Hall's Roofing

I apologize for the issue here. I looked into your order. The image that was on the page is straight from Streamlight. It shows a battery on the cradle just so people have an understanding of what the purpose is of the item. The battery is not included in the order. We have never had this confusion...

after dozens of orders for the same item, with the same image.Streamlight 75205 Stinger Smart USB Piggyback Charger for FlashlightWith that being said, please tell me what will satisfy you and specifically what you would like to resolve the issue.Thanks,[redacted]

Hi, We will submit a full refund on this order to satisfy the customer. This refund has now been sent. Thank you. [redacted]

Hi,We apologize for the issue on this order.I"m showing an order for American International [redacted] and [redacted] We checked our inventory and both are accurate. Is it possible you just ordered the incorrect items? I'm also showing a prepaid UPS label was sent to this email yesterday at 4:00 PM EST,...

perhaps it went to spam.In any case, to save you time, I just issued you a full refund. Please keep the items you ordered for free.Thank you,[redacted]

[A default letter is provided here which indicates your rejection of the business's response. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
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[redacted]hello I live far from ups or fedx other places I return offers pick up from home tahr and other resolutions u gave will be accepted plus my full refund

Hello,I am sorry for the confusion on this transaction. Upon inspection on our end, the item shipped, Innova 3040, is indeed an item that is described and will work as described. We have shipped this item several times and receive high buyer remarks on the item and service. That being said, we want...

you to be satisfied with the transaction. On eBay if you submitted a return request in their returns area, you would have been giving a free return shipping label. I do understand that their system is not the easiest to work with, so we will be happy to send you $15 on [redacted] for your return shipping costs. Sorry again to let you down on this order, please let us know if this will satisfy you.Thank you,[redacted]www.jbtoolsales.com

Hello, This eBay order shipped on 3/30 USPS: 94[redacted], we show it delivered on 4/3. We have several email and phone options available on our website to contact us. Can you please contact us back and let us know if your seeking a reshipment or a refund? Please check your mail...

box first and verify your address with us please. Thanks, [redacted]

Hello, Sorry for the issue on this order. The description was wrong on this item from our distributor. We did refund you on this product last week and we also updated the description last...

week[redacted]
 This item was described as "ratcheting" but it is "non-ratcheting", part number #[redacted]. Please call your credit card to verify the funds have been returned to you if you wish. Thank you. [redacted]

Hi, We apologize for the issues on this order. I see over a dozen messages exchanged with t[redacted][email protected] regarding the order since 3/7. It looks like an item had fallen to back order and was not in stock. That being said, on Friday, tracking was requested and emailed back within...

an hour. Here is where the order stands now, please let us know if you need to set up a return and we can provide free return shipping and a full refund: USPS: 94[redacted]90 (out for delivery today)UPS: 1Z[redacted]0064660 (delivered 3/28) Thank you,[redacted]

Hello,Sorry for the issue here. We are going to send you a prepaid UPS label on Monday to send your items back. We will also be looking into why the item is not matching up to the image. This is an item that we have sold many times without issue, it is possible it was packaged wrong at the...

manufacturer or they just altered the body style.Thank you,[redacted]

Hi,I apologize for the issue on the order. This is the first time we have seen contact regarding this order number.I will have a prepaid UPS label emailed to you within one business day so you can return the package. We can then either replace the package with a brand new one, or fully refund you....

This label will be sent to your email, [redacted], will this be sufficient?Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]