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Halstead Square

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Halstead Square Reviews (1)

To whom it may concern,We have been working with *** *** in hopes of finding a comfortable move out date for their future plans of buying a homePlease find below the response to the Customer's State rent of the problemA maintenance request was submitted by our concierge on 04/21/
at 8:PM mentioning that there was water leaking from the bathroom sinkOur Maintenance Manager lives or site and was at their apartment within minutes to address the issueHe was able to make the necessary repairs to stop the initial leak from the apartment aboveAfter a leak, it is standard protocol to place fairs in the apartment to aid the crying processDue to the location of the leak, we supplied fans to this apartment to ensure a quick drying time, in turn, a quick repair timeWe had our general contractor out to fake the necessary drywall repairs within hours, as the maintenance ticket was closed as completed or 04/23/We were never notified of the nails that were sticking out of the carpeting which caused injury to their feetThere was one request entered regarding a carpet cleaning that was scheduled and taken care of, but nothing mentioned regarding nails - please see supporting attachmentsThe information that was given to then regarding submitting their notice was correctWe require 60-days' notice to vacate and it needs to be submitted in writingThe resident had come to the office numerous times and spoke to numerous employees in the office, which all provided the same informationThey are in an Affordable Dwelling Unit through Fairfax County's affordable housing program, where they receive discounted rental rates based of their incomeThese apartments are in very high demand, and we get multiple calls a day to see if we have any availableWe were providing our resident friendly advice, that once they submit their notice, their apartment will most likely be rented within the weekWith that being said we advised to have a firm move out date to ensure we did not re-rent their apartment while they were still indecisiveOnce their notice is submitted, they can always cancel or adjust their dates as needed, as long as the apartment has not been rentedThe residents chose to move to a new unit due to construction noise from across the street from their apartmentWe would never force a resident to move and we were actually able to help them make their move easier by offering just 30-days notice, waiving their termination fee of $2,170, as well as their transfer fee of $Even though they provided all of the necessary documentation that is required at the time of renewal of trove in to a new apartment, it appears it appears that they did not understand that we cannot carry over a lease to a new apartmentThey are required to provide an ADU Packet with current paystubs, signed reservation agreement, an approval letter as well as updated renter’s insuranceWhen a resident transfers, they are ending their current lease and beginning a brand new one that will be for months, which is our standard lease term*** Management is known for customer service and going above and beyond for our residentsI can assure you that they are receiving the same wonderful service as the rest of our residents This is an unfortunate misunderstanding that we hope to rectify immediately.Desired Outcome/Settlement DSF Halstead Square agrees to offer this resident immediate lease termination without additional penaltiesWe will be in contact with them to organize a move out date, and they will be responsible for their rent and any other fees until then, as well as any charges that may be assessed after the move out inspection has been completed.Please see attached a floorplan of their current apartment showing the area that was effected by the water leak and where the fans were placed, a list of a of the maintenance requests that have been submitted for their current apartment, their move out statement from their old apartment confirming that they were not charged a termination fee or a transfer fee, as well as their 60-days' notice that was submitted to us in person.Please let us know if there is any additional information needed.Best,Rachael S*** Resident Manager Halstead Square

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Address: 2750 Gallows rd, vieann, Virginia, United States, 22180

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