This Subscription is cancelled, last month the package was sent, request to cancel came after the package was sentAnyway a refund of $28-00 is issued today and the customer is notified by emailThanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because it is not believable. They say they shipped a pair of socks but it was not delivered. I do not...
believe that they "shipped" another pair of socks. I placed 2 orders that were both delivered minus the missing pair. I sent numerous e-mails attempting to resolve this matter and they did nothing until I filed a complaint with the Revdex.com. I asked that they refund my money or ship me the socks and I never received a response or a tracking number. If they sent that pair out that was not delivered, where is the tracking number? I accept the $10 refund for the missing pair of socks but want a warning to go out to current or future customers regarding this company's business practices.
Regards,
[redacted]
WE SPOKE TO HER ON JAN 12TH SHE RETURNED THE MERCHANDISE WE GOT IT ON JAN 19TH, FULL REFUND OF $36 WAS ISSUED ON JAN 20TH, WE SPOKE TO CERDIT CARD COMPANY THE REFUND WAS GIVEN ON HER ACCOUNT ON JAN 23RD BY CREDIT CARD COMPANY, WE SPOKE AND SEND HER EMAIL WITH PROOF OF REFUND, LAST WE SEND HER EMAIL ON JAN 28TH THERE IS NO REPLY FROM HER. THANKS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted]. The business lied to me in connection with the response, telling me that the socks had been sent two-day air and would arrive by Christmas. When two days had gone by and the order had not arrived, I contacted the business and was told the tracking information showed the order would arrive the next day. I asked for the tracking number. (I had previously asked for it, and the company had not responded.) This time, Zoraab provided the tracking information. Contrary to what the representative said, the tracking info showed that the shipment would arrive December 27, not December 23. It had not been sent two-day, it had been sent priority mail. I received the socks on December 27. I am accepting the response because I did get the socks. But I will not be doing business with this company again.
Regards,
[redacted]
one style of Sox was sent wrong twicecustomer was informed by email to keep both those soxsAnd we refunded her for one pair that we are out of stockThanks
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is New Customer Signed up for Subscription on June 25th 2017 we received inquiry from customer for exchange on June 28th and in July we received email to Cancel the Subscription, We cancelled the Subscription But the July shipment is shipped Customer can returns the July Shipment we...
will give her Refund of $25 for July, This Subscription is cancelledWe received Cancellation request second week of July Thank You
Rely to the emails was sent at wrong address Sorry about it it is our mistakeCustomer was contacted by phone and the matter was resolved she will send the merchandise backand we will issue her the refund
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Order was placed on 5/19/17 about 50 days back, we have refund or exchange policy if goods are sent back in original packing, we received email from her on 7/13/17 and had online chat on 6/26/17 we informed her on chat before also, she can send us goods back in original condition at...
ZORAAB, [redacted] [redacted] [redacted] when we get it back in original condition we will give her refund my Contact Mike [redacted] THANKS
This Subscription is cancelled, last month the package was sent, request to cancel came after the package was sentAnyway a refund of $28-00 is issued today and the customer is notified by emailThanks
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because it is not believable. They say they shipped a pair of socks but it was not delivered. I do not...
believe that they "shipped" another pair of socks. I placed 2 orders that were both delivered minus the missing pair. I sent numerous e-mails attempting to resolve this matter and they did nothing until I filed a complaint with the Revdex.com. I asked that they refund my money or ship me the socks and I never received a response or a tracking number. If they sent that pair out that was not delivered, where is the tracking number? I accept the $10 refund for the missing pair of socks but want a warning to go out to current or future customers regarding this company's business practices.
Regards,
[redacted]
WE SPOKE TO HER ON JAN 12TH SHE RETURNED THE MERCHANDISE WE GOT IT ON JAN 19TH, FULL REFUND OF $36 WAS ISSUED ON JAN 20TH, WE SPOKE TO CERDIT CARD COMPANY THE REFUND WAS GIVEN ON HER ACCOUNT ON JAN 23RD BY CREDIT CARD COMPANY, WE SPOKE AND SEND HER EMAIL WITH PROOF OF REFUND, LAST WE SEND HER EMAIL ON JAN 28TH THERE IS NO REPLY FROM HER. THANKS
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...
made by the business in reference to complaint ID [redacted]. The business lied to me in connection with the response, telling me that the socks had been sent two-day air and would arrive by Christmas. When two days had gone by and the order had not arrived, I contacted the business and was told the tracking information showed the order would arrive the next day. I asked for the tracking number. (I had previously asked for it, and the company had not responded.) This time, Zoraab provided the tracking information. Contrary to what the representative said, the tracking info showed that the shipment would arrive December 27, not December 23. It had not been sent two-day, it had been sent priority mail. I received the socks on December 27. I am accepting the response because I did get the socks. But I will not be doing business with this company again.
Regards,
[redacted]
one style of Sox was sent wrong twicecustomer was informed by email to keep both those soxsAnd we refunded her for one pair that we are out of stockThanks
WE had Shipped one pair but checked it did not get deliveredjust gave Refund $10-00, Sorry for InconvenienceThank you
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This is New Customer Signed up for Subscription on June 25th 2017 we received inquiry from customer for exchange on June 28th and in July we received email to Cancel the Subscription, We cancelled the Subscription But the July shipment is shipped Customer can returns the July Shipment we...
will give her Refund of $25 for July, This Subscription is cancelledWe received Cancellation request second week of July Thank You
Rely to the emails was sent at wrong address Sorry about it it is our mistakeCustomer was contacted by phone and the matter was resolved she will send the merchandise backand we will issue her the refund
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Called the customer matter resolved sent call tag and replacement order yesterdayThanks
Order was placed on 5/19/17 about 50 days back, we have refund or exchange policy if goods are sent back in original packing, we received email from her on 7/13/17 and had online chat on 6/26/17 we informed her on chat before also, she can send us goods back in original condition at...
ZORAAB, [redacted] [redacted] [redacted] when we get it back in original condition we will give her refund my Contact Mike [redacted] THANKS