Halverson and Blaiser Group, Ltd

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ First I would like to say we try to address all of our residents need and request at all of our communities in a timely manor.I have spoken with the on site caretaker regarding this matter.She has assured me at no time did she cuss at Ms [redacted] .The caretaker has been a resident At [redacted] for over yrs and has work as a caretaker and manager for well over 10yrs and I have known her for years personally.I would be very surprised to here a cuss come out of her mouth.On the weekend in question the caretaker was away for the weekend and didn't receive Ms [redacted] written notes on the stove/balcony until late Sunday.Had Ms[redacted] call our on call hr maintenance someone would have been sent out immediatelyOn Monday the caretaker and Ms [redacted] did have words no cussing.The caretaker called maintenance there was no key for them to enter the unit.I happen to be out on site that day so I knocked on Ms[redacted] door and asked if I could look at the stove.There had been some sort of power surge and it tripped the breaker to the stove.I reset the breaker and the stove was fine.As far as the deck I also looked at the deck and we have call a contractor to come and make any necessary repairs.And will have the outlet and breaker checked.As far as someone entering her apartment with out knowledgethat person I believe was meFor the record I did not enter the apartment as we did not have keys and she let me in after knocking a few timeThe reason entering was she had request someone stop and look at a window that had come off the track.The regular maintenance was unable to get there and I happened to be thereIn emergency situations we have the right to enter and I felt a open window with rain deemed it necessary to enter.The window was put back on the trackAt that time I request that she either make us a key or I would take key and make a duplicate.She said she would get one made.And I explained that we need to have a key for maintenance and emergencies.At that time she informed she would like to be notified before we come for requested maintenance and I her told we would do that.We do have to enter apartments without notice occasionally in emergency situations and is unavoidable.we did finally get a key madeI told her we would let her know when we are coming for requested maintenance.On 6/29/I spoke to the caretaker and she said she has spoken with Ms[redacted] and appears their issues have been resolved Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/08/10) */ my name is [redacted] as as you can see I already have a case open against my apartment building management well I have some more to addWe paid our monthly rent of on Friday July 31stDropped it in he care takers mail box as instructed (Marcia [redacted] ) Wed afternoon I returned home to find a note on my door stating the rent wasn't paid and that they are moving to evict usI went down and talked to care taker who knew nothing of the letterShe also said she gave all the rent checks from her box to the managementWe contacted the new manager (no one thought to tell the tenants ) who said to write a new one and that we won't be sanctionedSo we complied today I get a text message from the new manager stating the couldn't find out new rent check (she to us to put it in a matience closet door slot and she would get it) well she didn't and I spent the better part of my morning dealing with it when she found the check (Marcia the old manager had it) she wasn't supposed to touch the rent check any longerThis is the 3rd time it's happened she lost my Oct rent check also and I was also almost evictedAlso she did cuss me out and called me a ct and a bh (that's referring to my old complaint when they LIED and said she didn't use foul language) I have a apology letter form Marcia about the name calling so I dropped thatI want to know what actions I can take I asked the new manager for a address to directly send my rent checkThe old rent check was never found so we had to stop payment on it She's hasn't given one her name is Jesse working for the same company as Marcia The Halverson and Blasier Group Ltd Final Consumer Response / [redacted] (3000, 14, 2015/08/24) */ my name is [redacted] as as you can see I already have a case open against my apartment building management well I have some more to addWe paid our monthly rent of on Friday July 31stDropped it in he care takers mail box as instructed (Marcia [redacted] ) Wed afternoon I returned home to find a note on my door stating the rent wasn't paid and that they are moving to evict usI went down and talked to care taker who knew nothing of the letterShe also said she gave all the rent checks from her box to the managementWe contacted the new manager (no one thought to tell the tenants ) who said to write a new one and that we won't be sanctionedSo we complied today I get a text message from the new manager stating the couldn't find out new rent check (she to us to put it in a matience closet door slot and she would get it) well she didn't and I spent the better part of my morning dealing with it when she found the check (Marcia the old manager had it) she wasn't supposed to touch the rent check any longerThis is the 3rd time it's happened she lost my Oct rent check also and I was also almost evictedAlso she did cuss me out and called me a ct and a bh (that's referring to my old complaint when they LIED and said she didn't use foul language) I have a apology letter form Marcia about the name calling so I dropped thatI want to know what actions I can take I asked the new manager for a address to directly send my rent checkThe old rent check was never found so we had to stop payment on it She's hasn't given one her name is Jesse working for the same company as Marcia The Halverson and Blasier Group Ltd Final Business Response / [redacted] (4000, 17, 2015/08/24) */ Re: Case# [redacted] I have read the complaints and I apologize for Ms [redacted] frustration and inconvenience in this matterIt appears that there was a lack of communication right from the startOur company can usually solve conflicts before they go this far Ms [redacted] has lived in her apartment for almost 1/yearsShe has always paid her rent on-time and is a quiet resident A new range will be ordered for her tomorrowIt should arrive in a couple of daysWe will notify her If there was a charge to stop payment on one of the rent checks, please provide some documentation from the bank to the manager showing the charge and we will credit that amount to your rental ledgerThe new Property Manager is Jesse [redacted] Her phone number is [redacted] The Asset manager is Richard [redacted] His number is [redacted] You should have recently received an announcement of this change under your apartment door If you wish to mail your rent to the office, your lease has the address on the left side or you can contact the property manager and she will give it to you [redacted] Former Asset Manager

Initial Business Response / [redacted] (1000, 16, 2015/10/27) */ Contact Name and Title: Sara [redacted] / PM Contact Phone: [redacted] Contact Email: [redacted] @hbgltd.net Good Morning, I am responding to the following complaint that was filed against HBGThe resident moved in on May 1st, and had a garage unit that was rented by the tenantShe had that garage for the length of her residenceI have a print out of the ledger of payments and charges of each month when they were due and if they were paid the tenantWhen the tenant moved in she did pay for your first payment in May, however the June payment was never paid and that carried over each monthI the manager tried to work with the tenant when I first started with the company in the fall of But was not successful to getting the correctedWe had one conversation about the garage and also the unit which she lived inShe had a returned check in the fall of 2013, and I think that was something she thought was the problem and that it was fixedI did bring up the garage past due with the tenant a few times and to let her know that we still had a past due charge from when she moved in for June She had a past due charge of $for the garage when it was that price in 2013, and was never paid up to then carry when she moved out, the fall of have any more question please email our corporate officeThank you Initial Consumer Rebuttal / [redacted] (3000, 19, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) The statement was incorrectSara NEVER mentioned a late fee of the garage until after I moved outAny inconsistency was within the company in the fall of because there were so many changes in employeesI was assured by Sara she would straighten the ledger out with the past property managersThe manager before Sara, Jennifer, was disgusted with the business practices, and lawsuits of Halverson and Blaiser that she quitSo I am unsure how she discussed this with herSara was not the person that began my lease, it was Laura [redacted] beginning May 30, 2013, and she verbally told me how much I owed the following month, how my pet rent would work, etc., the next month came with a new set of rules of how much I owed and how much my pet rent was My contracted lease ended the following yearI then went to a month to month lease, and signed a new contract(Apparently according to Sara, late fees carry on to new contracts) The enclosed ledger is not a signed document and is not the practice of this company to share this information with their tenantsThey have changed their ledger several times to accommodate the needs of their ownI could also make a ledger to accommodate my needs This company needs to have everything in writing every monthI had several verbal agreements about amount due, and charges fall through from the beginning of my first lease (including 1st month free) with the first of property managersCommunication and business practices were inconsistent as they have verbally admitted to me, and many of their other tenants If there was ever a past due, it is their policy to apply a late feeIf Sara told me, which she didn't,that there was a late payment it is the company policy to charge a $late feeIf that was true my charges would have been significantly higherThe statement provided by the company is false I am convinced this company will not follow through with yet another agreement, but should obviously look over their business practices

Revdex.com: I have reviewed tponse made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have talked with the property manager and she has helped me resolve the issues

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) In response to Ms [redacted] complaint I am including eight e-mails sent to her in response to her complaints dated 15/15; 11/18/14; 10/9/14; /25/14; 8/2014; /10/14; 8/29/14; 12/7/We also had some phone callsAll issues of cleanliness and dumpsters have been addressed we have hired very good onsite caretakersIn fact just a couple of weeks ago when we had a private shop of the site, which we do randomly to make sure our buildings are being taken care of, we had a wonderful reviewThe heat was not turned off in April, although we did have a couple of heat calls that needed the pipes bledWe passed Fridley city inspection with no deficienciesWhen the new owner bought this building in June of there were a couple of units including Ms [redacted] that were way below the market value of similar buildings in this areaThe new owner even though residents were on Month to Month leases gave them another year at their low rate, she is paying Since June of we have been renting all new apartments at which is market rentMs [redacted] just received her lease renewal because she was so far below market, her rent was increased to Neither myself nor my manager has received an e-mail from her for at least months, maybe more so I believe most of this complaint is about the rent increase Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Management has not mailed or provided a new lease agreement as yetThis statement is or another example of tardiness I do not have my contact records at work therefore I can't agree or disagree without checking them There are still cobwebs in stairways and walls of hallways etchave not been cleaned or painted in the six years I have lived thereThere is also pigeon feces on the window sills outside, dirt and debris on outside of buildingDoesn't sound as though management or owner intend to clean these areas My concern is lack of maintenance on buildings The leaves were not raked last fall and are still blowing into garagesDriveway and back parking lot was repainted and cleaned? But so far nothing as been done about potholes in driveway and parking lot Final Business Response / [redacted] (4000, 9, 2015/05/14) */ ***response has been scanned in and converted to text below (original document is available using the online complaint system) This letter is a response to the consumers response to my response from her first complaintpersonally met with the manager at the building at :today to do my own evaluation of the building as I do visit the building at least times a month, and my manager is there every week and neither of us have seen all these cleaning issues brought upI am attaching my report as well as Sending you Several pictures to verify my findingsI did not notify the caretaker I was coming and I am happy to say the building and grounds were very clean as my report and pictures confirmI also saw no need to paint the hallways as they are in very good shape As for the lease, the resident was given a copy of the lease she signed in 2014, but I have asked my manager to e-mail it to her again this morning and am also sending the confirmation of that e-mailWe are waiting for residents response to lease renewal letter before we would generate a new lease Finally the parking lot is scheduled to be patched this spring and replacement is planned for later this year or next ________________

I have been in correspondence with Ms [redacted] regarding her moveout charges; unfortunately for all of us the apartment was not cleaned and there were damages that had occurredI have sent the proof to [redacted] : A copy of the envelope that was sent out to her on her moveout info as proof we did send in the time allotted A copy of her moveout statement A copy from our accounting department requesting a response/payment for the balance A copy of her moveout disposition (what exact charges were) A copy of the checklist she completed at the time of move inI have let [redacted] know that when comparing the checklist with her moveout damages that the charges Halverson and Blaiser group charged her, was sufficientThe apartment was not cleaned what’s so ever, there were holes in two of the doors as well as missing blindsAll of these items are resident error and resident responsibilityWe do not charge for wear and tearTwo holes and missing blinds is beyond everyday livingMs [redacted] was also charged for paintingPer the lease that she signed, this is the responsibility of the residents at time of move out if they occupy the home for months or lessGiven the un-cleanliness and damages, this too needed to be complete [redacted] had NOT requested a walk through with meThe day she was scheduled to move out, myself and a maintenance technician showed up and she still had numerous items in the apartmentI asked that she let me know once she is moved out and requested her new addressShe did complete these two itemsI did apologize to [redacted] for having to reach three people at corporate office for some assistance in these chargesI had resent her the info and explained all the charges to herVia email conversations, she has recently stated that she will call accounting at the corporate office to make arrangements for her balance payoff Sincerely, Jessie [redacted] Property Manager

I am rejecting this response because:
Response does not specifically address the circumstances of the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for helping me out with this ma'am

Thank you for taking the time to file a complaint and voice your concernsWe have taken the time to investigate your concerns, and have addressed them accordinglyShould you feel the need to address anything further, please feel free to reach out to me directlyI take all complaints seriously,
and follow throughThank you, Jennifer *** Operations Manager j***@hbgltd.net Halverson and Blaiser Group Ltd*** *** *** *** *** *** Saint Paul, MN Direct: ###-###-#### Fax: ###-###-#### Cell: ###-###-#### www.hbgltd.com www.awesomeapts.com

Hello ***,I am the Director of Operations for Halverson & Blaiser GroupI am looking into your complaint thoroughly, and would like to sit down and talk with you this Friday to gain more insight, or have a phone calli am happy to work with you to resolve this as quickly as possibleYour
file is from a few years back so a call or in person conversation would be greatly appreciate to discuss getting this resolved. Thank you, Jennifer ***Director of Operationsj***@hbgltd.netHalverson and Blaiser Group Ltd*** * *** *** ***StPaul, MN 55105Phone: ###-###-####www.awesomeapts.comwww.hbgltd.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/07/02) */
First I would like to say we try to address all of our residents need and request at all of our communities in a timely manor.I have spoken with the on site caretaker regarding this matter.She has assured me at no time did she cuss at Ms....

[redacted].The caretaker has been a resident At [redacted]. for over 20 yrs and has work as a caretaker and manager for well over 10yrs and I have known her for 8 years personally.I would be very surprised to here a cuss come out of her mouth.On the weekend in question the caretaker was away for the weekend and didn't receive Ms. [redacted] written notes on the stove/balcony until late Sunday.Had Ms.[redacted] call our on call 24 hr maintenance someone would have been sent out immediately. On Monday the caretaker and Ms. [redacted] did have words no cussing.The caretaker called maintenance there was no key for them to enter the unit.I happen to be out on site that day so I knocked on Ms.[redacted] door and asked if I could look at the stove.There had been some sort of power surge and it tripped the breaker to the stove.I reset the breaker and the stove was fine.As far as the deck I also looked at the deck and we have call a contractor to come and make any necessary repairs.And will have the outlet and breaker checked.As far as someone entering her apartment with out knowledge. that person I believe was me. For the record I did not enter the apartment as we did not have keys and she let me in after knocking a few time. The reason entering was she had request someone stop and look at a window that had come off the track.The regular maintenance was unable to get there and I happened to be there. In emergency situations we have the right to enter and I felt a open window with rain deemed it necessary to enter.The window was put back on the track. At that time I request that she either make us a key or I would take key and make a duplicate.She said she would get one made.And I explained that we need to have a key for maintenance and emergencies.At that time she informed she would like to be notified before we come for requested maintenance and I her told we would do that.We do have to enter apartments without notice occasionally in emergency situations and is unavoidable.we did finally get a key made. I told her we would let her know when we are coming for requested maintenance.On 6/29/15 I spoke to the caretaker and she said she has spoken with Ms.[redacted] and appears their issues have been resolved.
Initial Consumer Rebuttal /* (3000, 11, 2015/08/10) */
my name is [redacted] as as you can see I already have a case open against my apartment building management well I have some more to add. We paid our monthly rent of 835.00 on Friday July 31st. Dropped it in he care takers mail box as instructed (Marcia [redacted]) Wed afternoon I returned home to find a note on my door stating the rent wasn't paid and that they are moving to evict us. I went down and talked to care taker who knew nothing of the letter. She also said she gave all the rent checks from her box to the management. We contacted the new manager (no one thought to tell the tenants ) who said to write a new one and that we won't be sanctioned. So we complied today I get a text message from the new manager stating the couldn't find out new rent check (she to us to put it in a matience closet door slot and she would get it) well she didn't and I spent the better part of my morning dealing with it when she found the check (Marcia the old manager had it) she wasn't supposed to touch the rent check any longer. This is the 3rd time it's happened she lost my Oct 2014 rent check also and I was also almost evicted.. Also she did cuss me out and called me a ct and a bh (that's referring to my old complaint when they LIED and said she didn't use foul language) I have a apology letter form Marcia about the name calling so I dropped that.. I want to know what actions I can take I asked the new manager for a address to directly send my rent check. The old rent check was never found so we had to stop payment on it .. She's hasn't given one her name is Jesse working for the same company as Marcia The Halverson and Blasier Group Ltd..
Final Consumer Response /* (3000, 14, 2015/08/24) */
my name is [redacted] as as you can see I already have a case open against my apartment building management well I have some more to add. We paid our monthly rent of 835.00 on Friday July 31st. Dropped it in he care takers mail box as instructed (Marcia [redacted]) Wed afternoon I returned home to find a note on my door stating the rent wasn't paid and that they are moving to evict us. I went down and talked to care taker who knew nothing of the letter. She also said she gave all the rent checks from her box to the management. We contacted the new manager (no one thought to tell the tenants ) who said to write a new one and that we won't be sanctioned. So we complied today I get a text message from the new manager stating the couldn't find out new rent check (she to us to put it in a matience closet door slot and she would get it) well she didn't and I spent the better part of my morning dealing with it when she found the check (Marcia the old manager had it) she wasn't supposed to touch the rent check any longer. This is the 3rd time it's happened she lost my Oct 2014 rent check also and I was also almost evicted.. Also she did cuss me out and called me a ct and a bh (that's referring to my old complaint when they LIED and said she didn't use foul language) I have a apology letter form Marcia about the name calling so I dropped that.. I want to know what actions I can take I asked the new manager for a address to directly send my rent check. The old rent check was never found so we had to stop payment on it .. She's hasn't given one her name is Jesse working for the same company as Marcia The Halverson and Blasier Group Ltd..
Final Business Response /* (4000, 17, 2015/08/24) */
Re: Case#[redacted]
I have read the complaints and I apologize for Ms. [redacted] frustration and inconvenience in this matter. It appears that there was a lack of communication right from the start. Our company can usually solve conflicts before they go this far.
Ms [redacted] has lived in her apartment for almost 1 1/2 years. She has always paid her rent on-time and is a quiet resident.
A new range will be ordered for her tomorrow. It should arrive in a couple of days. We will notify her.
If there was a charge to stop payment on one of the rent checks, please provide some documentation from the bank to the manager showing the charge and we will credit that amount to your rental ledger. The new Property Manager is Jesse [redacted]. Her phone number is [redacted] The Asset manager is Richard [redacted]. His number is [redacted]. You should have recently received an announcement of this change under your apartment door.
If you wish to mail your rent to the office, your lease has the address on the left side or you can contact the property manager and she will give it to you.
[redacted]
Former Asset Manager

An updated CRP has been emailed to her. Dallas, our property manager also spoke with her on the phone and apologized for any inconvenience. Thank you

Initial Business Response /* (1000, 16, 2015/10/27) */
Contact Name and Title: Sara [redacted]/ PM
Contact Phone: [redacted]
Contact Email: [redacted]@hbgltd.net
Good Morning,
I am responding to the following complaint that was filed against HBG. The resident moved in on May 1st, 2013 and had a...

garage unit that was rented by the tenant. She had that garage for the length of her residence. I have a print out of the ledger of payments and charges of each month when they were due and if they were paid the tenant. When the tenant moved in she did pay for your first payment in May, however the June payment was never paid and that carried over each month. I the manager tried to work with the tenant when I first started with the company in the fall of 2013. But was not successful to getting the corrected. We had one conversation about the garage and also the unit which she lived in. She had a returned check in the fall of 2013, and I think that was something she thought was the problem and that it was fixed. I did bring up the garage past due with the tenant a few times and to let her know that we still had a past due charge from when she moved in for June 2013. She had a past due charge of $45 for the garage when it was that price in 2013, and was never paid up to then carry when she moved out, the fall of 2014. have any more question please email our corporate office. Thank you
Initial Consumer Rebuttal /* (3000, 19, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The statement was incorrect. Sara NEVER mentioned a late fee of the garage until after I moved out. Any inconsistency was within the company in the fall of 2013 because there were so many changes in employees. I was assured by Sara she would straighten the ledger out with the past property managers. The manager before Sara, Jennifer, was disgusted with the business practices, and lawsuits of Halverson and Blaiser that she quit. So I am unsure how she discussed this with her. Sara was not the person that began my lease, it was Laura [redacted] beginning May 30, 2013, and she verbally told me how much I owed the following month, how my pet rent would
work, etc., the next month came with a new set of rules of how much I owed and how much my pet rent was.
My contracted lease
ended the following year. I then went to a month to month lease, and signed a new contract. (Apparently according to Sara, late fees carry on to new contracts)
The enclosed ledger is not a signed document and is not the practice of this company to share this information with their tenants. They have changed their ledger several times to accommodate the needs of their own. I could also make a ledger to accommodate my needs.
This company needs to have everything in writing every month. I had several verbal agreements about amount due, and charges fall through from the beginning of my first lease (including 1st month free) with the first of 4 property managers. Communication and business practices were inconsistent as they have verbally admitted to me, and many of their other tenants.
If there was ever a past due, it is their policy to apply a late fee. If Sara told me, which she didn't,that there was a late payment it is the company policy to charge a $50 late fee. If that was true my charges would have been significantly higher. The statement provided by the company is false.
I am convinced this company will not follow through with yet another agreement, but should obviously look over their business practices.

Thank you for taking the time to voice your concerns about our lease renewal process. Samantha your property manager, as well as myself both reached out to you via phone, and email to address your concerns with our updated lease renewal processes to provide a safe, and welcoming environment for all...

of our residents. With that being said, we were happy to work with you to get your completed yearly background check done, with a new lease. We are striving to provide great customer service, and take concerns seriously. I have attached a copy of our corporate screening form details. Should you have concerns moving forward, we would greatly appreciate the opportunity to solve them immediately for you via phone or email to address things within our company.  Thank you,Jennifer [redacted]Director of Operations###-###-####

Initial Business Response /* (1000, 5, 2015/05/06) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
In response to Ms. [redacted] complaint I am including eight e-mails sent to her in response to her complaints dated...

15/15; 11/18/14; 10/9/14; /25/14; 8/2014; /10/14; 8/29/14; 12/7/14. We also had some phone calls. All issues of cleanliness and dumpsters have been addressed we have hired very good onsite caretakers. In fact just a couple of weeks ago when we had a private shop of the site, which we do randomly to make sure our buildings are being taken care of, we had a wonderful review. The heat was not turned off in April, although we did have a couple of heat calls that needed the pipes bled. We passed Fridley city inspection with no deficiencies. When the new owner bought this building in June of 2014 there were a couple of units including Ms. [redacted] that were way below the market value of similar buildings in this area. The new owner even though residents were on Month to Month leases gave them another year at their low rate, she is paying 700. Since June of 2014 we have been renting all new apartments at 850 which is market rent. Ms [redacted] just received her lease renewal because she was so far below market, her rent was increased to 850. Neither myself nor my manager has received an e-mail from her for at least 2 months, maybe more so I believe most of this complaint is about the rent increase.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Management has not mailed or provided a new lease agreement as yet. This statement is false or another example of tardiness.
I do not have my contact records at work therefore I can't agree or disagree without checking them.
There are still cobwebs in stairways and walls of hallways etc. have not been cleaned or painted in the six years I have lived there. There is also pigeon feces on the window sills outside, dirt and debris on outside of building. Doesn't sound as though management or owner intend to clean these areas.
My concern is lack of maintenance on buildings.
The leaves were not raked last fall and are still blowing into garages. Driveway and back parking lot was repainted and cleaned? But so far nothing as been done about potholes in driveway and parking lot.
Final Business Response /* (4000, 9, 2015/05/14) */
[redacted]response has been scanned in and converted to text below (original document is available using the online complaint system).
This letter is a response to the consumers response to my response from her first complaint. personally met with the manager at the building at :00 today to do my own evaluation of the building as I do visit the building at least 2 times a month, and my manager is there every week and neither of us have seen all these cleaning issues brought up. I am attaching my report as well as Sending you Several pictures to verify my findings. I did not notify the caretaker I was coming and I am happy to say the building and grounds were very clean as my report and pictures confirm. I also saw no need to paint the hallways as they are in very good shape.
As for the lease, the resident was given a copy of the lease she signed in 2014, but I have asked my manager to e-mail it to her again this morning and am also sending the confirmation of that e-mail. We are waiting for residents response to lease renewal letter before we would generate a new lease.
Finally the parking lot is scheduled to be patched this spring and replacement is planned for later this
year or next.
________________

Revdex.com:
I have reviewed tponse made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have talked with the property manager and she has helped me resolve the issues.

I have been in correspondence with Ms. [redacted] regarding her moveout charges; unfortunately for all of us the apartment was not cleaned and there were damages that had occurred. I have sent the proof to [redacted]: 1.       A copy of the envelope that was sent out to her on...

her moveout info as proof we did send in the time allotted 2.       A copy of her moveout statement 3.       A copy from our accounting department requesting a response/payment for the balance 4.       A copy of her moveout disposition (what exact charges were) 5.       A copy of the checklist she completed at the time of move inI have let [redacted] know that when comparing the checklist with her moveout damages that the charges Halverson and Blaiser group charged her, was sufficient. The apartment was not cleaned what’s so ever, there were holes in two of the doors as well as missing blinds. All of these items are resident error and resident responsibility. We do not charge for normal wear and tear. Two holes and missing blinds is beyond everyday living. Ms. [redacted] was also charged for painting. Per the lease that she signed, this is the responsibility of the residents at time of move out if they occupy the home for 18 months or less. Given the un-cleanliness and damages, this too needed to be complete. [redacted] had NOT requested a walk through with me. The day she was scheduled to move out, myself and a maintenance technician showed up and she still had numerous items in the apartment. I asked that she let me know once she is moved out and requested her new address. She did complete these two items. I did apologize to [redacted] for having to reach three people at corporate office for some assistance in these charges. I had resent her the info and explained all the charges to her. Via email conversations, she has recently stated that she will call accounting at the corporate office to make arrangements for her balance payoff.    Sincerely, Jessie [redacted] Property Manager