Ham Produce Reviews (%countItem)
Ham Produce Rating
Address: 963 Hwy 258 S, Snow Hill, North Carolina, United States, 28580-8964
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Ham Farms sold us moldy sweet potatoes. Product is unusable. We provided requested evidence and asked for refund. They continue to be unresponsive.
Purchase Date: February 14, 2018
Receive Date: February 23, 2018
Problem Date: February 23, 2018
Product: 300 Lbs of Dehydrated Sweet Potato Slices
Cost: $900
Payment Method: Wire
Sales Rep: ***
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What Happened:
1) We,***, bought 300 lbs of dehydrated sweet potato slices (which are advertised as chew products for dogs) from Ham Farms. Our aim was to sell these to dog owners via ***.com. They were advertised as being 10% or less dehydrated.
2) Before any business was transacted, Ham Farms notified us of their policy to make right any situation in which the product sent is faulty... as long as we were to notify them within 24 hours of product arriving. We did that.
3) The day the product arrived, on Friday February 23, 2018, we notified Ham Farms that the sweet potato slices we received contained mold. We sent photo evidence.
4) After examining more of the sweet potato slices over the weekend, we found increasing amounts of moldy sweet potatoes. We requested a full refund, explaining that we received faulty product --- the sweet potatoes were obviously not dehydrated enough (many felt moist) and were moldy. It would be inexcusable (bad ethics and bad business) to sell these to consumers and have their dogs digest these moldy products. Likewise, it was not acceptable for Ham Farms to have sold us this unusable product.
5) Feb.28: Ham Farms requested further video evidence of contaminated sweet potatoes, which we provided. March 1: We were then told that a manager would get back to us to make a decision on a refund. Conveniently, however, the manager was out of town and would be back March 5.
March 15: After many repeated requests for an update (when the manager was supposed to be back in town), we were told that he was again going to be out of town for a week. We responded by saying we would be contacting the Revdex.com and looking into further action if we didn't here back by the next day by 3:00 pm. We were told that another manager would be getting in touch with us that day and then the next. No managers ever contacted us. It is now Mon. March 19.
6) 25 days after the issue of moldy sweet potato slices was reported... there has been no outreach from any managers, no offer of a refund, and communication from Ham Farms has become consistently unresponsive and uncooperative after we have provided clear evidence of mold.
We simply can't, in good faith or good business, sell the product Ham Farms provided us. The sweet potatoes sold to us were not dehydrated to the level promised/advertised (10% or less), arrived with mold that continues to spread, and are therefore unsuitable to sell.
To resolve this issue, we are needing a full 100% refund from Ham Farms for the unacceptable product that they sold us.
The sweet potatoes sold to us were not sufficiently dehydrated as advertised, contain mold, and cannot be used. We need nothing less than a full refund for this to be resolved.
The product provided was dehydrated slabs of sweet potatoes. Ham Farms provided our specification for the product which was 10% or less moisture. The product supplied was shipped at 8% moisture according to our records. All other customers in the pet treat market ask for pliable slabs of potatoes, which these were. Additionally in reviewing the pictures provided we do not feel the product has or contains mold unless introduced at the customers location. As with all claims we thoroughly investigate the issue to understand root cause before issuing a statement. We go to great lengths to ensure all customers are satisfied. We have offered the customer in question a full replacement of product at no expense.
1) We still need a full refund of $900 for this case to be resolved. We appreciate Ham Farm's offer to fully replace the moldy sweet potatoes along with paying for shipping. However, we insist upon a full refund instead to get this case closed.
2) Because of Ham Farm's almost month long lack of communication to resolve this issue (until we involved the Revdex.com) and their refusal to acknowledge the clear mold that is present in the provided evidence (which we reported within an hour or so of delivery), we do not feel comfortable furthering a business relationship with this supplier. Additionally, because of Ham Farm's negligence with the product they sold us, we have lost hundreds of dollars (outside of the sweet potato order itself) invested in packaging, transportation, labor, etc. We feel it is more than fair not to want to risk a repeat of this situation and invest more money going forward with Ham Farms as a supplier, especially given the fact that they won't even acknowledge the clear mold within the photos and video we provided. (Of course they did say "we do not feel the product has or contains mold unless introduced at the customers location" --- Does that mean they believe there is mold or isn't? Again, we notified them within an hour of receipt -- how can that have anything to do with our location? It is precisely this kind of treatment that we have been dealing with and do not want to deal with anymore. We are SURE that the photos and video submitted to the Revdex.com do in fact show mold on the sweet potato slices that Ham Farms sold us.)
3) The only way for this to be resolved on our end is for Ham Farms to send us a full refund of $900. We sincerely wish there was a better situation for both of us, but this has become the only possible and fair resolution we can accept.
Unfortunately offering a full replacement was not satisfactory for *** therefore we are issuing a Full Refund of $900.00 for the product. In issuing a complete refund all product from the shipment must be discarded and not sold into the market.