Hamburg Overhead Door

We are so sorry about the inconvenience we have caused you It was completely our fault and an honest mistake by our customer service representative We had two customers with the same last name with service calls that day The other person cancelled, but our customer service person cancelled the wrong call in our system I can understand how frustrated you were when you called to find out where we were to get another person on the phone who thought you had cancelled because he hadn't spoken to you Again, it was an honest mistake We were able to get the issue resolved which was something that our installer did at the time of install and was covered under warranty at 12:30pm the following day We do our best to not give all days appointments Sometimes our technicians run into unforeseen problems that take a little longer and cause them to run behind I am sorry that we could not be there first thing in the morning for you like you had hoped I will be sending you something in the mail to hopefully make up for the inconvenience we have caused you