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Hames Custom Builders, LLC

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Hames Custom Builders, LLC Reviews (2)

Hello,We completed services and replaced the evaporator due to a leak. The Customer called back indicating the his unit wasn't cooling again. The Tech returned and checked the evaporator that was replaced and it was holding pressure, as it should. We then checked his other sealed system parts to see...

if there was any new leaks, All parts were operating as they should. We offered a 90 day warranty for parts and labor, and will continue to honor for 90 days. The customer has called back and we let him know that the situation sounds like an internal leak and he would need to notify the manufacturer, regardless of his warranty period. The unit should never leak internally and most Manufactures will assist the customer regardless of the warranty period. He will need to contact the manufacture and find out their polices. We informed the customer via a phone call and email, so he can get further help. Also, we informed the customer to have the manufacturer contact us for work history. We sincerely hope the customers follows up with the Manufacturer in hopes to get additional help.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I asked the tech if the fridge was worth fixing, he said it was. He also said he did not see any problem in fixing it. After four attempts and a month or more later it still was not fixed. He would not answer his phone. He would get his secretary to try answer my questions instead, in which she could not. I finally talked to him and he said he guessed he would have to refund the money. He said it would take about a week and the check would be in the mail. He didn't refund anything. Then they happened to blame it on Whirlpool. I had to buy a new refrigerator. If he couldn't fix it then he should have told me instead of taking my money. I talked to another tech who said the leak problem should have been fixed on the first visit or been told it couldn't be fixed. I amount over $500 for nothing and had to buy a new fridge. I'm 65 years old on fixed income, have cancer, and diabetes. I feel like I have been taken advantage of.

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Address: 27519 S Rondelet Dr, Spring, Virginia, United States, 77386-2093

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