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Hamilton Beach Brands, Inc.

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Reviews Hamilton Beach Brands, Inc.

Hamilton Beach Brands, Inc. Reviews (24)

Purchased a H.Bmicrowave oven on 7/ /Last month the interior paint started bubbling and flaking off when usedThis appliance was consistently kept clean as possibleThere was only a limited warrenty of one yearYesterday we wanted to try
appliance paint to recoat the surface and discovered a hole had worn through the bottom interiorThe last microwave we owned had lasted intact for years without paint flaking off and the metal rusting and disintigrating! So all potential buyers beware
of all H.Bcuft1450W power microwaves

I purchased a blender two months agoIt started falling apart (rubber piece on bottom of cup) within the first weekIt couldn't handle making smoothies and blending ice good at allIt even started smokingCustomer service was not friendlyI was told that they will send me a replacement but I would need to pay $for shippingSeriously? I said to her and she said "yes, normally it is $11+ shipping but as a customer courtesy she was discounting it to $5.75"This is a $14+ productDon't buy their junk

I order an appliance from their website and did not receive a tracking number.

When I inquired about a tracking number I was told "the appliance you ordered is currently on back order and is expected to become available within the next few weeks" and "If you do not wish to wait, we can refund your money and cancel your order. "

I requested an order cancellation and bought another appliance.

Less than 48 hours later I received a followup that the item - which I was told was on back order for weeks - had already shipped! Of course they provided no tracking number and since they lied to me about back ordering I am not going to take their word for it when they say the item has shipped.

They expect me to pay for shipping if I refuse the order because they lied to me.

Review: My Hamilton Beach Stand Mixer broke in less than a year and their customer service confirmed it's still under warranty, but wants to charge me $11.49 to ship me the same model, which I feel has a flaw. I don't want the same thing to happen again. I asked to be upgraded to their next model and they said that will be an additional $15.00. If I have to pay them over 26 dollars, where is the warranty part?Desired Settlement: What they think is fair.

Business

Response:

Consumer was quoted $11.49 for shipping, which is a flat fee. Shipping and handling are not included under the limited warranty. Consumer's warranty expired at the end of March, but is being extended as a courtesy to consumer.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told I was still under warranty coverage, not this new version where they are doing me a favor by extending it. I have a right to a warranty claim and free shipping. I have consumer rights.

Regards,

Review: I purchased a [redacted] speed mixer a few months ago. I've used it once every month at most for the past few months. On December 18, 2015, when I went to use it, it would only work on the first speed and not the remaining 2,3,4,5 speeds. Needless to say, it was the holiday season and I have a lot of baking to do and I was very disappointed at this defective mixer.

On December 18, 2015, I wrote the manufacturer and told them about this defective hand-held mixer. I received a generic response acknowledging my message, with a follow-up message asking for the serial number. I provided the mixer's serial number, product number, as well as a picture of the mixer bearing all the pertinent information.

I did not hear back from the manufacturer, so I followed up with them every month since December 2015. I received a message today stating even though I provided all the information and a picture bearing the information that they requested, they are unable to help me because they "don't have the information". the same information that they acknowledged receiving.

Kind regards,

[redacted]Desired Settlement: I would like a replacement hand-held mixer as well as an apology for being treated this poorly and given the run around for the past three months.

Business

Response:

If consumer still has her hand mixer, we will send her a prepaid shipping label to return the unit for analysis. We will then send a replacement of a different model. Please let me know if consumer is in agreement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

To date, I haven't heard from the company. No replacement or return envelope for the old mixer were mailed. The company has been nonresponsive.

Review: I purchased a plastic kettle from this company. The item is: "[redacted]". After drinking some tea I made with this kettle, I started to feel an abnormal burning feeling in my throat. I stopped drinking the tea.

I went to Amazon's Web site and looked at the reviews from other customers, and there were several complaints about the plastic coming off into the person's drink. After I emptied out the kettle, I noticed that mine had a powered-plastic that was coming off of the inside of the kettle and it was getting into the water I used to make my tea. It was burning my throat. I have no idea what chemical I just ingested, or if I need to go to the hospital.

There are many other customers complaining about this same thing happening on Amazon reviews. This product has some kind of defect, and it is affecting people's health and safety. This product needs to be pulled off of the shelves and tested to see what this powered-plastic is. I have photographs of the stuff all over my hands. I will submit them on this complaint if I am allowed to.Desired Settlement: I want to be refunded for my purchase price of this item.

The manufacture should give me a paid mailing label so that I can ship the product back to them and someone from the executive QA department needs to figure out what I just ingested.

I also would like to see this item recalled, as I am not the first person to complain of this issue, and God only knows what kind of health and safety issues this product could be causing to the public.

Business

Response:

Consumer reported this incident to HBB on 5.24.16, via email. HBB responded to this email requesting additional information, including contact information. HBB did not get a response. Now that we have his mailing address, we will send a prepaid shipping label to return the unit for analysis. After examination of this unit, we will be in a better position to discuss consumer's complaint.

Review: I bought a [redacted] mixer last year .I used it once and it over heated and died. So I bought another ,I thought maybe it was my fault.So I went out and bought another,This time it wouldn't even turn on. I contacted them and they said to send back the plug and they would send me another,they did. I was making frosting and it just died on me. This time my husband took care of it ( big shot) they told him to cut off the plug and they would send me a new mixer. We did two months ago and have heard nothing from them since.Desired Settlement: I just want the $15.00 dollars I spent on the mixer and$5.00 dollars I spent on shipping. If you could do that I would be very happy. You can keep the money,I have since bought a kitchen aid mixer,it runs great. I guess it's true you get what you pay for. I just don't like to be cheated. Thank You.

Business

Response:

Hamilton Beach has not received confirmation that the cord was cut. Does consumer have record of sending this plug or sending us a photo? If so, please share. Thank you.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I have been out of touch for the past week,I am so sorry I didn't get back to you in a timely manner.This is the plug they said they didn't get,I sent it twice.

Review: [redacted] speed mixer only has one speed and it's a FAST, HIGH speed making it completely dangerous for anyone to use safely. When I contacted the copany they said to cut the cord, send the a picture of the cut cord, throw away the product and then send them (via credit card) $11 to ship me a another one? The product cost $14, so why would anyone pay to ship another product? They should honor us as consumer customers and just send out a new one. They should make this plainly right but that is not what they are proposing to do.Desired Settlement: They should just replace the mixer with one that works correctly and NOT charge us shipping.

Business

Response:

Does consumer still have the unit? If so, we will send the consumer a prepaid shipping label to return the unit at no charge. We will then send the consumer a replacement unit, again at no charge. Please let me know if this is acceptable.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I purchased a $19.94 Hamilton Beach can opener last August 2015, via Amazon. I was told to contact the maker, Hamilton Beach, regarding repairing it under the warranty when it recently stopped working. I was informed I'd be in contact with their customer service department when I left a message on their facebook page. Their so-called customer service department asked me to send the machine's serial # and my complete address. I provided the serial #, model #, as well as nearly every line of my Amazon order confirmation so they could prove I purchased the item if the needed. I figured that was all that was needed since I never had to provide more to any other company. But no. I was just contacted by their customer service department that in-a-nutshell demanded a PICTURE of the can opener before any resolution. Like they were asking for proof-of-life of a hostage from the kidnapper BEFORE agreeing to a ransom drop-off. I'm a homebound, disabled person who doesn't have a need for either a digital camera, nor a cellphone (Can't afford it). All I asked was for the product to be fixed. That's it. I wasn't demanding anything more than that. I don't being asked to jump though one ridiculous hoop after another. A PICTURE? Are you kidding me?Desired Settlement: At this point I want nothing more to do with their company. I felt utterly demeaned when they asked for a picture. It's a $19.94 can opener, not a rolex watch! I don't like the implication that I'm just trying to cheat them of their $19.94. I was more than happy to just have my unit sent in for repairs. I wasn't asking for a replacement, or an upgrade. Nothing. This is by far the most pathetic attempt at customer service I've ever seen. Oh, and by the way, if they want the unit back, they can send me a box, a return shipping label, and the tape to close the box. I'll be happy to send their precious can opener back to their bosom.

Business

Response:

We are sorry to hear that the consumer is unhappy with the outcome of this situation. If he is willing to work with Hamilton Beach, we will send him a prepaid shipping label to return the unit for a replacement. We unfortunately, do not repair units. If the consumer is in agreement, we can either mail or email the label, whichever works best for him. We will agree to wave all shipping fees for the replacement.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Greg Ahle

Review: In October 2015, I purchased (having the [redacted]), one of your toaster/ovens. it no longer toasts. I can''t believe in 4 months it died. First, I tried to return it to the store, today. where I purchased it and they told me there was "only" a 30 day warranty/return at the store and I had to deal with you. Second, I called your toll free number and found out you're ONLY available M-F until 4:30pm. Third, I read that "I" have to pay to ship this back to you to:

"My appliance or part is still under warranty..." Appliance Warranted appliances should be properly packed with a brief letter including name, mailing address, and explanation for the return. The package should then be insured and mailed prepaid to: Hamilton Beach attn: [redacted]

Shipping this item to North Carolina is going to COST ME JUST AS MUCH AS I PAID FOR THE TOASTER AND YOU ARE ONLY GOING TO SHIP ME OUT ANOTHER TOASTER! I DON'T WANT A PRODUCT THAT IS ONLY LASTING 4 MONTHS~! I would like my money back. The VALID reason being you will send me out another toaster, it will only last 4 months, I will have to pay to send it back to you and it will be a viscous cycle UNTIL the warranty runs out in a year and the bottom line is I will have paid for this original toaster 4 xs over the original cost by way of shipping costs! In addition, I am not "paying' to ship this product back to you. I did not purchase a product with a life span of 4 months. I would like you to send out a call tag and you pay for the shipping; you purposely made a defective product. Most items now a days are throw aways that only last one year, but this is unacceptable. OR having a "REASONABLE DISTANCE STORE TO RETURN IT TO WITHIN 15 miles of zip code 07407.

I am opening a case with the Revdex.com.Desired Settlement: I want Hamilton Beach to pay for a call tag to have this toast/oven returned to them - as it will cost me just as much to ship it to them as I paid for the toaster, and I want a full refund price of $39.99 plus the sales tax = $42.78 send to me. I am not going through this again in 4 months!

Business

Response:

HBB will contact consumer regarding her request for a refund.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 11124396, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] They did not say when they would contact me for a full refund. I will wait until Friday to hear from them

Regards,

Consumer

Response:

[redacted] Thank you - It is sad that it has come to this! I will mark my calendar for March 4th to give you time to get the check out. I will notify you once the check is received.RIC: Ms. [redacted] - HB has agreed to send me $42.78, reimbursement for the initial toaster oven. I have marked my calendar for 3/4/16 to see if it was received. I will notify you as well if received.

Review: I had bought a microwave about 1 and half years ago and the paint on the inside of the oven started to flake off and began to rust so I bought a new one and called [redacted] and they advised me to spray paint it and use it.

I think its completely unsafe and a huge health issueDesired Settlement: cash refund or a new microwave

Business

Response:

[redacted] is the trademark licensee for the [redacted] who will contact the consumer to discuss a refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I bought an iron from [redacted] Ca. a little after Christmas [redacted]..model #[redacted]..with auto shut off. about a 2 weeks ago the iron started cutting off while I was ironing the auto shut off light would start blinking and the iron will shut off.. I tried to take it back to [redacted] but they said since it was over six months with no receipt I could not exchange it I would have to send it to [redacted]... I called [redacted] Refer # [redacted] and yes the iron has a warranty for a year with receipt..I sent off for copies of my bank statements but there is no indivisional receipt for the iron..just for [redacted]..I would like a coupon for another iron...I know I paid about $25 for the iron..Desired Settlement: I would like a replacement..another iron or a coupon ..gift card to get another iron.

Business

Response:

Based on the date code of this unit, the warranty expired in March 2013. [redacted] advised the consumer that if she could present a purchase receipt, we would honor warranty for 12 months from the date of purchase. Our warranty is printed in the Use and Care Manual that accompanies the product. The warranty states that a purchase receipt is required in order to make a warranty claim. As a courtesy, [redacted] offered 50% discount on a new iron if the consumer was unable to locate her receipt. At this time, [redacted] sees no reason to change its warranty policy.

Review: I purchased a [redacted] blender from a retailer more than a month ago - after a month of light use it began steaming and would not work.

Customer service stated I was responsible for paying for the shipment back to them before they could replace it - I stated that the shipping was nearly the same price as the blender so it was not acceptable that I be responsible for it. No other resolution was offered.Desired Settlement: Full refund with additional funds to cover replacement costs, and time/products wasted when the blender malfunctioned - $32.

Business

Response:

[redacted] does not have record of consumer's call. [redacted] requests consumer contact us with a model and series code of his blender so we can better assist him. $32.00 is not an amount we request for shipment of a blender.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It's frustrating I'm being asked to call again after I already did, and have to ask some [redacted] for another solution. I shouldn't have to call multiple times hoping for a better response.

Also I did not say they asked for the shipping amount of $32. I simply stated that I found paying for shipping - at all - is unacceptable considering the ease at which this product broke down. I asked for 32$ total compensation. I'm not expecting a replacement, I'm not paying for shipping, I want my money back and compensation for my time and the wasted products that were left in the blender.

Business

Response:

We ask that the consumer provide a model and series code for this unit. Do we have his permission to contact him directly?

Review: The refund was approved on April 5th 2013 for my defective microwave oven. I was told I would receive the refund in 4-6 weeks. It has been more then 6 weeks and I called a few times and they told me it would be any day now. This morning May 22,2013 I called and was told another week to a week and a half. This is unacceptable. They are stalling and don't want to issue my refund. Case # [redacted]Desired Settlement: I want the refund I was promised and for them to quit stalling.

Business

Response:

This incident was handled by the supplier of the microwave. The supplier states that a refund was mailed on May 22, 2013. The consumer's concern should be satisfied.

Review: Last year my husband purchased me a toaster oven, I do not use it offend, so a few weeks ago I used it and the handle fell off. I wrote to Hamilton Beach and they refused to do anything about it except of offering me a 50% discount on a new one. If this product did not last a year, what makes them think I want to purchase a new one?Desired Settlement: I want the item to either be replaced or a refund to be given

Business

Response:

As explained to the consumer, without having a receipt of purchase, we follow the warranty policy based on the series code of the product. Based on this information, the product is out of warranty. If the consumer can provide a receipt, we will be happy to refund the full amount.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]As I explained to them, who keeps receipts?

Regards,

Review: I've purchase several products over the years from Hamilton Beach, these being stream irons. I've had to replace them

because of problem with leaking out of the back side or power shortage in the cords. I recently purchase a replacement

iron for the leaking iron which I called to complain about, but never received a return call. This replacement iron model

14505 has been in use only 3months and it just stopped work. I called Hamilton Beach, and they stated that because of it shelf life warranty. They would charge me for shipping a new one, I feel because this seem to be a product problem.

That I could not have to paid for a thing, this product had parts popping off the first week I used it. And several of their products have leaking problem, but you can get support or contact with anyone . I waited 40 mins to talk with someone. Please if there is any thin, that you and do to help. Thank and God Bless.Desired Settlement: replace with no shipping charge, made a better product that will not leak or stop working.

Business

Response:

HBB spoke with consumer 3.18.16. A shipping label is being sent to the consumer to return the unit. There will be no charge for the return of unit.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.] I have a product to return Hamilton Beach, but will have to purchase another Iron while I wait for a replacement or their decision and testresults on their products failure. Again at a cost to me, which is not fair, I would like a new iron sent to me with a return box for the defective iron I have complain about.

Regards,

Business

Response:

HBB will be happy to send a replacement unit so that the consumer can use the box of the replacement to return his original unit.

Review: I was given a talking microwave for a gift. I used it and a few weeks ago I turned it on and the glass just shattered.Desired Settlement: I would like them to take the one that was defective and replace it with a new one.

Business

Response:

[redacted] has contacted consumer, who agrees to return the microwave's cord in exchange for a refund. This complaint has been satisfied.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have been in contact with the business via their representative. They have decided to call [redacted] (the lowest) retailer in the country to secure a price to replace the microwave. The Microwave WAS NOT purchased at [redacted]. It was purchased at [redacted]. I received it as a gift. The company has also stated the item was never sold at [redacted]. In order to replace the microwave which BLEW UP for a comparable, I have sent the company several ones that could be purchased. Please see info attached:

Review: In November 2015, I contacted Hamilton Beach regarding a countertop oven that was malfunctioning. On 12/7/15, Hamilton Beach sent me a UPS mailing label (tracking #[redacted] which I was instructed to use to mail my oven back to them for an evaluation. On 12/21/15 and 1/10/16, I asked for an update on the status of my oven. On 1/12/16, I was informed that my oven will not turn on. On 1/19/16, 1/20/16, and 1/26/16 I requested that my oven be returned to me. There has been no reply from Hamilton Beach, aside from an automated email stating that my email has been received and will be replied to within 1-3 business days. I did not agree to send back my oven to Hamilton Beach for them to examine and then discard or ignore me.Desired Settlement: I would like my oven returned to me. The serial # is A3331CE.

Business

Response:

HBB provided consumer with a 50% refund since the unit was out of warranty.

Consumer

Response:

I do not recall being offered a 50% refund on my oven. Since the oven retailed for $99, I would accept $49.50 in the form of a check sent to my address on this complaint.

Regards,

Business

Response:

Revdex.com spoke with Jessica this is being processed to the customer home by mail.

Consumer

Response:

I have read the reply that Hamilton Beach will send something to my home address. As I have not yet received anything, I cannot accept the resolution. As soon as I receive something, then I will be able to proceed.

Thank you,

Review: my microwave caught on fire and burned. I was using it correctly. it almost burned my house down. I got all model and serial numbers off the microwave before discarding it. I was given the email runaround for days and days with stupid question before they finally said they would do nothing. they knew the product was defective and they knew they were responsible and would have been liable if there had been damage or harmDesired Settlement: 100.00 for the cost of replacing the microwave and I will be fine with them

Business

Response:

[redacted]

Payment in the amount of $100.00 is being processed today.

Review: I contact [redacted] in June r/t problems I was having with My [redacted] coffee Maker. After following my instruction manual with no improvement.

In Sept I again contacted HB with problems. I talked with a gentleman and was able to come to agreement and gave him my debit acct numbers and was awaiting for a exchange. Money was removed from my acct that day for shipping

A least weekly I have been contacting HB and they keep telling me the order was received and will be sent out in the next 7-10 days. I contacted the President and awaited return call that was promised me in 30 minutes. I'm still waiting.

When I asked for my money back for shipping they would just keep promising me the product would be shipped.

My Ref# is [redacted]Desired Settlement: Replacement I was promised and paid for already

Business

Response:

[redacted] has issued a replacement and refunded the shipping fee, as of 11.3.15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Thank you from the bottom of my heart. I just got off the phone with [redacted] from Revdex.com, and the [redacted] truck pulled up to my door with my coffee maker. I can't believe the power you folks have. I thank you once again[redacted]

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Description: Manufacturers & Producers, All Other Miscellaneous Manufacturing (NAICS: 339999)

Address: 4421 Waterfront Dr, Glen Allen, Virginia, United States, 23060

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