If Mr*** still states he paid more than what I show, I will need proof in order to investigate There is no fourth repair order The service adviser made an adjustment to the last ticket but there was not a fourth created
Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: ***
I am rejecting this response because: We paid the first time , then on may 9th we paid the second time, then when the transmission was done we paid for the second again and third transmission they don't see this because they don't have camerasWe paid for the second transmission repairs twiceI have the document Hamilton Ford may have ripped us off with dollars but when it comes down to it he is probably getting ripped off thousands of dollars, by his own cashierShe had to have come over when balancing for that day, no record she probably just stuck that money in her pocketThe service advisor don't remember that day he printed the sheet and showed us what all was done with that paper we walked to the cashier and paid. How can they not go back on there computer, just don't understand
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Claim Id [redacted] Mr. [redacted] purchased the transmissions Carquest and brought the transmission to our dealership to install. We understand that Mr. [redacted] was sold a warranty with the transmissions which would reimburse him for the labor since the job took three transmissions to get fixed. This was done with Moveras. The dealership had nothing to do with the warranty labor reimbursement claim. There were only three repair orders opened for these jobs and I have included the service history for your records to show Mr. [redacted] was not charged four times. If there are other issues regarding the radiator, our service department was unaware. They stated that one phone call was made that the transmission was slipping and our service advisors asked them to bring the truck back in to check the slipping but they have not brought their vehicle back in. We do not feel we owe a refund to Mr. [redacted] as he has only paid for the three repair orders completed. If you have any other-questions, please feel free to call me at ###-###-#### Allyson B[redacted] Hamilton Automotive Group
I noticed a type mistake I paid four times NOT three times. On May 9, 2016 I paid the amount $533.29 I paid four times and am requesting a refund I have contacted Seth H[redacted] co owner and he still has not returned my call in reference to this refund.
If Mr*** still states he paid more than what I show, I will need proof in order to investigate There is no fourth repair order The service adviser made an adjustment to the last ticket but there was not a fourth created
Complaint: ***
I am rejecting this response because:
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Complaint: ***
I am rejecting this response because: We paid the first time , then on may 9th we paid the second time, then when the transmission was done we paid for the second again and third transmission they don't see this because they don't have camerasWe paid for the second transmission repairs twiceI have the document Hamilton Ford may have ripped us off with dollars but when it comes down to it he is probably getting ripped off thousands of dollars, by his own cashierShe had to have come over when balancing for that day, no record she probably just stuck that money in her pocketThe service advisor don't remember that day he printed the sheet and showed us what all was done with that paper we walked to the cashier and paid. How can they not go back on there computer, just don't understand
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]
Revdex.com Response to Mr. [redacted]:...
Claim Id [redacted] Mr. [redacted] purchased the transmissions Carquest and brought the transmission to our dealership to install. We understand that Mr. [redacted] was sold a warranty with the transmissions which would reimburse him for the labor since the job took three transmissions to get fixed. This was done with Moveras. The dealership had nothing to do with the warranty labor reimbursement claim. There were only three repair orders opened for these jobs and I have included the service history for your records to show Mr. [redacted] was not charged four times. If there are other issues regarding the radiator, our service department was unaware. They stated that one phone call was made that the transmission was slipping and our service advisors asked them to bring the truck back in to check the slipping but they have not brought their vehicle back in. We do not feel we owe a refund to Mr. [redacted] as he has only paid for the three repair orders completed. If you have any other-questions, please feel free to call me at ###-###-#### Allyson B[redacted] Hamilton Automotive Group
I noticed a type mistake I paid four times NOT three times. On May 9, 2016 I paid the amount $533.29 I paid four times and am requesting a refund I have contacted Seth H[redacted] co owner and he still has not returned my call in reference to this refund.