Hamilton Honda

I spoke with [redacted] this morning regarding the concern with the tireI have agreed to absorb the cost of the tire and the laborThe customer will not be charged for this repair

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: 10610874I am rejecting this response because:After speaking with [redacted] on Monday May 11,he did infact invite me into the Hamilton Honda office to speak about the situation [redacted] explained that it was not Hamilton Honda that made the error, infact it was honda Financial [redacted] agreeded to provide me with a check for $for intrest accummulated [redacted] also assured me that he has spoken to Honda and was informed that the refund had been issued and I sould have revcieved it in the mail Tuesday May 12,I recieved a call form [redacted] stating that he had followed up with Honda Financial and was told that the check was not sent out due to error on their part and that it would not be sent out until 5/13/ I told [redacted] that this was unacceptable due to the fact that I had spoken with Honda financial May 1,and they themselves had confirmed that a check was processed and sent in standard mail [redacted] did go back to Honda Financial and they said that they would send out the check 5/12/thru [redacted] and I would recieve it next day at my primary residance Regards, [redacted] ***

In response to the complaint filed on 05/05/15 by [redacted] [redacted] after carefully investigating the reason why [redacted] did not received her Gap Insurance refund in a timely manner it was at no fault of Hamilton Honda. It was because [redacted] had improperly processed [redacted] Gap refund. I invited [redacted] to our dealership on Monday 11th2015 for meeting to discuss the situation. In our meeting I explained to [redacted] that [redacted] had resolved her issue by processing her refund for the full amount of$ 850.00 and have since mailed her a check . Hamilton Honda also provided [redacted] with a check in the amount of $60.00 towards interest she accumulated between the time her initial cancellation request was made and the time it actuality was canceled. [redacted] expressed to me that she was very satisfied with the outcome of her complained. If you have any questions or concerns, feel free to contact me.

[redacted] In response to the complaint file by [redacted] *** Hamilton Honda have sence contact [redacted] as well as [redacted] both companys are working towards resolving this issues and will sent out a resolution of [redacted] *** complain in a few days please do not hesitate to reach out to me [redacted] Business Director [redacted]

I spoke with [redacted] this morning regarding the concern with the tire. I have agreed to absorb the cost of the tire and the labor. The customer will not be charged for this repair.

Complaint: 10610874I am rejecting this response because:After speaking with [redacted] on Monday May 11,2011 he did infact invite me into the Hamilton Honda office to speak about the situation.  [redacted] explained that it was not Hamilton Honda that made the error, infact it was honda Financial.  [redacted] agreeded to provide me with a check for $60.00 for intrest accummulated.  [redacted] also assured me that he has spoken to Honda and was informed that  the refund had been issued and I sould have revcieved it in the mail.    Tuesday May 12,2015 I recieved a call form [redacted] stating that he had followed up with Honda Financial and was told that the check was not sent out due to error on their part and that it would not be sent out until 5/13/15.  I told [redacted] that this was unacceptable due to the fact that I had spoken with Honda financial May 1,2015 and they themselves had confirmed that a check was processed and sent in standard mail.  [redacted] did go back to Honda Financial and they said that they would send out the check 5/12/15 thru [redacted] and I would recieve it next day at my primary residance.  Regards,[redacted]

[redacted]. In response to the complaint file by [redacted].   Hamilton Honda have sence contact [redacted] as well as [redacted] both companys are working towards resolving this issues and will sent out a resolution of [redacted] complain in...

a few days please do not hesitate to reach out to me. [redacted]Business Director[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

In response to the complaint filed on 05/05/15 by [redacted] after carefully  investigating the reason why [redacted] did not received her Gap Insurance refund in a timely manner it was at no fault of Hamilton Honda.  It was because [redacted] had improperly processed [redacted] Gap refund.   I  invited [redacted] to our dealership on Monday 11th2015 for meeting to discuss the situation.  In our meeting I explained to [redacted] that [redacted] had resolved her issue by processing her refund for the full amount of$ 850.00 and have since mailed her a check . Hamilton Honda also provided [redacted] with a check in the amount of  $60.00 towards interest she accumulated between the time her initial cancellation request was made and the time it actuality was canceled. [redacted] expressed to me that she was very satisfied with the outcome of her complained. If you have any questions or concerns, feel free to contact me.

Review: March 16,2015 I purchased a 2012 Honda accord coupe from Hamilton Honda with Gap Insurance, Honda care, and a protection plan. On 4/3/2015, I went into Hamilton Honda and requested to cancel the gap insurance, Honda care as well as the protection plan. I was informed that all of the refunds would be credited back to the lender and applied to my principle balance within two weeks. Within 3-4 weeks I did receive a credit for the protection plan as well as the Honda care. As of 5/5/15 I have nut received credit for the gap insurance. 5/5/15 I placed a call to Honda financial and I informed the rep that I had not received my refund for the car. The rep explained to me that the refund had just been processed 5/4/15 and the only reason it was processed was because I had paid off my loan in full effective 5/1/15. The rep also informed me that the cancellation notice from Hamilton Honda stated that I ( the buyer) would receive the refund instead of it being sent back to Honda in order to be applied to my principle balance. As a result of the gap insurance refund not being cancelled and credited properly to the lender I incurred additional interest against the principle of my loan account. Also the rep did let me know that if I had not paid my loan off in full the refund would have never been credited to me or Honda. I find this to be a very deceitful business practice on Hamilton Honda's part along with [redacted] my processor. This particular situation would discourage me from ever purchasing another vehicle or ever recommending anyone else to purchase from this establishment.Desired Settlement: I would like for Honda to credit me for the interest that I paid as a result of their negligence, I would also like to receive an apology for the inconvenience, the deceitful business practices' as well as the inconvenience.

Business

Response:

[redacted]. In response to the complaint file by [redacted]. Hamilton Honda have sence contact [redacted] as well as [redacted] both companys are working towards resolving this issues and will sent out a resolution of [redacted] complain in a few days please do not hesitate to reach out to me. [redacted]Business Director[redacted]

Business

Response:

In response to the complaint filed on 05/05/15 by [redacted] after carefully investigating the reason why [redacted] did not received her Gap Insurance refund in a timely manner it was at no fault of Hamilton Honda. It was because [redacted] had improperly processed [redacted] Gap refund. I invited [redacted] to our dealership on Monday 11th2015 for meeting to discuss the situation. In our meeting I explained to [redacted] that [redacted] had resolved her issue by processing her refund for the full amount of$ 850.00 and have since mailed her a check . Hamilton Honda also provided [redacted] with a check in the amount of $60.00 towards interest she accumulated between the time her initial cancellation request was made and the time it actuality was canceled. [redacted] expressed to me that she was very satisfied with the outcome of her complained. If you have any questions or concerns, feel free to contact me.

Consumer

Response:

Review: 10610874I am rejecting this response because:After speaking with [redacted] on Monday May 11,2011 he did infact invite me into the Hamilton Honda office to speak about the situation. [redacted] explained that it was not Hamilton Honda that made the error, infact it was honda Financial. [redacted] agreeded to provide me with a check for $60.00 for intrest accummulated. [redacted] also assured me that he has spoken to Honda and was informed that the refund had been issued and I sould have revcieved it in the mail. Tuesday May 12,2015 I recieved a call form [redacted] stating that he had followed up with Honda Financial and was told that the check was not sent out due to error on their part and that it would not be sent out until 5/13/15. I told [redacted] that this was unacceptable due to the fact that I had spoken with Honda financial May 1,2015 and they themselves had confirmed that a check was processed and sent in standard mail. [redacted] did go back to Honda Financial and they said that they would send out the check 5/12/15 thru [redacted] and I would recieve it next day at my primary residance. Regards,[redacted]

Review: On September 27th, 2014 - I took my car in for a scheduled repair at Hamilton Honda. I was given a loaner vehicle for the duration of the repair.

On September 30th, I had received a called from Hamilton Honda stating my vehicle is repaired and is ready for pickup. I noticed the loaner vehicle’s front passenger tire had a flat tire. I then swapped the flat tire with the spare tire. Then I drove to the dealer to retrieve my vehicle. Upon my paying the repair bill, one of the service agents asked if something had happened to the loaner vehicle because the spare tire is installed. I had told him that I had a flat and that I swapped with the spare tire. He then said OK.

On October 1st, I had received a call from [redacted] with the Service Department stating the flat tire can not be repair and the cost is $169.44. I asked [redacted] my options and he said, I could pay the amount or file a claim with my insurance company. Given the amount involved and the deductible with the my auto insurance, it doesn’t make sense to file a claim with the auto insurance company. I told [redacted], I would look through the loaner contract and called him back the next day.

On October 2nd, I called [redacted] at Hamilton Honda. However, [redacted] was out of the office.

On October 4th, I received a call from [redacted] at Hamilton Honda. I had told [redacted] my concerns regarding the charges. First, I should not be charged the full retail price for the replacement tire because I’m not buying a tire for myself. The tire price should be at or near the dealer cost. Also, the loaner vehicle had 12,000 miles on the tire and I should get a pro-rated allowance. Finally, I had asked [redacted] to send me the invoice detailing the replacement tire.

On October 6th, I had received an email from [redacted] with a detail invoice. I was given a $10 discount and the final amount is $158.74.Desired Settlement: I would like the dealer to adjust the bill to reflect 1) the actual dealer price for the replacement tire 2) pro-rated allowance for the 12,000 miles that was driven on the damaged tire.

Business

Response:

I spoke with [redacted] this morning regarding the concern with the tire. I have agreed to absorb the cost of the tire and the labor. The customer will not be charged for this repair.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,