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Hamilton Point Investments

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Hamilton Point Investments Reviews (2)

From: *** *** ***m] Sent: Friday, July 29, 5:PMTo: [email protected]: Ta*** *** ***>Subject: ID # *** *** *** ***Good afternoon.I am writing in regards to a complaint issued against Hamilton Point
Investments. The ID # is *** and is concerning *** ***I attempted to respond online, but was not able to do so.Here is our response:Ms*** returned keys and possession of her apartment at a time when the leasing agent was not able to conduct the move out inspection. *** *** was invited to come back the following day to complete the move out inspection. She failed to appear and the move-out inspection was conducted accordingly.*** ***r was informed that there were cleaning and damage fees that came from a dirty stove/oven and needing to have blinds replaced Please note that *** *** MoInspection report, which was signed by her at time of Move-In, did not denote any problems, damages or cleaning issues at time of Move-In It is standard practice to return the possession of the apartment back to the landlord in the same condition that it was received. Unfortunately, there was no stove/oven damage nor blinds damage listed on the Moreport that would off-set the charges which were amassed Additionally, it was noted that there were no complaints listed on her conversation form regarding the stove/oven or blinds. Further, there were no work orders listed for *** *** apartment during her tenure to cover said items The office did reach out to the former Property Manager, who is still employed with Hamilton Point, regarding the claim that *** *** was expecting replacement blinds for renewals that would encompass renewal terms. The former Property Manager confirmed that no blinds were ever offered as a renewal strategy As the office had to contract the stove/oven to be cleaned in its entirety as well as having to replace sets of blinds, the decision was made to charge the resident appropriately*** *** did receive a portion of her Security Deposit back in the form of a refund, which was $80.00.Respectfully,Hollie A***Senior Property Manager

From: *** *** ***m] Sent: Friday, July 29, 5:PMTo: [email protected]: Ta*** *** ***>Subject: ID # *** *** *** ***Good afternoon.I am writing in regards to a
complaint issued against Hamilton Point Investments. The ID # is *** and is concerning *** ***I attempted to respond online, but was not able to do so.Here is our response:Ms*** returned keys and possession of her apartment at a time when the leasing agent was not able to conduct the move out inspection. *** *** was invited to come back the following day to complete the move out inspection. She failed to appear and the move-out inspection was conducted accordingly.*** ***r was informed that there were cleaning and damage fees that came from a dirty stove/oven and needing to have blinds replaced Please note that *** *** MoInspection report, which was signed by her at time of Move-In, did not denote any problems, damages or cleaning issues at time of Move-In It is standard practice to return the possession of the apartment back to the landlord in the same condition that it was received. Unfortunately, there was no stove/oven damage nor blinds damage listed on the Moreport that would off-set the charges which were amassed Additionally, it was noted that there were no complaints listed on her conversation form regarding the stove/oven or blinds. Further, there were no work orders listed for *** *** apartment during her tenure to cover said items The office did reach out to the former Property Manager, who is still employed with Hamilton Point, regarding the claim that *** *** was expecting replacement blinds for renewals that would encompass renewal terms. The former Property Manager confirmed that no blinds were ever offered as a renewal strategy As the office had to contract the stove/oven to be cleaned in its entirety as well as having to replace sets of blinds, the decision was made to charge the resident appropriately*** *** did receive a portion of her Security Deposit back in the form of a refund, which was $80.00.Respectfully,Hollie A***Senior Property Manager

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Address: 2 Huntley Rd, Old Lyme, Connecticut, United States, 06371

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