Avoid this company
The nature of the repair was the chlorinator on my pool blew out when I changed around valves to adjust pressureIt was likely my faultI picked up the pieces of broken PVC and placed them in the fitting that they had originally been a part ofI thought of simply throwing them away, but then decided to hold on to them for the repair-man just incase they were somehow relevant
Comfort Central was dispatched by my warranty company for the repairThe technician, despite both cars being in the driveway, did not contact me before looking at my equipmentHe saw the pieces of PVC inside the fitting they had come originally been a part of and concluded that it had been "hit by a lawnmower or hammer or something" He did not speak to me (even though I was in the house)He wrote up his report, took pictures and this was sent to my warranty company which then denied my claim based on the "damage having been done by a hammer or lawnmower rather than an explosion" as I'd claimedWhen I called Comfort Central to complain, the supervisor agreed they had mishandled the situation and attempted to make it right with the warranty companyHowever, the damage had been done, and the warranty company was fixated on the words "hammer & lawnmower", and the picture showing the broken PVC inside there original fitting - they concluded that since the broken pieces of pipe were inside the fitting, then an explosion could not have happenedComfort Central's mishandling of the situation led to my claim being deniedThe warranty company indicated they would have approved it had it been an explosion from internal pressure build-up
Comfort central agreed they had mishandled the situation, but would not make the situation right by eating any portion of the cost of the repairI offered to pay them the deductible I'd have paid anyway, and negotiate on the rest of the costsThey would not budge
The bottom line is Comfort Central made a big error in the handling of the situation, and did little to make the situation right
I was referred to this company by a neighbor who swears by them but I still decided to check them out first before I called them. After reading some of the complaints on this B.B.B site, I had mixed emotions since my neighbor is a no-nonsense kinda guy and would not deal with anybody who is unprofessional or shady. I finally called Comfort Central and now I know why my neighbor swears by them. They were prompt and thorough with the diagnostic. The tech showed me everything that he was doing and how he came to his conclusion. He replaced something called a contactor and then rechecked everything again. They were very polite and professional. I will recommend this company
Avoid this company
The nature of the repair was the chlorinator on my pool blew out when I changed around valves to adjust pressureIt was likely my faultI picked up the pieces of broken PVC and placed them in the fitting that they had originally been a part ofI thought of simply throwing them away, but then decided to hold on to them for the repair-man just incase they were somehow relevant
Comfort Central was dispatched by my warranty company for the repairThe technician, despite both cars being in the driveway, did not contact me before looking at my equipmentHe saw the pieces of PVC inside the fitting they had come originally been a part of and concluded that it had been "hit by a lawnmower or hammer or something" He did not speak to me (even though I was in the house)He wrote up his report, took pictures and this was sent to my warranty company which then denied my claim based on the "damage having been done by a hammer or lawnmower rather than an explosion" as I'd claimedWhen I called Comfort Central to complain, the supervisor agreed they had mishandled the situation and attempted to make it right with the warranty companyHowever, the damage had been done, and the warranty company was fixated on the words "hammer & lawnmower", and the picture showing the broken PVC inside there original fitting - they concluded that since the broken pieces of pipe were inside the fitting, then an explosion could not have happenedComfort Central's mishandling of the situation led to my claim being deniedThe warranty company indicated they would have approved it had it been an explosion from internal pressure build-up
Comfort central agreed they had mishandled the situation, but would not make the situation right by eating any portion of the cost of the repairI offered to pay them the deductible I'd have paid anyway, and negotiate on the rest of the costsThey would not budge
The bottom line is Comfort Central made a big error in the handling of the situation, and did little to make the situation right
I was referred to this company by a neighbor who swears by them but I still decided to check them out first before I called them. After reading some of the complaints on this B.B.B site, I had mixed emotions since my neighbor is a no-nonsense kinda guy and would not deal with anybody who is unprofessional or shady. I finally called Comfort Central and now I know why my neighbor swears by them. They were prompt and thorough with the diagnostic. The tech showed me everything that he was doing and how he came to his conclusion. He replaced something called a contactor and then rechecked everything again. They were very polite and professional. I will recommend this company