Hamilton Remodeling

US Inspect denied [redacted] ’s claim on January 17, 2018, which is prior to her filing a complaint with the Revdex.com on January 19, Therefore, the allegation that the denial was a result of her complaint is unfoundedFollowing the denial, [redacted] ’s agent reached out to US Inspect and proposed resolving the claim for return of feesThe proposal was reviewed and US Inspect decided to maintain the denialAt no point did US Inspect ever extend any offer to [redacted] or her agentDuring the course of the inspection, the structure of the house was thoroughly inspected by MrM [redacted] and there was no visible evidence of any damage to the joists or the beam [redacted] ’s allegations that the photos taken reflect only the loose insulation is completely falseThe referenced photos clearly show the insulation as well as the structure of the houseAgain, [redacted] failed to provide any proof that the dip in the floor and the structural damage were visible and apparent at the time of the inspection.? We are maintaining our denial and contend that there was no oversight by MrM [redacted] during the course of inspection

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] From: [redacted] Date: Thu, Feb 22, at 12:PMSubject: [redacted] To: [redacted] @myRevdex.com.orgHello,Please update my Revdex.com compliant to state "answered - the business addressed the issues within the complaint and the client is satisfied."? Thank you.? [redacted]

The inspection report confirms that the inspector, MrM [redacted] , inspected the windows as he commented that some had defective locksThere is no question that the windows were? thoroughly inspected and had there been any evidence of broken seals, MrM [redacted] would have noted it on the report.The inspection report reads:“The windows are visually inspected and operated when they are accessibleScreens and storm windows are included if they are installed at the time of the inspectionThe window locks at most of the windows are difficult to operateHave the locks repaired or replaced to allow ease of operationThis should be a warranty item for the seller.”The inspector followed the company’s protocol of directing [redacted] to the claims department where her claim was thoroughly reviewed and examined and a timely response was delivered to her.There is no conflict between what the inspector advised [redacted] and the company’s position

On May 24, 2017, US Inspect conducted a home inspection for the property at [redacted] ***? The inspection included the crawlspace where the joists and beams (i.efloor structure) are locatedSeveral photos of the structural components in the crawlspace were taken by the inspector, and none showed any cracks or defects at that time Eight months after the inspection, [redacted] contacted US Inspect reporting that she found a dip in the floor, resulting in a contractor finding cracked joists and a beamOn January 16, 2018, US Inspect revisited the property to assess [redacted] ’s concernsThe cracks in the joists and beam were noted in the revisit, and it is our conclusion that these defects were not visible or apparent at the time of the original inspectionAccording to the service agreement “The Inspection Findings will be limited in scope and based upon the visible and apparent condition of the systems and components of the Building, as they exist at the time of the inspection.” [redacted] provided no evidence that the cracks predated the May inspection, and her position is based on a self-serving assumption [redacted] was present during the original inspection, and she likely completed a walkthrough of the property before closingDuring these property visits and the subsequent months in the home, [redacted] did not notice a dip in the floorUS Inspect contends that there was no evidence of cracked joists or a beam at the time of the original inspection

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:Hi, I don't think the company did anything to change their processI've called the number again on Thursday pretending to be another customer and left a voicemail asking them to call me backthey still haven't called me backIs that behavior what you define as "better business" ? Their customer line is just a voicemail which resemble oblivion, and their contact email is the sameHave you tried reaching them "As a customer" ?? I have since received the Radon test kit, but? I'm worried the next customers will be fooled by them like I did a month againThey claim to have "immediately investigated this complaint" but that's not trueI had to escalate with my realtor and the sellers' relocation company to finally hear back from themWhen I asked them to get in touch with a manager they didn't reply.Regards, [redacted] ?

[redacted] previously submitted a review dated 3/26/to the Revdex.com where she complained about the same issuesUS Inspect has timely responded to the complaint and below is a copy of her review and the response submitted by US Inspect: Review “The inspector failed to note a very large window and a smaller window with broken sealsHe also missed a large opening on the concrete floor among other areas of concernI notified the inspector of the large window with broken seal since it was so obviousThe other items may have been hidden by the sellerThe inspector told me to file a claim with his companyI contacted the company several times and finally reached a manager within the required deadline who informed me broken seals aren't covered even though it wasn't an excluded itemCan't rely on the inspector to be thorough and the company would not file an error and omission insurance claimReview By: [redacted] ( [redacted] @***.com) - Zip Code: ***Submitted: 03/26/2018” Response “On July 6, 2017, [redacted] s reported two windows with broken seals to US Inspect and claimed they were missed by the inspectorOn the same day, we contacted [redacted] s and explained that window seals are difficult to detect and can appear suddenly with a change in the weather (i.ehumidity in the summer)At the time of the inspection, the windows were examined and the inspector found no evidence that any of the windows had a broken sealUS Inspect does not provide post inspection coverage for issues related to window sealsUS Inspect contends that signs of broken window seals became evident after the inspection, and there was no oversight by the inspector.? Submitted: 03/27/2018” In her review, [redacted] clearly stated that all the other items found may have been hidden by the seller, which includes the crack in the basement US Inspect maintains the same position, outlined in the response to the review, that there was no evidence of failed windows seals during the time of the home inspectionIn addition, the crack in the basement could not have been detected as it was concealed by [redacted] ’s own statement According to the service agreement signed by [redacted] : Purpose and Scope of the General Home InspectionOur General Home Inspection is intended to assist you in evaluating the overall quality and general condition of the Building and its immediately surrounding areasOur Inspector will conduct an impartial, non-invasive evaluation of the readily accessible, permanently installed systems and components of the Building, and will identify items that may need immediate or near-term repair or replacementThe inspection will be conducted in accordance with nationally and state recognized Standards of Practice in effect at the time of the inspection and referenced in the Inspection ReportGeneral ExclusionsU.S Inspect Inspectors do not disassemble equipment, dismantle items, move furniture, lift floor coverings, open wall coverings, or disturb items belonging to a Property ownerGeneral Home Inspection services do not encompass anything that is concealed, underground, or not accessible for inspection at the time of the inspectionUnless otherwise agreed to in writing, our Inspectors do not: (i) enter any area or perform any procedure that may damage the Building; (ii) check items hidden behind walls or ceilings (e.g., electrical wiring systems, plumbing systems, insulation, etc.); (iii) check telephone or cable/satellite jacks and connections; (iv) check security systems, fire sprinkler/suppression systems, intercom systems, central vacuum systems, exterior low voltage lighting systems, antennas, remote and radio controls, motion sensing devices, solar systems, specialty HVAC systems, or other non-primary electrical/timing systems; (v) inspect structures detached from the Building; (vi) evaluate cosmetic features such as paint, wall coverings, carpeting, floorings, paneling, lawn and landscaping; or, (vii) inspect common areasOur Inspectors will not go beyond making a determination of whether or not “operating controls” such as heating units, thermostats, humidifiers, or switches can be operated by the Property owner as intended Finally, US Inspect contends that the inspection measured up to prevailing national and state standards of practice within the home inspection industry and that the inspection report accurately communicated the visible and apparent conditions that existed at the residence at the time of the home inspection

We sincerely regret the lapse in serviceOur radon warranty service team underwent changes in the past few monthsSince becoming aware of the customer’s concerns, we have delivered their results and have advised that their home has levels below the EPA’s action levelThe lab reported the following: ·? ? ? ? ? ? ? ? Customer began the test on 12/20/and ended 4/16/ ·? ? ? ? ? ? ? ? The test was received by the lab on 4/23/and was logged on 5/4/ ·? ? ? ? ? ? ? ? The data was analyzed on 5/and reported to US Inspect on 5/23/ ·? ? ? ? ? ? ? ? US Inspect delivered a final report to the customer on 5/23/ ·? ? ? ? ? ? ? ? Results were pCi/L , which is below the EPA action level of pCi/LWe have reviewed internal procedures and have made changes to improve responsiveness to client inquiries

US Inspect denied *** ***’s claim on January 17, 2018, which is prior to her filing a complaint with the Revdex.com on January 19, Therefore, the allegation that the denial was a result of her complaint is unfoundedFollowing the denial, *** ***’s agent reached out to US Inspect and proposed resolving the claim for return of feesThe proposal was reviewed and US Inspect decided to maintain the denialAt no point did US Inspect ever extend any offer to *** *** or her agentDuring the course of the inspection, the structure of the house was thoroughly inspected by MrM*** and there was no visible evidence of any damage to the joists or the beam*** ***’s allegations that the photos taken reflect only the loose insulation is completely falseThe referenced photos clearly show the insulation as well as the structure of the houseAgain, *** *** failed to provide any proof that the dip in the floor and the structural damage were visible and apparent at the time of the inspection. We are maintaining our denial and contend that there was no oversight by MrM*** during the course of inspection

Thank you for bringing this matter to our attentionWe immediately investigated this complaint and have resolved directly with the customerWe recently experienced a change in staff and, regrettably, failed to respond to this customer in our typical, diligent, customer-focused mannerI have
confirmed that our support staff have been in contact with *** *** and that the warranty process for his property is now on trackWe have also taken steps to ensure other customers do not experience lapses in service.Please feel free to contact me with any further questions or concerns.Carlo I***VP, Relocation Services***@usinspect.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***From: *** *** Date: Thu, Feb 22, at 12:PMSubject: *** *** ***To: ***@myRevdex.com.orgHello,Please update my Revdex.com compliant to state "answered - the business addressed the issues within the complaint and the client is satisfied." Thank you. *** ***

The company responded to my husband's email which was never included in any of the correspondence between myself and the companyThey received my husband's email from the realtor that sold the home after we had to involve both our purchasing and the selling realtor to receive the test resultsWe were never once told the process was changed or that the results were being processedWe never had anyone answer a call or had anyone that would transfer the call to a manager or supervisor who could answer our questions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Date: Thu, Apr 26, at 3:PMSubject: Re: Business 3rd Complaint Response (***)To: *** *** The inspector told me to contact the business and the business told me the broken seal isn’t covered by their warranty. I think the inspector realized he made a mistake and wanted his company to take over. Otherwise, he would want to take a look.I also disagree with the window lock as proof of inspection of the failed windows. The window locks are only for the windows that open which are around waist level in the living room. The loss themselves are below waist level.The failed windows are above the windows with locks where you have to look upward.Thank you

We at US Inspect sincerely regret the rare occurrence when one of our clients is not fully satisfied with our serviceThis particular situation has been fully addressed previously with our clientThe reported issues occurred months after our inspectionThese appliances were operated and were
performing properly at the time of our inspectionThe problems that occurred post inspection were incidents that can happen to any appliance at any timeDealing with issues such as this are simply part of home ownership. We wish the best for everyone involved William *C*** *** Regional Vice PresidentUS Inspect

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
It is shameful that this is what it takes to resolve a spam issueI didn't get an apology so I will now spend my time placing reviews about this company and let the Realtor know my displeasure
Regards,
*** ***

The company has no further comments

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I don not feel that this has been resolved This was more than just an appliance issue, there was also faulty wiring that caused the issue with the washer/dryer combo I am attaching our documentation from both the plumber and electrician as well as pictures We are not asking for the company to pay for the repairs; only asking that they reimburse us for the inspection fee After everything that we have had to endure with the neighbors, fire department and repairs we feel that this is a fair request
Regards,
*** ***

We sincerely regret the lapse in serviceOur radon warranty service team underwent changes in the past few monthsSince becoming aware of the customer’s concerns, we have delivered their results and have advised that their home has levels below the EPA’s action levelThe lab reported the
following: ·? ? ? ? ? ? ? ? Customer began the test on 12/20/and ended 4/16/ ·? ? ? ? ? ? ? ? The test was received by the lab on 4/23/and was logged on 5/4/ ·? ? ? ? ? ? ? ? The data was analyzed on 5/and reported to US Inspect on 5/23/ ·? ? ? ? ? ? ? ? US Inspect delivered a final report to the customer on 5/23/ ·? ? ? ? ? ? ? ? Results were pCi/L , which is below the EPA action level of pCi/LWe have reviewed internal procedures and have made changes to improve responsiveness to client inquiries

*** *** previously submitted a review dated 3/26/to the Revdex.com where she complained about the same issuesUS Inspect has timely responded to the complaint and below is a copy of her review and the response submitted by US Inspect: Review “The inspector failed to note a very
large window and a smaller window with broken sealsHe also missed a large opening on the concrete floor among other areas of concernI notified the inspector of the large window with broken seal since it was so obviousThe other items may have been hidden by the sellerThe inspector told me to file a claim with his companyI contacted the company several times and finally reached a manager within the required deadline who informed me broken seals aren't covered even though it wasn't an excluded itemCan't rely on the inspector to be thorough and the company would not file an error and omission insurance claimReview By: *** *** (***@***.com) - Zip Code: ***Submitted: 03/26/2018” Response “On July 6, 2017, *** ***s reported two windows with broken seals to US Inspect and claimed they were missed by the inspectorOn the same day, we contacted *** ***s and explained that window seals are difficult to detect and can appear suddenly with a change in the weather (i.ehumidity in the summer)At the time of the inspection, the windows were examined and the inspector found no evidence that any of the windows had a broken sealUS Inspect does not provide post inspection coverage for issues related to window sealsUS Inspect contends that signs of broken window seals became evident after the inspection, and there was no oversight by the inspector.? Submitted: 03/27/2018” In her review, *** *** clearly stated that all the other items found may have been hidden by the seller, which includes the crack in the basement US Inspect maintains the same position, outlined in the response to the review, that there was no evidence of failed windows seals during the time of the home inspectionIn addition, the crack in the basement could not have been detected as it was concealed by *** ***’s own statement According to the service agreement signed by *** ***: Purpose and Scope of the General Home InspectionOur General Home Inspection is intended to assist you in evaluating the overall quality and general condition of the Building and its immediately surrounding areasOur Inspector will conduct an impartial, non-invasive evaluation of the readily accessible, permanently installed systems and components of the Building, and will identify items that may need immediate or near-term repair or replacementThe inspection will be conducted in accordance with nationally and state recognized Standards of Practice in effect at the time of the inspection and referenced in the Inspection ReportGeneral ExclusionsU.S Inspect Inspectors do not disassemble equipment, dismantle items, move furniture, lift floor coverings, open wall coverings, or disturb items belonging to a Property ownerGeneral Home Inspection services do not encompass anything that is concealed, underground, or not accessible for inspection at the time of the inspectionUnless otherwise agreed to in writing, our Inspectors do not: (i) enter any area or perform any procedure that may damage the Building; (ii) check items hidden behind walls or ceilings (e.g., electrical wiring systems, plumbing systems, insulation, etc.); (iii) check telephone or cable/satellite jacks and connections; (iv) check security systems, fire sprinkler/suppression systems, intercom systems, central vacuum systems, exterior low voltage lighting systems, antennas, remote and radio controls, motion sensing devices, solar systems, specialty HVAC systems, or other non-primary electrical/timing systems; (v) inspect structures detached from the Building; (vi) evaluate cosmetic features such as paint, wall coverings, carpeting, floorings, paneling, lawn and landscaping; or, (vii) inspect common areasOur Inspectors will not go beyond making a determination of whether or not “operating controls” such as heating units, thermostats, humidifiers, or switches can be operated by the Property owner as intended Finally, US Inspect contends that the inspection measured up to prevailing national and state standards of practice within the home inspection industry and that the inspection report accurately communicated the visible and apparent conditions that existed at the residence at the time of the home inspection

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:Hi, I don't think the company did anything to change their processI've called the number again on Thursday pretending to be another customer and left a voicemail asking them to call me backthey still haven't called me backIs that behavior what you define as "better business" ? Their customer line is just a voicemail which resemble oblivion, and their contact email is the sameHave you tried reaching them "As a customer" ?? I have since received the Radon test kit, but? I'm worried the next customers will be fooled by them like I did a month againThey claim to have "immediately investigated this complaint" but that's not trueI had to escalate with my realtor and the sellers' relocation company to finally hear back from themWhen I asked them to get in touch with a manager they didn't reply.Regards,
*** ***?

The inspection report confirms that the inspector, MrM***, inspected the windows as he commented that some had defective locksThere is no question that the windows were? thoroughly inspected and had there been any evidence of broken seals, MrM*** would have noted it on the report.The inspection report reads:“The windows are visually inspected and operated when they are accessibleScreens and storm windows are included if they are installed at the time of the inspectionThe window locks at most of the windows are difficult to operateHave the locks repaired or replaced to allow ease of operationThis should be a warranty item for the seller.”The inspector followed the company’s protocol of directing *** *** to the claims department where her claim was thoroughly reviewed and examined and a timely response was delivered to her.There is no conflict between what the inspector advised *** *** and the company’s position