May 6, Revdex.com ,Jefferson StNE Ste A Albuquerque, NM We have received the complaint ID [redacted] We have tried numerous times to get in touch with this person and have failed every time We have emailed her twice at the email address listed and called twiceLeft messages both times on the answering machineShe indicated she contacted us timesNone of my staff know of a phone call from herOur office is closed on Sundays and that is one of the dates listed in the complaint that she talked to usWe do not know what roof this complaint referencesWe have not done an inspection at the address listed on her check or on your letterWe are holding her check until this is resolvedInsurance companies inspect properties differently than we inspect and for different itemsAn inspection is subjective and can be interpreted differentlyWe will need to see the insurance inspection to make a proper determinationyou have any questions, please feel free to call me at [redacted] Sincerely, [redacted] *** Manager
May 6, Revdex.com ,Jefferson StNE Ste A Albuquerque, NM We have received the complaint ID [redacted] We have tried numerous times to get in touch with this person and have failed every time We have emailed her twice at the email address listed and called twiceLeft messages both times on the answering machineShe indicated she contacted us timesNone of my staff know of a phone call from herOur office is closed on Sundays and that is one of the dates listed in the complaint that she talked to usWe do not know what roof this complaint referencesWe have not done an inspection at the address listed on her check or on your letterWe are holding her check until this is resolvedInsurance companies inspect properties differently than we inspect and for different itemsAn inspection is subjective and can be interpreted differentlyWe will need to see the insurance inspection to make a proper determinationyou have any questions, please feel free to call me at [redacted] Sincerely, [redacted] *** Manager