The vehicle was brought to us and was not running on Jan17th We told Mr [redacted] everything that was needed on the RO and he wanted to just do the minimum to get it running He told us that he had taken the vehicle to or places before bringing it to us We had the vehicle completed 21st JanMr [redacted] did not pick the vehicle up until March 25th (we did not charge storage fees) The vehicle was never brought back into the shop for review of work that we had completed I never spoke to Mr [redacted] directly, on the phone or e-mail
It is a misconception that inquires effect credit scoresThey do not if done within a period of timehttp://www.experian.com/blogs/ask-experian/multiple-inquiries-when-shopping-...⇄ https://www.transunion.com/article/credit-score-myths Larry S*General ManagerHatfield Hyundai614-465-
We completely understand your experience here at Hatfield Subaru I am extremely apologetic to you and your family that you had such a bad experience It is not our intent to create such a process for our guestsWe know that treating our guests with the respect they deserve is in our best interest I am sure that you can understand that are times a dealership must protect it's investments and minimize their exposure but as I stated before I am sorry that you and your wife went thru that.Your absolutely correct, I would love to compensate you for your time and energy coming to the store and leaving without what you came for If you provide me with your address I will send a $check to you and your family to use as you please.You should know NO Credit was ran and therefore will not have any inquires on your bureau.Sincerely,Freddy T***
A credit monitoring service might not figure credit inquires exactly the same as the credit agenciesThey also might be referring to all your inquiresIf you visit Equifax and Transunion (these are the credit agencies lenders use for car loans) it explains how credit inquires pulled at once are treated as one inquiryI do apologize for the confusionTo the best of my knowledge we have no way to remove an inquiryYou do however have the right to request them to be removedIf you visit Equifax and Transunion's websites you can dispute the inquiry
I spoke to the customer yesterday after she send me an emailI called and made the customers payment on her trato avoid any late charges or penalty'sThe check for the payoff is in routeHer new loan is finalizedI apologized for the delay and told her to work with me directly
Customer said car drove fine before they hit the deerAfter the accident is when the car started acting upIt is there insurance company responsibility to put the car back to the order it was in before the accidentIn addition they purchased the car AS-ISI'd be happy to discuss with them if
they'd like
if that was the case, then how come my monitoring service shows a reduction in my score due to inquiries? I don't believe this and I would like the business to contact the Credit Agencies and remove those inquiriesHowever they need to accomplish thatI specifically stated I did not want them to do that! Why is the customer wishes not considered in the sake of a dollar!
I don't show where the customer ever paid for us to look at this issue. Could you have the customer call me at ###-###-####.Thank youLarry S[redacted]GM
It is a misconception that inquires effect credit scores. They do not if done within a period of time. http://www.experian.com/blogs/ask-experian/multiple-inquiries-when-shoppi...⇄ S[redacted]General...
The vehicle was brought to us and was not running on Jan. 17th 2016 We told Mr. [redacted] everything that was needed on the RO and he wanted to just do the minimum to get it running He told us that he had taken the vehicle to 4 or 5 places before bringing it to us We had the vehicle completed 21st...
Jan. 2016 Mr. [redacted] did not pick the vehicle up until March 25th 2016 (we did not charge storage fees) The vehicle was never brought back into the shop for review of work that we had completed I never spoke to Mr. [redacted] directly, on the phone or e-mail
Good Morning,I agree the tax difference from 7.5% to 7.25% is $47.11. Using an amortization calculator Mr. [redacted] would pay $4.03 in interest on $47.11 assuming he made every payment and nothing extra. We owe Mr. [redacted] a total of $51.14This check is being processed. Sorry for any inconvenience....
Mr. & Mrs. [redacted],Thank you for reaching out and letting us know of your issue. As you know Hatfield Subaru is not the engineers of the vehicle and will reach out to Subaru Manufacturer in effort to get this issue resolved for you. I understand that the General Manager has...
already reached out to you and is working on a solution.Thank you for your continued support and patients.Hatfield Subaru
A credit monitoring service might not figure credit inquires exactly the same as the credit agencies. They also might be referring to all your inquires. If you visit Equifax and Transunion (these are the credit agencies lenders use for car loans) it explains how credit inquires pulled at once are treated as one inquiry. I do apologize for the confusion. To the best of my knowledge we have no way to remove an inquiry. You do however have the right to request them to be removed. If you visit Equifax and Transunion's websites you can dispute the inquiry.
I spoke to the customer yesterday after she send me an email. I called and made the customers payment on her trade-in to avoid any late charges or penalty's. The check for the payoff is in route. Her new loan is finalized. I apologized for the delay and told her to work with me directly.
We completely understand your experience here at Hatfield Subaru. I am extremely apologetic to you and your family that you had such a bad experience. It is not our intent to create such a process for our guests. We know that treating our guests with the respect they deserve is in...
our best interest. I am sure that you can understand that are times a dealership must protect it's investments and minimize their exposure but as I stated before I am sorry that you and your wife went thru that.Your absolutely correct, I would love to compensate you for your time and energy coming to the store and leaving without what you came for. If you provide me with your address I will send a $250 check to you and your family to use as you please.You should know NO Credit was ran and therefore will not have any inquires on your bureau.Sincerely,Freddy T[redacted]
The vehicle was brought to us and was not running on Jan17th We told Mr [redacted] everything that was needed on the RO and he wanted to just do the minimum to get it running He told us that he had taken the vehicle to or places before bringing it to us We had the vehicle completed 21st JanMr [redacted] did not pick the vehicle up until March 25th (we did not charge storage fees) The vehicle was never brought back into the shop for review of work that we had completed I never spoke to Mr [redacted] directly, on the phone or e-mail
It is a misconception that inquires effect credit scoresThey do not if done within a period of timehttp://www.experian.com/blogs/ask-experian/multiple-inquiries-when-shopping-...⇄ https://www.transunion.com/article/credit-score-myths Larry S
*General ManagerHatfield Hyundai614-465-
We completely understand your experience here at Hatfield Subaru I am extremely apologetic to you and your family that you had such a bad experience It is not our intent to create such a process for our guestsWe know that treating our guests with the respect they deserve is in our best interest I am sure that you can understand that are times a dealership must protect it's investments and minimize their exposure but as I stated before I am sorry that you and your wife went thru that.Your absolutely correct, I would love to compensate you for your time and energy coming to the store and leaving without what you came for If you provide me with your address I will send a $check to you and your family to use as you please.You should know NO Credit was ran and therefore will not have any inquires on your bureau.Sincerely,Freddy T***
A credit monitoring service might not figure credit inquires exactly the same as the credit agenciesThey also might be referring to all your inquiresIf you visit Equifax and Transunion (these are the credit agencies lenders use for car loans) it explains how credit inquires pulled at once are treated as one inquiryI do apologize for the confusionTo the best of my knowledge we have no way to remove an inquiryYou do however have the right to request them to be removedIf you visit Equifax and Transunion's websites you can dispute the inquiry
I spoke to the customer yesterday after she send me an emailI called and made the customers payment on her trato avoid any late charges or penalty'sThe check for the payoff is in routeHer new loan is finalizedI apologized for the delay and told her to work with me directly
Customer said car drove fine before they hit the deerAfter the accident is when the car started acting upIt is there insurance company responsibility to put the car back to the order it was in before the accidentIn addition they purchased the car AS-ISI'd be happy to discuss with them if
they'd like
if that was the case, then how come my monitoring service shows a reduction in my score due to inquiries? I don't believe this and I would like the business to contact the Credit Agencies and remove those inquiriesHowever they need to accomplish thatI specifically stated I did not want them to do that! Why is the customer wishes not considered in the sake of a dollar!
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I don't show where the customer ever paid for us to look at this issue. Could you have the customer call me at ###-###-####.Thank youLarry S[redacted]GM
It is a misconception that inquires effect credit scores. They do not if done within a period of time. http://www.experian.com/blogs/ask-experian/multiple-inquiries-when-shoppi...⇄ S[redacted]General...
ManagerHatfield Hyundai614-465-4502
The vehicle was brought to us and was not running on Jan. 17th 2016 We told Mr. [redacted] everything that was needed on the RO and he wanted to just do the minimum to get it running He told us that he had taken the vehicle to 4 or 5 places before bringing it to us We had the vehicle completed 21st...
Jan. 2016 Mr. [redacted] did not pick the vehicle up until March 25th 2016 (we did not charge storage fees) The vehicle was never brought back into the shop for review of work that we had completed I never spoke to Mr. [redacted] directly, on the phone or e-mail
Good Morning,I agree the tax difference from 7.5% to 7.25% is $47.11. Using an amortization calculator Mr. [redacted] would pay $4.03 in interest on $47.11 assuming he made every payment and nothing extra. We owe Mr. [redacted] a total of $51.14This check is being processed. Sorry for any inconvenience....
Thank youLarry S[redacted]General Manager
Mr. & Mrs. [redacted],Thank you for reaching out and letting us know of your issue. As you know Hatfield Subaru is not the engineers of the vehicle and will reach out to Subaru Manufacturer in effort to get this issue resolved for you. I understand that the General Manager has...
already reached out to you and is working on a solution.Thank you for your continued support and patients.Hatfield Subaru
A credit monitoring service might not figure credit inquires exactly the same as the credit agencies. They also might be referring to all your inquires. If you visit Equifax and Transunion (these are the credit agencies lenders use for car loans) it explains how credit inquires pulled at once are treated as one inquiry. I do apologize for the confusion. To the best of my knowledge we have no way to remove an inquiry. You do however have the right to request them to be removed. If you visit Equifax and Transunion's websites you can dispute the inquiry.
I spoke to the customer yesterday after she send me an email. I called and made the customers payment on her trade-in to avoid any late charges or penalty's. The check for the payoff is in route. Her new loan is finalized. I apologized for the delay and told her to work with me directly.
We completely understand your experience here at Hatfield Subaru. I am extremely apologetic to you and your family that you had such a bad experience. It is not our intent to create such a process for our guests. We know that treating our guests with the respect they deserve is in...
our best interest. I am sure that you can understand that are times a dealership must protect it's investments and minimize their exposure but as I stated before I am sorry that you and your wife went thru that.Your absolutely correct, I would love to compensate you for your time and energy coming to the store and leaving without what you came for. If you provide me with your address I will send a $250 check to you and your family to use as you please.You should know NO Credit was ran and therefore will not have any inquires on your bureau.Sincerely,Freddy T[redacted]