Hamilton Services

I've received a letter concerning ID ***After learning incorrect
addition of sales taxon gratuity, I've immediately contacted the company that installed the POS system in my restaurantUpon looking into a issue, it was corrected immediately where sales tax will onlybe charged to sales transaction, but not on gratuityAs to issue with gratuity being chargedto party of 2(two people), it is our restaurant's policy that 15% gratuity be charged to all Bar-B-Que table dining regardless of number of partiesThe policy was established due toextreme amount of work and effort our wait staffs have to perform on every Bar-B-Que tablesas the customers who had dined at our Bar-B-que tables in our restaurant will agree, hopefully. It is also stated in the Bar-B-Que portion of the menu that 15% of gratuity will be added to the bill on all Bar-B-Que table diningBut certainly, the customers have the option of declining the gratuitypaymentIf our gratuity policy have offended some customers, please accept my sincere apology.I would also like to thank the customer who pointed out the incorrect sales tax addition on gratuity, so that it can be correctedI would hope this explanation was helpful to resolve this matterThank you. Joseph ***, owner of Mama's Restaurant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Two points: first, the server could not answer my question regarding the restaurant's unlawful practice of taxing the gratuity, nor did they offer to remove the gratuity charge or additional tax. Secondly, this practice warrants an IRS audit to determine when the restaurant began overcharging its costumers and what amount the restaurant fraudulently took from patrons. If the restaurant paid the additional tax to the IRS then the IRS benefitted from the mistake. If not, then the restaurant has been benefitting. 
Additionally, the restaurant has not offered to refund the overcharge to me or any unsuspecting customers.  This alone is grounds for a rejection of their response. 
Regards,
[redacted]