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Hammer Contractors Reviews (2)

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I am rejecting this response because:First, Hammer's responses contain many claims that are absolutely untrueTwo most critical ones are:1a)We did not approve any design of the fireplace -- THERE WAS NO DESIGN for the fireplaceWHERE IS THE DESIGN FOR THE FIREPLACE?!1b)We did not accept the design for garage conversion as compensation/settlement for Hammer breaking the contract-- This is clearly stated in my first email (the very first paragraph) to Greg after they broke the contractWhy would we take a worthless design and let Hammer walk away with our $1200, half of which was meant for construction?Second and more importantly, Hammer has once again avoided addressing my core complaints, based on which we are requesting the refund: 2a)When a business takes a deposit for a service (in our case, $towards construction, which is clearly stated in the contract) and later decides that for whatever reason they can not provide that service, they ought to refund that depositIt's as simple as thatOtherwise, there will be absolutely no protection for us consumers -- Hammer can just simply claim that they don't like us/they are not in the mood and walk away with our money??? Note that there is no way for us to know the real reason why Hammer decided they did not want to work with usThey claim it's because we complained (which is total b.s.), or perhaps they came across another project that happened to be more profitable and decided to just drop usThere is no way for us to know, and in no way should we pay for their decision. 2b)When a business takes a payment for a service (I'm talking about the fireplace design, which is again clearly stated in the contract and should have a market value of no less than $300) and failed to provide that service, they ought to refund the moneyIt is as simple as that.I believe that both of my requests are very clear, straightforward and reasonable, yet Hammer has so far completely avoided addressing either one of themGreg ends every one of his emails with a claim that he's open to reasonable resolution yet he's provided zero actual, meaningful response, which has been extremely frustrating.
Regards,
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On the evening of Monday, October 31, I sat with both Homeowners (husband and wife) to review their garage renovation design and costs, including a fixed scope and estimate for gas insert conversion of existing fireplace. During the course of the meeting, the client approved of the design options...

presented with the discussion on the garage and fireplace. Once we began to discuss the construction costs, the remainder of our meeting together largely was made up of their complaints on our pricing. Please note that they are a repeat customer and we had completed a kitchen remodel with each other within the last 12 months. They also complained about our field staff and about the co-owner of our company, who had been their project manager on a previous remodeling project. All of the while, they continued to ask for further discounts that I offered solutions and concessions, but I could not meet their final request considering the costs of the proposed work. The meeting ended with the Homeowners stating that they needed to think about if they would proceed or not with the construction proposal. I said that this was fine and we concluded the meeting.Upon further consideration of the Homeowners’ multiple negative comments on our staff, co-owner, and pricing, I strongly felt that there was evidence of much distrust and dissatisfaction with our company from the viewpoint of the Homeowners. Regardless if this was simply a negotiating tactic or not, it created a lot of concern for me and my company. I promptly called the husband the next day explaining my sentiment that because of the evidence of trust issues, it would not be wise for us to get into a construction project together that could only cause more issues for both parties. He agreed. I also offered to send him the design plans we had produced to date at no additional charge, even though their agreement requires them to be paid for as an additional cost to acquire ownership. I believed that this would be a gesture of goodwill to allow the Homeowners to quickly pass the project to another team, since they had told me they had been having conversations with other contractors. The husband agreed and thanked me for the offer, and I told him that I would send him the PDF design plans via email right away. We ended the conversation very pleasantly, with both wishing the other the best in their upcoming endeavors.Within a couple of hours from that phone call on November 1, I emailed the Homeowners the PDF plans per my discussion and agreement with the husband.At the end of the business day, I received an email from the wife asking for a full reimbursement of all design fees paid ($ 1,200) and that they would seek legal action against our company if a mutual agreement could not be reached.In the email she listed multiple points, that I promptly responded to within an hour, citing information from our contract, conversations, and meeting. A few hours later, the wife sent another email going back over the same points. She did not agree with the information I provided in my response.I responded later the morning of November 2, with a short email requesting a phone conversation to review the facts to come to a reasonable and considerate resolution for all. I asked for both Homeowners to call me at my cell phone. Later that same day, the wife responded denying my request for a phone call and only wanted to hear my decision on the $ 1,200 (full) reimbursement.Seeing that the wife did not want to speak with me or schedule a time to discuss, I sent a response email asking if I could speak to her husband, who had originally signed the proposal, since it was obvious she did not want to have a conversation with me. She responded stating that my request was insulting and asked for my decision on the $ 1,200 (full) reimbursement by that evening at 7:00 pm.I responded when I got back to my computer that evening at 8:32 pm (11/2/16), that the request for a full reimbursement could not be approved as it was contrary to the services rendered and the design agreement that they had approved. I listed my concerns as to why I did not feel that doing business together would be in either party’s best interest. In my email I offered the following:Even though I do not fully understand your opinion expressed over the past few emails, I am open to addressing your valid complaints to close the issue.Kindly provide me a concise list of the items, per our planning and design agreement, that were not performed. If they were included as part of our agreement, I will provide them, completing the design agreement in full.Before any list or response was provided by the Homeowner, after they repeatedly refused to have a phone conversation with me, the wife left a very negative review on our Yelp profile, stating all of the same inaccurate and false accusations from her email. In addition, she filed this complaint to the Revdex.com. I did receive an email later on the evening of November 3 that read as follows:Greg,Here is a concise list of the items, per our planning and design agreement, that were not performed:1. the value of construction in the amount of $600.2. the value of the design of fireplace in the amount of no less than $300.Please note that we cannot accept any of your service or products as the form of compensation, as we cannot ensure the quality at this stage.Thank you.The contract and emails mentioned above are all attached in their entirety. In review: Per my phone conversation with the husband the next day after the design presentation meeting on the night of October 31, the client accepted the closing of our business relationship with me providing them the design plans at no additional charge. Because all services were provided according to the design agreement, and the Homeowner has accepted the design plans and currently has them, we cannot provide a reimbursement for the services that have already been fully rendered.The Homeowners handling of the situation clearly reflects the concerns that I brought forth to the husband (on the phone) as warning signs that we would not have a good business experience if we continued to work together.  In less than 48 hours from my phone conversation with the husband, the Homeowners had already refused to talk again on the phone and left a very negative review to defame and hurt the name of our business in the community.Despite the comments made both in person and online about our company by the Homeowners, I hold no ill-will or offense towards them. I continue to be 100% open to discussing a fair solution that matches our original agreement and subsequent conversations.Thank you.

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Address: 5335 Wisconsin Ave NW Suite #640, Washington, District of Columbia, United States, 20015

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