Hampden County Physician Associates

Mistakenly sent in 2 payments where no balance was remaining. Want a refund of payments back to meSent 2 payments to old office through my online bank. I did not have a balance due to this office. When I realized my mistake, I called to get a refund. I was told since I did not do this through their online portal, she could not refund me. I was told this office is in bankruptcy and number or office handling this does not return other people's questions/money owed. I was told by my bank to contact Revdex.com to help retrieve money that is not owed to them and needs to be applied to another medical bill I have due. I don't understand why I cannot have my money refunded if it is not owed or because the manner it was paid.Desired SettlementI simply want a refund of my [redacted] in which I paid to them in error in [redacted] and [redacted] of 2015. I do not have a balance for which this money can be applied to and was told this money is just sitting there. I would like to have this money back so I am able to apply it to the real medical bill I should have sent it to through my online banking.

I have repeatedly called 2 different phone numbers on the billing statements from this medical office. No one ever answers the phone and no one ever returns my call. They are now threatening with the matter being turned over to a collection agency but I believe a supplemental insurance company should pay the bill.Product_Or_Service: medical serviceAccount_Number: XXXXXXXXXXXXXXXXDesired SettlementWould like someone from this company's billing department to return my call. They are simply ignoring me!Business Response I have reviewed the patient's account - it actually looks like the patient is [redacted] mother, [redacted]. She received three bills for a $24.01 balance. [redacted] paid, but both left that balance out to the patient's deductible ([redacted] only paid the amount put out to coinsurance). She did end up in [redacted], and paid the balance of $24.01. It is curious that the ticket with the Revdex.com was opened on 4/24/14, and she paid the balance on 4/25/14. However, I asked all of our Customer Service Reps to review their notes and check all voicemails. There are not two phone numbers on our statements so that is a little curious; it looks like at one point there was an open balance in [redacted] but a bill hasn't gone out with them since 4/19/11. The HCPA Billing Office line has been disconnected, and per our records she only left one voicemail on our line and it is noted in[redacted]. The balance was [redacted]'s responsibility and as it stands now it is paid in full.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I left more than 1 voice mail but even so, why did they not return that call? I called many times over a period months waiting for 20-30 minutes for a customer service rep to answer but they never did. They wasted hours of my time. Why do they not answer the phone...ever. It took the Revdex.com to finally get a response from them. Final Business Response I cannot explain the reasoning for why there was no call back, all I can do is apologize for that. I have spoken to the representative who took the voicemail to try to get to the bottom of this. During the time this happened, we were in the midst of changing our billing process and it sounds like that played a part in this, as well as a possible problem with our phone lines. After ten minutes on hold, calls are supposed to go directly to our voicemail system so that we don't waste anyone's time. I assure you that if for any reason you had to call back now, you would have a very different and much more pleasant experience. Again, I really am sorry for the frustration and confusion on your end; what you experienced is in no way what we intend our patients to go through.

Hampden County Physicians Associates will not call me back regarding a bill. I was called by a debt collector regarding a bill at Hampden County Physicians Associates. I am not aware of a large amount of money that I owe them. I have left them numerous messages to call me back regard this account and they will not call me back. My frustration increases with the thought that someone has stolen my identity and is attempting to make me pay for a debt that is not mine. My attempts to get this rectified or even verified has been unsuccessful. Their lack of effort has taken a lot of my time from me and caused me distress. If this is them trying to collect for a bill they think I owe, the only thing I can think of was an urgent care visit that needed a referral from the other side of the practice to pay. Which they told me years ago was handled on their side. This company has no customer service and the fact that they will not even call me back if very frustrating. I need to know if I am a fraud victim or if there is a billing issue. But I do not need to be contacted by a collection company.Desired SettlementI need this handled...1. Let me know if there is a bill that is owed, how much and what services were provided.2. If I was sold to a collection agency, they need to cancel that immediately.3. If I was not sold to a collection agency, they need to find out what system was breached and how my information was stolen.4. If there is a bill and the payment is being held up because a referral letter from my primary care physician, since they employed my primary care physician, they need to right the letter to the insurance company and handle the bill.5. They need to make this right one way or another.This is wasting my time and they have not lifted one finger to even pick up a phone... Absolutely unacceptable!!!Business Response I spoke with Mr. [redacted] today and everything has been settled. My apologize to Mr. [redacted] for not recieve a reply back from his latest phone call.This matter has been taken care of. Mr [redacted] will be getting a statement in the mail with in the next week or two.

Doctors & nurses are great at this practice, however we have had several billing errors the past 6 months with this practice and they do not call backAccount numberXXXXXXXXXXXXXXXXRepresentative -[redacted]8/9/13 billing error overcharged ...asked for a copy of our bill when I went for allergy shots. My husband investigated and discovered they owe us money. I called and spoke to [redacted] who found the error as well, but the woman who works on that area had left...[redacted] said she would call Monday or Tuesday. I asked her to call Monday since we wanted this fixed immediately and she agreed. It is now Thursday and have not received a response.3/26/13 billing error...overcharged5/9/2013 Billing error...sent over copy of our HSA to prove that we paid for services...Called several times during a week and nobody would call back...called Doctors office and spoke to [redacted] about what to do since [redacted] wasn't calling me back (had mentioned my husband wanted to contact Revdex.com about their billing practices)Desired SettlementTo correct billing service and refund us they amount they owe us.Normally if I received a bill from doctors I would just pay it without thinking twice...since my husband pays close attention to our bills he has noticed the errors. I do wonder how many people have been overcharged and have not noticed it.Business Response The customer has had two phone returned to her today. After going through her visits, charges and payments for the year 2012 and 2013the customer does owe the company the Dollar amount on her statement. We can and will supply every charge and payment on paper for 2012 and 2013. Customer was fine with both phone calls today and had no problem with the results. The phone call back to the customer should have been taken care of, but at the time was not. Our apologies for this and made no excuse as to why the call was not made. Again I apologized. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We are happy the representative is working with us to solve the billing issue. The representative faxed us every charge and payment they have on record. We have reviewed the paperwork and believe there are errors. We have faxed the representative the errors we found in the billing system. From reviewing the charges we believe we have zero balance and we disagree we owe the dollar amount on our statement.Final Business Response The customer and our company have come to agreement that we are at a zero balance. We have worked this out and both parties are all set.