Hampden County Physicians Associates

On 1/14/14 my wife and I paid a bill to Hampden county physicians for [redacted] over the phone with our ATM card. which cleared our account.The amount was pulled on 1/14/14. On 1/22/14 I received another bill from a collections agency stating I owed Hampden county physicians. On 1/28/14 I called the collection agency and explained that the bill had been paid,they told me I should call Hampden county physicians and find out what was going on. I called Hampden county physicians and spoke to a [redacted], on 1/28/14 on or about 11:45 am. She was rude,and not user friendly. she told my wife and I that the bill had never been paid. and that we would have to provide her with a receipt. We explained that we paid electronically,so we went on the computer and pulled it up, we told her exactly when it had been withdrawn from our account. She stated there was no record of that transaction,and we still owed it. and she hung up on me. Thank you for your timeAccount_Number: [redacted]-XXXXXXXXXXDesired SettlementI would like this matter cleared up and removed from my credit rating. I would like this to be kept on file.Business Response Hi. We [redacted] are the new billing company for Hampden County Physicians. I would like to note that everyone at HCPA's old billing office was told on 1/15/14 that they were all losing their jobs as we were taking over their billing effective 2/1/14. No one at the old billing office was supposed to be taking patient phone calls so I'm not sure how Mr. and Mrs. [redacted] ended up speaking to [redacted] but the note she has in our system speaks a very different story than Mr. [redacted]'s. I have copied and pasted her note below (with the subject of the note "Irate Patient) "Rec'd tc from pt asking if we received their payment for [redacted] We have nothing posted and no notes in the acct payment was taken by one of us. kThey said they called and made pmt over the phone. I explained we never billed them for [redacted] our statements were both [redacted] told them maybe it was from Radiology and Imaging . Wife was screaming and threatening to sue us for fraudulent billing. I asked her to have the bank call me and I would be happy to work with them as she said it did go through their bank. Husband finally got back on the phne and ended up hanging up on me." My response is going to be very similar to [redacted] I am not showing this patient, or his wife, ever got a bill for [redacted] and I am not able to find record of the payment in my system. Whenever patients call to make a payment over the phone we always note the encounter, and there is no note stating the patient called to pay. If he would like to discuss this further, one of our Customer Service Representatives would be happy to help. Our number is XXX-XXX-XXXX. His open balance with HCPA is [redacted] and as it stands, he still owes it. I would also like to note that our Collection Agency, [redacted] does not report to the credit bureaus so this is not impacting his credit.Thank you.