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Hampshire Labs, Inc

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Reviews Hampshire Labs, Inc

Hampshire Labs, Inc Reviews (9)

Initial Business Response /* (1000, 5, 2015/07/16) */
Mr*** did receive a refund for the product he returnedWe issued a refund check to him on 6/16/and on 7/7/he called in and requested the additional $cash for trying the productWe mailed that refund to him on 7/8/We do
not offer a refund for the customer mailing the product back to usWe actually pay for the shipping to the customer and do not pay for the return shipping if the customer does not like the productWe do however offer an additional $cash back on top of the price the customer paid for the product if they are not satisfied which in turn they can use to assist in paying for the return of the product
Initial Consumer Rebuttal /* (3000, 7, 2015/07/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am years old and am not going to get involved in a long dispute over $If they are not going to honor a statement that they would pay $towards my postage, it just shows just how much they want to satisfy their customersLike their products pretty lousey!
Final Business Response /* (4000, 9, 2015/07/21) */
Mr*** only returned one productIt was the OsteoEzWe refunded him for that product because he returned it within the day guaranteeHe has ordered another product from us back in twice which if he had called about returning it at the time he was returning the OsteoEz he was probably told he was past the day guaranteeWe have our guarantee printed on our invoice, in the mailing we send out and on the order form the customer uses to place their ordersAt the time of his OsteoEz returns there was not note requesting the additional $but when he called about the extra $we mailed it out the same dayWe record all of our calls and in reviewing his calls to us there is no call stating we would refund his shipping and our mailings do not indicate we refund shippingI am happy to let him listen to all of our recordings of his calls if he would likeThe extra $was sent as he requested and he was refunded for the product he returned

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 5, 2015/10/22) */
Mr. [redacted] spoke with one of our reps and stated he had mailed a check to us for a product we carry. We could not find a record of this order or payment so asked him to provide proof of the cashed check so we could issue a refund or send the...

product. Because all of our orders are entered by our customer service mistakes can be made and one wrong key stroke could have sent the package to the wrong customer. We ask for proof of the cashed check so we can verify the amount and to make sure it wasn't just lost in the mail. He had agreed to send in proof of the cashed check but as of today we have not yet receive it. Once documentation is provided we will gladly issue a refund if we did in fact cash the check.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I entered the information provided by my bank as "proof" when I filed this complaint. The bank told me it was an electronic transfer and they do not have a copy of the cleared check. Attached is the form they gave me with the information I already provided you in the above complaint. Also attached is my bank statement that shows the amount was withdrawn by Hampshire Labs on 9/10/15. Please explain to me why you have no proof that you did an electronic transfer, which means you should still have a copy of the check, and got my money??
Final Business Response /* (4000, 9, 2015/10/23) */
I apologize I did not see the copy of the bank statement attached. I have submitted a refund to our accounting department and a refund check will be issued immediately. We apologize for our error in our order entry process

Initial Business Response /* (1000, 5, 2015/10/22) */
We received an order for Antiiva with a check in the amount of $89.95. This order was shipped on 10/15/15 via fed ex tracking [redacted]. All check orders are held for two weeks before the order ships to make sure the check clears. ...

This order has shipped and the tracking is provided.
Initial Consumer Rebuttal /* (2000, 7, 2015/10/23) */
Hampshire Labs did finally send the ordered products to me 2 days ago. Thank you for your help.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.It appears that they will also refund the $79.95 for the Diet Detox, despite the fact I did not send them the empty bottles.  Do you advise I send them the empty bottles or does their response indicate they will process the refund immediately?Thank you for your prompt action on this matter and for their prompt attention to my complaint.Sincerely, [redacted]

I am sorry to hear you are not happy.  I show a refund for Vicanna $79.90 issued 11/28/2016 to the credit card ending -[redacted], the $10.00 cash was sent out the same day via mail.  As for the guarantee on the Diet Detox I do not show anything returned.  I will issue a refund to the...

accountant, but please allow about a week for this to process back to the cc ending -[redacted] IN THE AMOUNT OF $79.95.  If we can further assist you please call ###-###-#### Ext [redacted] Amanda  Thanks, Amanda Customer Service Manager

After reviewing the information received,  I show we issued a refund check for a total of $89.95 for the Antiiva 8/2/2016.   I did try to call customer to inform him of this refund, there was no answer and I left a voicemail with my contact information.  If we could be of...

further assistance please call ###-###-####.  Thank You,Amanda

Final Consumer Response /* (2000, 5, 2015/09/28) */
Thank you for informing me about my request that you investigate Hampshire Labs. Yesterday I finally received my order from the company. Consequently, I request that Revdex.com take no further action regarding the company. I appreciate your interest in...

my problem.

RE: [redacted] Product Refund We received the customer’s returned product (ProxAll) in the mail on April 11, 2016. On April 12, 2016 a refund of $99.90 was submitted to the customer’s credit card of purchase.  As of April 19, 2016, the customer has been contacted and advised that the...

refund has been processed. Attached is the transaction reflecting the credit processed on April 12, 2016. Sincerely,Customer Service Department

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