Hampshire Labs

After reviewing the information received, I show we issued a refund check for a total of $for the Antiiva 8/2/ I did try to call customer to inform him of this refund, there was no answer and I left a voicemail with my contact information If we could be of further assistance please call ###-###-#### Thank You,Amanda

RE: [redacted] Product Refund We received the customer’s returned product (ProxAll) in the mail on April 11, On April 12, a refund of $was submitted to the customer’s credit card of purchase As of April 19, 2016, the customer has been contacted and advised that the refund has been processedAttached is the transaction reflecting the credit processed on April 12, Sincerely,Customer Service Department

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ We received an order for Antiiva with a check in the amount of $This order was shipped on 10/15/via fed ex tracking [redacted] All check orders are held for two weeks before the order ships to make sure the check clears This order has shipped and the tracking is provided Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/23) */ Hampshire Labs did finally send the ordered products to me days agoThank you for your help

Initial Business Response / [redacted] (1000, 5, 2015/10/22) */ Mr [redacted] spoke with one of our reps and stated he had mailed a check to us for a product we carryWe could not find a record of this order or payment so asked him to provide proof of the cashed check so we could issue a refund or send the productBecause all of our orders are entered by our customer service mistakes can be made and one wrong key stroke could have sent the package to the wrong customerWe ask for proof of the cashed check so we can verify the amount and to make sure it wasn't just lost in the mailHe had agreed to send in proof of the cashed check but as of today we have not yet receive itOnce documentation is provided we will gladly issue a refund if we did in fact cash the check Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I entered the information provided by my bank as "proof" when I filed this complaintThe bank told me it was an electronic transfer and they do not have a copy of the cleared checkAttached is the form they gave me with the information I already provided you in the above complaintAlso attached is my bank statement that shows the amount was withdrawn by Hampshire Labs on 9/10/Please explain to me why you have no proof that you did an electronic transfer, which means you should still have a copy of the check, and got my money?? Final Business Response / [redacted] (4000, 9, 2015/10/23) */ I apologize I did not see the copy of the bank statement attachedI have submitted a refund to our accounting department and a refund check will be issued immediatelyWe apologize for our error in our order entry process

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.It appears that they will also refund the $79.95 for the Diet Detox, despite the fact I did not send them the empty bottles. Do you advise I send them the empty bottles or does their response indicate they will process the refund immediately?Thank you for your prompt action on this matter and for their prompt attention to my complaint.Sincerely, [redacted] ***