Hampster Industries

Yes the customer was shipped on 12- the bat was returned because of a bad shipping addressThe customer was emailed but did (see below)Here is the original tracking.TRACKING See entry below for 12/[redacted] Shipment Progress· What's This? Location Date Local Time Activity 01/22/12:P.MPackage delivered by local post office 01/13/2:P.MThe post office was unable to deliver the [redacted] SurePost® package as addressedPlease contact the sender for assistance01/12/10:A.MThe post office attempted delivery of your [redacted] SurePost® package, but the receiving business was closed01/12/7:A.MReceived by the local post office 12/19/11:A.MThe post office was unable to deliver the [redacted] SurePost® package as addressedPlease contact the sender for assistance12/18/6:P.MReceived by the local post office 12/18/9:A.MPackage transferred to post office Peachtree City, GA, United States 12/18/2:A.MDestination Scan 12/18/12:A.MArrival Scan Atlanta, GA, United States 12/18/12:A.MDeparture Scan Atlanta, GA, United States 12/17/2:P.MArrival Scan Palatine, IL, United States 12/16/10:P.MDeparture Scan 12/16/8:P.MOrigin Scan United States 12/16/5:P.MOrder Processed: Ready for UPSAdditional InformationPostal Service Tracking ID: [redacted] Reference Number(s):ORDER# [redacted] Shipment Category:PackageShipped/Billed On:12/16/2015Weight:lbsEMAILS TO THE CUSTOMER our Hampster Industries order # [redacted] 1/29/2:pm [redacted] ***, Your bat was shipped on 12/via [redacted] SurePost [redacted] tracking number [redacted] Package was returned to us as undeliverable due to missing apartment numberPlease provide a complete address so we can reship your batThank you for your businessHampster Industries Copyright (c) Hampster IndustriesAll Rights ReservedYour Hampster Industries order # [redacted] 3/25/7:am [redacted] ***, PLEASE send us your proper address so we can ship your batWe have emailed you for your address on 1-21-Your bat was shipped in 12--and was returned to us because of an improper addressPlease give me your address and we will give you your bat! Thank you for your businessHampster Industries Copyright (c) Hampster Industriesnot respond until this weekThe bat wILL reshias soon as we received his proper addressWE STILL DO NOT HAVE A GOOD ADDRESS FROM THE CUSTOMER, WE HAVE REQUESTED IT SEVERAL TIMES emails sent to the customer

Initial Business Response / [redacted] (1000, 5, 2015/02/12) */ We have a day money back policyIt is stated on the web siteWe do not show any emails from the customer before 2-We stated in the email received on 2-that we would be happy to exchange the bat for any bat of equal valueCustomer states she purchased bats from someone else, we are the only company to sell this batI am not sure why the customer did not return the bat when the wrong bat was shipped? We do make mistakes but we are happy to fix those mistakes

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX XXXX Contact Email: [redacted] @aol.com Dear Customer Service Please be advised that my grandson received his bat last Saturday (June 20) Thank you, *** [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dear Customer Service Please be advised that my grandson received his bat last Saturday (June 20) Thank you, [redacted] PS Also see below complaint filed June with the Illinois Revdex.com Case #XXXXXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.I jumped the gun on filing this complaint because I was very frustrated when I received the damaged product However, the company did immediately send a replacement once I touched base with them The replacement looks great They definitely corrected any error on their part and I should not have been so quick to file a compaint
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is
satisfactory to me.I jumped the gun on filing this complaint because I was very frustrated when I received the damaged product However, the company did immediately send a replacement once I touched base with them The replacement looks great They definitely corrected any error on their part and I should not have been so quick to file a compaint
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2014/12/11) */
She signed for the bats on 12-
Shipping Company: USPS
Tracking Number: ***
She has the bats and did a chargeback I am out the money not her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The replacement was already sent, the customer told me we did a great jobI don't get it? *** ups second day

The football he ordered has not arrived , we have upgraded the customer to another football He will contact to confirm UPS TRACKING NUMBER *** I talked to the customer today and made this arrangement Thanks***

The replacement was already sent, the customer told me we did a great jobI don't get it? *** ups second day

The football he ordered has not arrived , we have upgraded the customer to another football He will contact to confirm UPS TRACKING NUMBER *** I talked to the customer today and made this arrangement Thanks***

I am very sorry there was a problem with the shipmentI have refunded your shipping charge.***

I am very sorry there was a problem with the shipment. I have refunded your shipping charge.[redacted]

Initial Business Response /* (1000, 5, 2015/02/12) */
We have a 30 day money back policy. It is stated on the web site. We do not show any emails from the customer before 2-9. We stated in the email received on 2-9 that we would be happy to exchange the bat for any bat of equal value. Customer...

states she purchased 3 bats from someone else, we are the only company to sell this bat. I am not sure why the customer did not return the bat when the wrong bat was shipped? We do make mistakes but we are happy to fix those mistakes.

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX XXXX
Contact Email: [redacted]@aol.com
Dear Customer Service

Please be advised that my grandson received his bat last Saturday (June 20).

Thank you,

[redacted]...

[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dear Customer Service
Please be advised that my grandson received his bat last Saturday (June 20).
Thank you,
[redacted]
PS
Also see below complaint filed June 17 with the Illinois Revdex.com Case #XXXXXXXX.

Yes the customer was shipped on 12-16   the bat was returned because of a bad shipping address. The customer was emailed but did (see below)Here is the original tracking.TRACKING See entry below for 12/19[redacted] Shipment...

Progress·         What's This? Location Date Local Time Activity 01/22/2016 12:30 P.M. Package delivered by local post office 01/13/2016 2:33 P.M. The post office was unable to deliver the [redacted] SurePost® package as addressed. Please contact the sender for assistance. 01/12/2016 10:50 A.M. The post office attempted delivery of your [redacted] SurePost® package, but the receiving business was closed. 01/12/2016 7:00 A.M. Received by the local post office 12/19/2015 11:09 A.M. The post office was unable to deliver the [redacted] SurePost® package as addressed. Please contact the sender for assistance. 12/18/2015 6:00 P.M. Received by the local post office 12/18/2015 9:56 A.M. Package transferred to post office Peachtree City, GA, United States 12/18/2015 2:50 A.M. Destination Scan 12/18/2015 12:53 A.M. Arrival Scan Atlanta, GA, United States 12/18/2015 12:08 A.M. Departure Scan Atlanta, GA, United States 12/17/2015 2:15 P.M. Arrival Scan Palatine, IL, United States 12/16/2015 10:47 P.M. Departure Scan 12/16/2015 8:43 P.M. Origin Scan United States 12/16/2015 5:48 P.M. Order Processed: Ready for UPSAdditional InformationPostal Service Tracking ID:[redacted]Reference Number(s):ORDER# [redacted]Shipment Category:PackageShipped/Billed On:12/16/2015Weight:3.00 lbsEMAILS TO THE CUSTOMER our Hampster Industries order # [redacted] 1/29/2016 2:45 pm [redacted], Your bat was shipped on 12/16 via [redacted] SurePost. [redacted] tracking number [redacted]. Package was returned to us as undeliverable due to missing apartment number. Please provide a complete address so we can reship your bat. Thank you for your business. Hampster Industries Copyright (c) 2016 Hampster Industries. All Rights Reserved. Your Hampster Industries order # [redacted] 3/25/2016 7:29 am [redacted], PLEASE send us your proper address so we can ship your bat. We have emailed you for your address on 1-21-14. Your bat was shipped in 12-16 -15 and was returned to us because of an improper address. Please give me your address and we will give you your bat! Thank you for your business. Hampster Industries Copyright (c) 2016 Hampster Industries. not respond until this week. The bat wILL reshias soon as we received his proper address. WE STILL DO NOT HAVE A GOOD ADDRESS FROM THE CUSTOMER, WE HAVE REQUESTED IT SEVERAL TIMES     emails sent to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]