Dear Revdex.com,The cleaner that [redacted] was provided under the NWP- [redacted] Pool Contract is not covered by the "Totally Hayward" Extended Warranty.This is the reference in the NWP- [redacted] Contract? regarding? the equipment? warranty."Note: All Equipment will be Hayward, allowing for a “Totally Hayward” extended warranty."This is from the Hayward website regarding the Totally Hayward Warranty."..when you purchase the Totally Hayward System, you receive total warranty coverage designed to be the best in its classPurchase three or more Hayward products for your pad, (including a Hayward pump and filter and one of our qualifying [redacted] heaters, cleaners, chlorinators or controls) and your Hayward equipment is backed by the Totally Hayward Extended Warranty for worry-free pool enjoyment"The? Robotic Cleaner provided to [redacted] is not a "qualified" cleaner.? ? ? The pump, heater, lights and controller NWP provided to [redacted] are covered by the Totally Hayward Extended Warranty [redacted] can contact Hayward directly or review their website.This is an equipment warranty issue between [redacted] and Hayward Products.? NWP takes strong exception to this action by [redacted] as any Revdex.com complaint, valid or not, ? has a detrimental affect our reputation.? ? We told [redacted] twice we were sorry, but the cleaner only had a one year warranty.? ? [redacted] ? filed this complaint without investigating the terms of the warranty as noted above with Hayward
Complaint: [redacted] I am rejecting this response because:As indicated by New Wave pools we are tracking on thisWe did meet with plastering company representative and the main crack as well as the other significant cracks were reviewedDiscussing the situation with the representative several potential resolutions were discussedOne involved an underwater repair for which it was unclear how the result would appear but it sounded like the cracks would not be stapled nor be invisible once completedAnother approach included tiling over the Cracks which sounded very undesirableThe other option discussed was to resurface the poolThe latter option sounded like the best way to go since the finish has never been what it should have been and should allow for examination of the gunite and any repairs there if neededResolving this complaint will require a successful and complete repair which insures the structure is soundIt continues to be the case we are expecting a repair but it is not clear yet if it will satisfactorily resolve the situation nor when work will commence Regards, [redacted] ***
We are sorry Mr [redacted] filed this complaint NWP has been communicated with Mr [redacted] for the past month regarding this issue We have offered a meeting with him as recent as last week.New Wave Pools provided additional height to Mr [redacted] 's existing stone retaining wall and footer as directed by Mr [redacted] and his landscape Contractor This was part of our overall Project scope of work.Concern was expressed about potential settling of the existing retaining wall footer following the heavy rain that occurred recently Its unclear if the issue is related to year rainfall issuesExcavation at the base of the footer by others for septic piping work.orExisting footer requires additional support for added wall height.The portion of rock retaining wall installed by NWP in perfectly intakeThe lower existing part of the retaining wall has small grout crack lines, but does not show and displacement of the rocks Mr [redacted] states the existing footer (not installed by New Wave Pools) has settled on one end It uncertain is this is the case and what caused the settlingNew Wave Pools has expressed a willingness to resolve this matter with Mr [redacted] We shared that the cost for providing support for the existing footer was not including in the Project's scope of work and therefore would be an added cost whether is was part of the Project, or after the Project was completed
New Wave Pools has been executing work and communicating with the [redacted] s via email the past week with our progress and plans for addressing the items in question In spite of this communication, we are also engaging in a open debate over everything we do and say at this point We respect the [redacted] s concerns and frustrations, but don't see any benefit to continue a debate using the Revdex.com as a open discussion forum.New Wave Pools has completed the noted outlets The fitting is being installed today and water is being delivered tomorrow to top off the pool.New Wave Pool appreciates the [redacted] s business and apologize for the inconvenience and frustrations they have experienced The deck topping payment and the final payment that was due at staneed to be paid tomorrow so we can move into the warranty phase of the Project New Wave Pools never said we would not complete any work for the [redacted] s We simply could not meet their expectation of timeliness in closing up the few remaining issues We also stand behind all of our work Again ...we apologize for any inconvenience We hope the [redacted] s have been enjoying their pool since plaster was completed a month ago and continue to enjoy it for years to come
We are sorry Mr [redacted] filed this complaint. NWP has been communicated with Mr [redacted] for the past month regarding this issue. We have offered a meeting with him as recent as last week.New Wave Pools provided additional height to Mr [redacted] 's existing stone retaining wall and footer as directed by Mr [redacted] and his landscape Contractor. This was part of our overall Project scope of work.Concern was expressed about potential settling of the existing retaining wall footer following the heavy rain that occurred recently. Its unclear if the issue is related to year rainfall issuesExcavation at the base of the footer by others for septic piping work.or3. Existing footer requires additional support for added wall height.The portion of rock retaining wall installed by NWP in perfectly intakeThe lower existing part of the retaining wall has small grout crack lines, but does not show and displacement of the rocks. Mr [redacted] states the existing footer (not installed by New Wave Pools) has settled on one end. It uncertain is this is the case and what caused the settling. New Wave Pools has expressed a willingness to resolve this matter with Mr [redacted] . We shared that the cost for providing support for the existing footer was not including in the Project's scope of work and therefore would be an added cost whether is was part of the Project, or after the Project was completed.
As committed, New Wave Pools plaster team met with Mr [redacted] yesterday and are developing a plan to address Mr***'s concerns NWP intends on making sure any required work is completed to Mr***'s satisfaction
Dear Revdex.com,The cleaner that [redacted] was provided under the NWP- [redacted] Pool Contract is not covered by the "Totally Hayward" Extended Warranty.This is the reference in the NWP- [redacted] Contract? regarding? the equipment? warranty."Note: All Equipment will be Hayward, allowing for a “Totally Hayward” extended warranty."This is from the Hayward website regarding the Totally Hayward Warranty."..when you purchase the Totally Hayward System, you receive total warranty coverage designed to be the best in its classPurchase three or more Hayward products for your pad, (including a Hayward pump and filter and one of our qualifying [redacted] heaters, cleaners, chlorinators or controls) and your Hayward equipment is backed by the Totally Hayward Extended Warranty for worry-free pool enjoyment"The? Robotic Cleaner provided to [redacted] is not a "qualified" cleaner.? ? ? The pump, heater, lights and controller NWP provided to [redacted] are covered by the Totally Hayward Extended Warranty [redacted] can contact Hayward directly or review their website.This is an equipment warranty issue between [redacted] and Hayward Products.? NWP takes strong exception to this action by [redacted] as any Revdex.com complaint, valid or not, ? has a detrimental affect our reputation.? ? We told [redacted] twice we were sorry, but the cleaner only had a one year warranty.? ? [redacted] ? filed this complaint without investigating the terms of the warranty as noted above with Hayward
Complaint: [redacted] I am rejecting this response because:As indicated by New Wave pools we are tracking on thisWe did meet with plastering company representative and the main crack as well as the other significant cracks were reviewedDiscussing the situation with the representative several potential resolutions were discussedOne involved an underwater repair for which it was unclear how the result would appear but it sounded like the cracks would not be stapled nor be invisible once completedAnother approach included tiling over the Cracks which sounded very undesirableThe other option discussed was to resurface the poolThe latter option sounded like the best way to go since the finish has never been what it should have been and should allow for examination of the gunite and any repairs there if neededResolving this complaint will require a successful and complete repair which insures the structure is soundIt continues to be the case we are expecting a repair but it is not clear yet if it will satisfactorily resolve the situation nor when work will commence Regards, [redacted] ***
We are sorry Mr [redacted] filed this complaint NWP has been communicated with Mr [redacted] for the past month regarding this issue We have offered a meeting with him as recent as last week.New Wave Pools provided additional height to Mr [redacted] 's existing stone retaining wall and footer as directed by Mr [redacted] and his landscape Contractor This was part of our overall Project scope of work.Concern was expressed about potential settling of the existing retaining wall footer following the heavy rain that occurred recently Its unclear if the issue is related to year rainfall issuesExcavation at the base of the footer by others for septic piping work.orExisting footer requires additional support for added wall height.The portion of rock retaining wall installed by NWP in perfectly intakeThe lower existing part of the retaining wall has small grout crack lines, but does not show and displacement of the rocks Mr [redacted] states the existing footer (not installed by New Wave Pools) has settled on one end It uncertain is this is the case and what caused the settlingNew Wave Pools has expressed a willingness to resolve this matter with Mr [redacted] We shared that the cost for providing support for the existing footer was not including in the Project's scope of work and therefore would be an added cost whether is was part of the Project, or after the Project was completed
New Wave Pools has been executing work and communicating with the [redacted] s via email the past week with our progress and plans for addressing the items in question In spite of this communication, we are also engaging in a open debate over everything we do and say at this point We respect the [redacted] s concerns and frustrations, but don't see any benefit to continue a debate using the Revdex.com as a open discussion forum.New Wave Pools has completed the noted outlets The fitting is being installed today and water is being delivered tomorrow to top off the pool.New Wave Pool appreciates the [redacted] s business and apologize for the inconvenience and frustrations they have experienced The deck topping payment and the final payment that was due at staneed to be paid tomorrow so we can move into the warranty phase of the Project New Wave Pools never said we would not complete any work for the [redacted] s We simply could not meet their expectation of timeliness in closing up the few remaining issues We also stand behind all of our work Again ...we apologize for any inconvenience We hope the [redacted] s have been enjoying their pool since plaster was completed a month ago and continue to enjoy it for years to come
We are sorry Mr [redacted] filed this complaint. NWP has been communicated with Mr [redacted] for the past month regarding this issue. We have offered a meeting with him as recent as last week.New Wave Pools provided additional height to Mr [redacted] 's existing stone retaining wall and footer as directed by Mr [redacted] and his landscape Contractor. This was part of our overall Project scope of work.Concern was expressed about potential settling of the existing retaining wall footer following the heavy rain that occurred recently. Its unclear if the issue is related to year rainfall issuesExcavation at the base of the footer by others for septic piping work.or3. Existing footer requires additional support for added wall height.The portion of rock retaining wall installed by NWP in perfectly intakeThe lower existing part of the retaining wall has small grout crack lines, but does not show and displacement of the rocks. Mr [redacted] states the existing footer (not installed by New Wave Pools) has settled on one end. It uncertain is this is the case and what caused the settling. New Wave Pools has expressed a willingness to resolve this matter with Mr [redacted] . We shared that the cost for providing support for the existing footer was not including in the Project's scope of work and therefore would be an added cost whether is was part of the Project, or after the Project was completed.
As committed, New Wave Pools plaster team met with Mr [redacted] yesterday and are developing a plan to address Mr***'s concerns NWP intends on making sure any required work is completed to Mr***'s satisfaction