Hampton Homecare

Revdex.com: I Have Reviewed The Response Made By The Business In Reference To Complaint Id# [Redacted] , And Have Determined That My Complaint Has Not Been Resolved Becausethe Only Service Provided Was Delivery Of The [Redacted] Machine And Accessoriesno Service Was Providedthe "Rental Fee" Should Applied As Rent-To-Buyadditional Rental Fee Should Be Included With Purchase Priceno Additional Services Were Providedi Did Not Want To Continue Paying "Rental Fees" That Would Eventually Be In Access Of The Unit Cost In Order For The Revdex.com To Appropriately Process Your Response, You Must Answer The Question Above Sincerely, [Redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: All though mostly accurate, I did return both of their calls and never heard back The respondent also omitted that I had called them times the previous week without receiving a call back, never asking me for a new prescription from the doctorThe first call asked for new supplies to be sent; the 2nd asked again and the 3rd asked what the status wasThere was total lack of communication from them and the for a customer service company, this is disgraceful As far as I am concerned there was too little action, too late The representative would not have her job very long, if employed by myself I spent almost years in the customer service business and the woman I worked with needs a new vocation, just not customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hampton Homecare has not deposited my check as of yet for resolution of issue
Sincerely,
*** ***

Customer has incorrectly stated that the *** Unit was the only service providedWe also provided heated humidifier,mask, headgear,tubing, cushions and filtersThe only subsequent fees were for the additional months of rental for the *** unitThe patient received a brand new unit from usHe
failed to meet the compliance requirements of his insurance companyThat necessitated us to either pick up his machine or provide him with a private pay optionWe offered the customer a discounted rate of $to purchase the *** unitWe were selling this particular *** at the time for $It still had a significant market value for us as a rental unit, especially with the low hour usageThe customer sent us a check for $because he deducted the amount he already paid towards his insurance deductibleHowever, what he failed to take into account was the additional accessories and supplies he receivedIn addition, a large portion of our bus iness is renting medical equipment so we cannot allow individuals to rent equipment and then arbitrarily subtract that amount from a subsequent purchaseThe market value of equipment must be taken into accountWe still need the additional amount of $to complete the sale.We would refund the customer's partial payment if he decides return the unit to us within the next thirty days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becausethe only service provided was delivery of the *** machine and accessoriesNo service was providedThe "rental fee" should applied as rent-to-buyAdditional rental fee should be included with purchase priceNo additional services were providedI did not want to continue paying "rental fees" that would eventually be in access of the unit cost.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Check #*** in the amount of $was located and deposited

We appreciate the opportunity to respond to *** *** complaintHis order was delivered in its entirety on 7/**/After we received this complaint, we contacted *** *** who confirmed receipt of his orderHe also stated that he contacted Revdex.com to attempt to retract his complaintAs ***
*** states, we received a valid Rx on or about 7/**/We cannot ship out any orders until we receive a proper prescriptionIt takes 2-business days after we receive the Rx to verify insurance eligibility and process the orderWe show that we did try several times to contact the patient to no avail*** *** himself acknowledges that we tried twice but was not available to take the calls at the timeWe attempted to speak with him on 7/** and on 7/**His order was shipped on Monday 7/**, which he received the next dayI do agree it would have been better if we were able to personally speak with *** ***, rather than communic ating via voicemail, and have addressed this with our customer service representative

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

All though mostly accurate, I did return both of their calls and never heard back.  The respondent also omitted that I had called them 3 times the previous week without receiving a call back, never asking me for a new prescription from the doctor. The first call asked for new supplies to be sent; the 2nd asked again and the 3rd asked what the status was. There was total lack of communication from them and the for a customer service company, this is disgraceful.  As far as I am concerned there was too little action, too late.  The representative would not have her job very long, if employed by myself.  I spent almost 40 years in the customer service business and the woman I worked with needs a new vocation, just not customer service.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] [redacted]