Hampton Inn and Suites Lake Placid

Revdex.com spoke to Anna at the business and the following was relayed: We have attempted to reach out to the customerAs we are a destination resort we do have a strict day cancellation policyHowever, we did inform the customer that if they could provide documentation that there was indeed an emergency we would be able to issue a refundThe customer has not contacted us since or provided any documentationIf the customer can provide, we will have management review the request

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have attached a draft of the police report, as they said any documentation would be sufficient
Regards,
*** ***

Revdex.com spoke to Anna at the business and the following was relayed: We have attempted to reach out to the customer. As we are a destination resort we do have a strict 3 day cancellation policy. However, we did inform the customer that if they could provide documentation that there was indeed an...

emergency we would be able to issue a refund. The customer has not contacted us since or provided any documentation. If the customer can provide, we will have management review the request.