Hampton Inn - Sheridan

[redacted] As hard as it may be to believe regarding most Americans, I have been without computer access for the last two weeks Therefore I did not receive your notice that my dispute has been closed until todayThis closing of my complaint should NOT have taken place I still have a dispute with the motel in question They have not been honest regarding what they have told you.I have in hand a letter sent the Hampton Sheridan (WY) by me June 21, 2014.I have in hand a letter sent to Hampton Inns, [redacted] ***, Carrollton, TX on July of this year, as well.I sent Hampton Inns an e-mail on 7/17/14.NO ONE has responded to any of my complaints from either place (By the way, we registered complaints at the front desk of the motel, verbally, before we left the motel.)Again, this complaint is NOT closed Hampton should honor their 100% satisfaction guarantee!!! They shamefully will not even bother to respond.Thank you for your help I hope to hear from you soon

from: [redacted] and [redacted] < [redacted] @juno.com>to: [email protected]: Sun, Nov 30, at 3:PMsubject: Re: You have a New Message from Revdex.com Regarding Complaint # [redacted] Dear Revdex.com, Thank you for your help Please forward our thanks to the motel, as well We appreciate their honoring their 100% guarantee[redacted] "And we know that all things work together for good to them that love God, to them who are the called according to His purpose." -Romans 8:28______________________________

*** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** ***We have not heard from you regarding our dispute for almost a month Is there any feedback from the company? Would it help if you contact the company headquarters? We DO have copies of the letters we sent to both the motel and to the company headquarters.Thank you for your help We hope to hear from you soon.*** *** ***@juno.com"And we know that all things work together for good to them that love God, to them who are the called according to His purpose." -Romans 8:

We have refunded the customer the full amount and are hoping that this will resolve the issue
Sincerely,
Hampton Inn Sheridan

To Whom it May Concern;This letter is in reference to a complaint by a guest named *** ***. According to Hampton Inn records we have nothing showing this guest had an unsatisfactory stay. Our policy is 100% guarantee but if it is not brought to the general manager's attention than it is difficult to follow through with that policy. We do our best meeting all guests needs and pride ourselves in going above and beyond for everyone. Again, if we are not aware of the situation at time of incident than we have a difficult time fixing the issues. I apologize for any inconvenience and hope to serve you better in the near future but would like to know what we can do to make things up to the guest. We are willing to compromise and give a guest a 50% discount if that sounds fair we would love to do that. Thank you for your patience and time and hope to hear from you soon.Sincerely,*** ***Assistant ManagerHampton Inn Sheridan307-673-Sibley CircleSheridan Wyoming

Complaint: ***
I am rejecting this response because:
Regards,
*** ***
The response sent by *** *** is NOT true I was told the day we left the Hampton that Mr*** would contact me on that same day I never heard from
him
I sent Mr*** a letter He never responded
I e-mailed Hampton's corporate headquarters They never responded
I sent Hampton's corporate headquarters a letter They never responded
It is NOT true this motel was never notified we were VERY unsatisfied with our stay and become more and more unsatisfied as we have to chase down the motel workers who will NOT respond!!! We would appreciate being refunded as per Hampton's very own promise!!
Thank you, Revdex.com, for YOUR work and we hope this motel will honor its own promises without being untruthful about its customers!!

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

[redacted]
 As hard as it may be to believe regarding most Americans, I have been without computer access for the last two weeks.  Therefore I did not receive your notice that my dispute has been closed until today.
This closing of my complaint should NOT have taken place.  I still have a dispute with the motel in question.  They have not been honest regarding what they have told you.I have in hand a letter sent the Hampton Sheridan (WY) by me June 21, 2014.I have in hand a letter sent to Hampton Inns, [redacted], Carrollton, TX 75006 on July 29 of this year, as well.I sent Hampton Inns an e-mail on 7/17/14.NO ONE has responded to any of my complaints from either place.  (By the way, we registered complaints at the front desk of the motel, verbally, before we left the motel.)Again, this complaint is NOT closed.  Hampton should honor their 100% satisfaction guarantee!!!  They shamefully will not even bother to respond.Thank you for your help.  I hope to hear from you soon.

Complaint: [redacted]I am rejecting this response because:
 As hard as it may be to believe regarding most Americans, I have been without computer access for the last two weeks.  Therefore I did not receive your notice that my dispute has been closed until today.
This closing of my complaint should NOT have taken place.  I still have a dispute with the motel in question.  They have not been honest regarding what they have told you.I have in hand a letter sent the Hampton Sheridan (WY) by me June 21, 2014.I have in hand a letter sent to Hampton Inns, [redacted], Carrollton, TX 75006 on July 29 of this year, as well.I sent Hampton Inns an e-mail on 7/17/14.NO ONE has responded to any of my complaints from either place.  (By the way, we registered complaints at the front desk of the motel, verbally, before we left the motel.)Again, this complaint is NOT closed.  Hampton should honor their 100% satisfaction guarantee!!!  They shamefully will not even bother to respond.Thank you for your help.  I hope to hear from you soon.
Regards,[redacted]

Hampton Inn [redacted] General Manager 980 Sibley Circle Sheridan, WY. 82801 Fax To• Fax: Date:Phone: Pages.:0 Urgent For Review 0 Please Comment 0 Please Reply 0 Please Recycle*Comments.* 9/18/2014 To Whom it May Concern; This letter is in reference to a complaint by a guest named [redacted]. According to Hampton Inn records we have nothing showing this guest had an unsatisfactory stay. Our policy Is 100% guarantee but if it is not brought to the General Managers attention than it is difficult to follow through with that policy. We do our best meeting all guests needs and pride ourselves in going above and beyond for everyone. Again, if we are not aware of the situation at time of incident than we have a difficult time fixing the issues. I apologize for any inconvenience and hope to serve you better in the near future. Sincerely, [redacted] Assistant Manager Hampton Inn Sheridan [redacted]

from: [redacted] and [redacted] <[redacted]@juno.com>to: [email protected]: Sun, Nov 30, 2014 at 3:44 PMsubject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]
 Dear Revdex.com,
Thank you for your help.  Please forward our thanks to the motel, as well.  We appreciate their honoring their 100% guarantee.[redacted]"And we know that all things work together for good to them that love God, to them who are the called according to His purpose."  -Romans 8:28______________________________