Hampton Research and Development

Hampton R&D claims that the product has not been damaged in shipping, and that I am actually usingThat is incorrectThe shipping company has processed a shipping damage claim under ***Shipment # [redacted] / Freightquote.com BOL # [redacted] I would gladly return the unusable radiatorI have told [redacted] and Hampton R&D repeatedly that the only reason I have not done so yet, is the high cost of about $for the return shipmentAttached are pictures to show how large the item is, and why it is so expensive to ship the unit backYou can also see the damage clearlyI even did a pressure test on the unit to see if it might be salvageable (it isn't)For the shipping company my photo documentation was sufficient to resolve the insurance claimThey did not require any additional documentationThe insurance claim was resolved with Hampton R&D since their business relationship was with himI don't know the details of their settlementMy only recourse is to recover the damages from Hampton R&DTo confirm my side of the story Revdex.com could reach out to the shipping contractor [redacted] and [redacted] ( [redacted] )Both will be able to confirm that this is a simple case of shipping damage(Re Shipment # [redacted] / BOL # [redacted] ).Maybe [redacted] has a way to re-open the dispute case, but I have not found a way to do it on their website.If you have other suggestions please let me knowRegards, [redacted]

The same customer filed a complaint with [redacted] , and was asked to return the unit more than once; he refused.the customer kept the unit, used the unit and asked for his moneyWe have supporting document from [redacted] .This customers is a swindler.It cost us more than $in legal fee to clear our name with [redacted] .For your information, we do not deal or sell in Virginia to any customers.So, therefore if Revdex.com is trying to force us to pay for any fee to clear out name we shall take legal action Al of our sale is through [redacted] since 1993.Why don't you ask the customer how he paid for the unit?And why [redacted] rejected his complaint?

Please view copy of the communication with [redacted] & the customers The customers lied and said that he returned the unit, which he did not & gave a bogus shipping company & no tracking number to [redacted] This case was closed & settled by [redacted] I do not care what the Revdex.com have or want to be involved in this dispute in order to make a buck We do not care for Revdex.com action, nor we deal with Revdex.com If there is any wrong information about our company listed on Revdex.com records, our attorney is capable of taking legal action to protect our good name & reputation Revdex.com either keep honest reports or do not keep any reports at allWe are well aware of our rights Once again this customers is a swindler & a liar Do not contact us again Feel free to take any legal action to settle this issue in court of law, if the customer wants to go that route Have no desire to deal with Revdex.com or that swindler Do not contact us aging regarding this customer

None of eth above,The customer has the chance to return the unit for full refund within days, he did notWe do not sell or deal in used products.This customer tried to swindle us *** *** by indicating that he shipped he unit, he did not.*** released your funds after we contacted our attorney.Once again, This customer is a swindler and he can go to court if he thinks he has any rights.Revdex.com, once again to do contact us with claims from this swindlerDid you ask this customer how log did he have the unit? How long did he used the unit to warm up his house during winter.Now he wants to return the unit after the season is over!What a bunch of BS from the Revdex.com, and this swindler

I am attaching 3 emails:1. From [redacted], Director Claims & Loss Prevention to me, March 15th, 20162. From [redacted], Compliance Services to me, March 16th, 20163. From [redacted]'s automated claim submission system to me Nov 4th, 2015The e-mails show that a) I have filed a damage claim on the day the damaged item arrived at my houseb) the shipper has accepted the claim based on my documentationc) the shipper has settled the claim with Hampton R&DHampton R&D's story about me using the radiator and wanting to return it after the heating season is a complete fantasy. It doesn't even make sense, because this kind of radiator gets mounted to the wall and plumbed into my closed loop hot water system. That would be a lot of work for very little benefit. Hampton R&D is simply not living up to their responsibility for shipping damage.Please recommend further steps (inside or outside Revdex.com) that I can take to resolve this. 
Regards,
[redacted]

The same customer filed a complaint with [redacted], and was asked to return the unit more than once; he refused.the customer kept the unit, used the unit and asked for his money. We have supporting document from [redacted].This customers is a swindler.It cost us more than $650.00 in legal fee to clear our...

name with [redacted].For your information, we do not deal or sell in Virginia to any customers.So, therefore if Revdex.com is trying to force us to pay for any fee to clear out name we shall take legal action Al of our sale is through [redacted] since 1993.Why don't you ask the customer how he paid for the unit?And why [redacted] rejected his complaint?

Hampton R&D claims that the product has not been damaged in shipping, and that I am actually using. That is incorrect. The shipping company has processed a shipping damage claim under [redacted]Shipment # [redacted] / Freightquote.com BOL # [redacted]I would gladly return the unusable radiator. I have told [redacted] and Hampton R&D repeatedly that the only reason I have not done so yet, is the high cost of about $275 for the return shipment. Attached are 2 pictures to show how large the item is, and why it is so expensive to ship the unit back. You can also see the damage clearly. I even did a pressure test on the unit to see if it might be salvageable (it isn't). For the shipping company my photo documentation was sufficient to resolve the insurance claim. They did not require any additional documentation. The insurance claim was resolved with Hampton R&D since their business relationship was with him. I don't know the details of their settlement. My only recourse is to recover the damages from Hampton R&D. To confirm my side of the story Revdex.com could reach out to the shipping contractor [redacted] and [redacted] ( [redacted]). Both will be able to confirm that this is a simple case of shipping damage. (Re Shipment # [redacted] / BOL # [redacted]).Maybe [redacted] has a way to re-open the dispute case, but I have not found a way to do it on their website.If you have other suggestions please let me know. Regards,[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Here's what I can propose toward a compromise with Hampton R&D:option 1: I return the unusable radiator. I will arrange packaging on a palette and truck freight. I can pay for the freight changes, but only if I can be reasonably sure that Hampton will refund me later. This will increase Hampton's liability from $650 to about $925. I'm open for suggestions on how to do this transaction. Maybe we can use FOB terms "FOB Destination, freight collect". This way Hampton will pay the shipping charge when they receive the item. Also, I would need to know which destination address to use. Hampton's or the warehouse at the supplier's site.option 2:Instead of a cash refund I would accept a replacement unit. Hampton R&D could order the replacement radiator from their supplier and send it to me fully insured at no charge. This way Hampton earns another sales commission.Regards,
[redacted]

Please
view copy of the communication with [redacted] & the customers.
The customers lied and said that he returned the unit, which he did not &
gave a bogus shipping company & no tracking number to [redacted].
This case
was closed & settled by [redacted].
I do not
care what the Revdex.com have or want to be involved in this dispute in order to
make a buck.
We do not care for Revdex.com action, nor we deal with Revdex.com.
If
there is any wrong information about our company listed on Revdex.com
records, our attorney is capable of taking legal action to protect our good
name & reputation. 
Revdex.com either keep honest reports or do not keep any reports at all. We are well
aware of our rights
Once again this customers is a swindler & a liar.
Do not contact us again.
Feel free to take any legal action to settle this issue in court of law,
if the customer wants to go that route.
Have no desire to deal with Revdex.com or that swindler.
Do
not contact us aging regarding this customer.

As far I can tell the vendor has not made a good faith effort in resolving the case via [redacted]. I have always been willing to return the product. This has not happened because neither the vendor nor myself is willing to pay for the return shipping cost of ~$250. Return shipment seems unproductive since the value of the product is $375.The damaged unit has always been and still is available for inspection at my house in [redacted]. So far no adjuster has contacted me.It seems to me that the vendor has failed to properly insure the shipment, contrary to his assurances, and now he fails to take responsibility for a simple case of shipping damage.Regards,[redacted]

Review: On Oct-23 2015 I purchased a residential radiator from [redacted] Hampton R&D, [redacted] for $375.95 plus $274.70 shipping. The product arrived Nov-4 with significant and obvious damage. It is unusable. For over 4 months [redacted] has been attempting to resolve the matter through his shipping contractor. It appears that he has been unsuccessful, and it is time to refund the purchase price.

Previous attempts to resolve this have been e-mails, phone conversations, and [redacted] conflict resolution process.

I am asking for a refund of $650.65 from Hampton R&D.Desired Settlement: I am asking for a refund of $650.65 from Hampton R&D. This covers the cost of the goods and shipping.

Business

Response:

The same customer filed a complaint with [redacted], and was asked to return the unit more than once; he refused.the customer kept the unit, used the unit and asked for his money. We have supporting document from [redacted].This customers is a swindler.It cost us more than $650.00 in legal fee to clear our name with [redacted].For your information, we do not deal or sell in Virginia to any customers.So, therefore if Revdex.com is trying to force us to pay for any fee to clear out name we shall take legal action Al of our sale is through [redacted] since 1993.Why don't you ask the customer how he paid for the unit?And why [redacted] rejected his complaint?

Consumer

Response:

As far I can tell the vendor has not made a good faith effort in resolving the case via [redacted]. I have always been willing to return the product. This has not happened because neither the vendor nor myself is willing to pay for the return shipping cost of ~$250. Return shipment seems unproductive since the value of the product is $375.The damaged unit has always been and still is available for inspection at my house in [redacted]. So far no adjuster has contacted me.It seems to me that the vendor has failed to properly insure the shipment, contrary to his assurances, and now he fails to take responsibility for a simple case of shipping damage.Regards,[redacted]

Business

Response:

Please

view copy of the communication with [redacted] & the customers.

The customers lied and said that he returned the unit, which he did not &

gave a bogus shipping company & no tracking number to [redacted].

This case

was closed & settled by [redacted].

I do not

care what the Revdex.com have or want to be involved in this dispute in order to

make a buck.

We do not care for Revdex.com action, nor we deal with Revdex.com.

If

there is any wrong information about our company listed on Revdex.com

records, our attorney is capable of taking legal action to protect our good

name & reputation.

Revdex.com either keep honest reports or do not keep any reports at all. We are well

aware of our rights

Once again this customers is a swindler & a liar.

Do not contact us again.

Feel free to take any legal action to settle this issue in court of law,

if the customer wants to go that route.

Have no desire to deal with Revdex.com or that swindler.

Do

not contact us aging regarding this customer.

Consumer

Response:

Hampton R&D claims that the product has not been damaged in shipping, and that I am actually using. That is incorrect. The shipping company has processed a shipping damage claim under [redacted]Shipment # [redacted] / Freightquote.com BOL # [redacted]I would gladly return the unusable radiator. I have told [redacted] and Hampton R&D repeatedly that the only reason I have not done so yet, is the high cost of about $275 for the return shipment. Attached are 2 pictures to show how large the item is, and why it is so expensive to ship the unit back. You can also see the damage clearly. I even did a pressure test on the unit to see if it might be salvageable (it isn't). For the shipping company my photo documentation was sufficient to resolve the insurance claim. They did not require any additional documentation. The insurance claim was resolved with Hampton R&D since their business relationship was with him. I don't know the details of their settlement. My only recourse is to recover the damages from Hampton R&D. To confirm my side of the story Revdex.com could reach out to the shipping contractor [redacted] and [redacted] ( [redacted]). Both will be able to confirm that this is a simple case of shipping damage. (Re Shipment # [redacted] / BOL # [redacted]).Maybe [redacted] has a way to re-open the dispute case, but I have not found a way to do it on their website.If you have other suggestions please let me know. Regards,[redacted]

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Here's what I can propose toward a compromise with Hampton R&D:option 1: I return the unusable radiator. I will arrange packaging on a palette and truck freight. I can pay for the freight changes, but only if I can be reasonably sure that Hampton will refund me later. This will increase Hampton's liability from $650 to about $925. I'm open for suggestions on how to do this transaction. Maybe we can use FOB terms "FOB Destination, freight collect". This way Hampton will pay the shipping charge when they receive the item. Also, I would need to know which destination address to use. Hampton's or the warehouse at the supplier's site.option 2:Instead of a cash refund I would accept a replacement unit. Hampton R&D could order the replacement radiator from their supplier and send it to me fully insured at no charge. This way Hampton earns another sales commission.Regards,

Business

Response:

None of eth above,The customer has the chance to return the unit for full refund within 30 days, he did not. We do not sell or deal in used products.This customer tried to swindle us 7 [redacted] by indicating that he shipped he unit, he did not.[redacted] released your funds after we contacted our attorney.Once again, This customer is a swindler and he can go to court if he thinks he has any rights.Revdex.com, once again to do contact us with claims from this swindlerDid you ask this customer how log did he have the unit? How long did he used the unit to warm up his house during winter.Now he wants to return the unit after the season is over!What a bunch of BS from the Revdex.com, and this swindler.

Consumer

Response:

I am attaching 3 emails:1. From [redacted], Director Claims & Loss Prevention to me, March 15th, 20162. From [redacted], Compliance Services to me, March 16th, 20163. From [redacted]'s automated claim submission system to me Nov 4th, 2015The e-mails show that a) I have filed a damage claim on the day the damaged item arrived at my houseb) the shipper has accepted the claim based on my documentationc) the shipper has settled the claim with Hampton R&DHampton R&D's story about me using the radiator and wanting to return it after the heating season is a complete fantasy. It doesn't even make sense, because this kind of radiator gets mounted to the wall and plumbed into my closed loop hot water system. That would be a lot of work for very little benefit. Hampton R&D is simply not living up to their responsibility for shipping damage.Please recommend further steps (inside or outside Revdex.com) that I can take to resolve this.

Regards,