Hampton Roads Hypnosis

Complaint: ***
I am rejecting this response because:All American Diesel is not taking responsibility for less than average team they have working; the result of not having an able team that can easily diagnose a faulty electrical wiring harness cost our company ? a lot of moneyTo the tune of thousand when we include their costs, and our own cost to send a driver from Laredo to their facility.? Our electrical technician took just hours to find the electrical faultTo justify their shop's team taking multiple days, they're trying to twist this into a grand mystery of miles of electrical wiring that take days to find, when in reality it's not anything close to the truth.? We point to the fact that once we notified them of our intent to remove the truck from their facility; their attitude completely changed and suddenly "they new" what was wrong and were minutes away from fixing it but we refused; trying to place the blame on us, and still are with this refusalWe gave them the opportunity to diagnose the problem but their team wasn't up to par and couldn't find the faultDid they expect a trucking company which loses money with each hour that a truck is in the shop; continue to trust that they would figure this out, when all else pointed to the fact that either they completely lied about working on the truck constantly or they did but don't have certified electrical technicians.? We believe All American Diesel purposely left the truck in their shop for multiple days to over charge our company for unnecessary labor and parts.The 1,dollar ECM that was changed and the one they mention it needed was because of the faulty WIRING HARNESS, had they diagnosed the fault correctly, their system would have never have "identified" a faulty ECM, because the faulty part was the WIRING HARNESSThe ECM worked fine and had no prior issues.? The shop mentions they take pride in being honest, but repeatedly lied about having multiple electrical team members working on the truckThis problem doesn't take more than one technician to find and fix in less than hours.Fairness wasn't shown when they refused our original payment agreement of settling the bill with a Credit Card over the phoneHow can they ask a trucking company to have their driver with the Credit Card in handWe have plus drivers and aren't going to send out each and everyone of them with a Credit Card in handThis requirement by their owner *** is completely unacceptable and they have been the only company that has changed their policy on the spot for their convenience and to disrupt our decision of removing the truck from their shop.The fact that they originally wanted to charge us over thousand dollars with the truck still not working; brings us to the conclusion that they abused our trust in them and all they wanted in the end is turn a small electrical job into a multiple day job which resulted in an over inflated and outrageous bill.They don't see customers, they see a chance to take advantage of company's that are hundreds of miles away and can only "believe" what the shop is saying as truthful.? Once we got our truck back, we knew they didn't do anything close to what they were telling us over the phone.? We want them to take responsibility and acknowledge what happened in this situation; and address future situations differently from the approach they took with us.?
Regards,
*** ***