Hampton & Taylor Painting & Decorating Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The reason I don't except this is because they made it sound like they had to really work at getting me approved for a loan and the attachment that I added is my credit report and my score of and they're advertisement is not the whole reason I contacted you [redacted] and [redacted] lied to me about everything including the amount my Explorer was worth and trade in value was 2100-2500, selling value was 3700-They told me and Todd made up lies about my vehicle and then the professionalism [redacted] used Emailing me nasty emails from her work computerAlso needless to say Saturday after the Tuesday ordeal the advertisement on I was changed because they were caught in they're lies

We apologize for any miss communicationComplainant called and released information and showed intent verbally to consultant in efforts to maintain payment range going from Mitsubishi Outlander Sport to a Chevy Trailblazer We are happy to call lenders he was submitted to, and request removal of inquiryAll required compliancy guidelines were maintained for this contactSincerely, [redacted] General ManagerPrestige Auto CorporationDirect Line: 715-839-

Customer was satisfied as follow; - 1/3/at 4:10PM: Purchased used vehicle 3% below average market price including lifetime power train warranty (form as required by WI) and the remainder of bumper to bumper warranty as outlined in owner’s manual or found online at kia.com- 1/4/at 6:18PM: Phone message left by Sales Consultant for 24- hour (required) follow up call - 1/5/at 1:04PM: Inbound call- called in and was unhappy about not getting a full tank of gas with purchase key only with no Key fob and that the wiper blades are bad and need to be replacedwill let J [redacted] and M [redacted] knowshe wants a manager to call her back- 1/6/at 12:23PM: Phone message left by Sales Consultant-Left a message stating that we don't fill the tank on preowned vehicles, also that the vehicle comes with the keys providedLet her know that we will address the wiper blades and to give either me or J [redacted] a call- 1/6/at 5:06PM: Auto Email sent- DearT***,It has been my pleasure to assist you in purchasing yourKiaSoulIf there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible.Referrals from clients are not something that you can buy they are something that you earnI want you to be 100% confident in referring me to friends, family, neighbors and co-workers.Please don't hesitate to contact me with any questions.Always at your service,- 1/8/at 12:21PM: Email reply from customer- M [redacted] I got your phone message and here's the dealI brought my trade in vehicle in with an almost full tank of gas, So I feel you should have given me a vehicle with the same amount of GasI can't believe someone traded in a vehicle without a key fob but whateverIf I purchase a key fob will you at least program and cut it for free? I understand you are willing to replace wiper bladesI also have a large crack in the rear drivers side door that as far as I can remember wasn't there when I bought itIt appeared a day or so after I drove it home and I believe it was due to your company washing the vehicle and then the temperature dropped considerably causing the crackI would like it repaired alsoI enjoyed the actual buying process and how quickly you made it happenI didn't dicker with you over the price of the vehicle or the trade in valueAt this point, I am disappointed in the fact that you are refusing to put gas in a used vehicle just because it is a used vehicle and you can't treat a used vehicle like a new oneThat is ridiculous, I still spent money You are still making money on me and I am still a customer you might make more money on me next time I buy a vehicleYou treating me like my business and money doesn't matter as much as someone who buys a new car is discriminationI feel cheated that I and my business isn't as important as someone who buys newAlso if I could have afforded a new car I would have bought a new carMy friend was thinking of buying a car from you in the near future but after seeing what I'm going through he has been trying to decide where he will be going to buy a vehicleI have bought used and new cars from other dealers before and always left with either a full tank of Gas or a Gas CardI feel that you and your company arguing with me over $in gas is just stupidEspecially since I assume you want happy customers who would be return customersI will drop the request for a Gas card if you will fix the wiper blades, the crack in the door, and program and cut the flip out key and key fob for free.Let me know what you are willing to doIf we can't come to some kind of agreement then, I would like a meeting with the manager of Prestige KiaIf you can't make this happen, I will go right to the top.I await your responce with bated breathT [redacted] B [redacted] - 1/9/at 8:28AM: Email reply to customer- T***,We do not fill the fuel tank of pre-owned vehicles unless it is negotiated at the time of purchaseEven if the gas light was on we are then only putting in $maxWhat other dealerships are doing does not pertain to our policy hereThe keys that come with the vehicle are what we provideIf you want additional keys then that would be an out of pocket expense that you would have to coverAs for the crack that you mentioned, if it was not there at the time of purchase that's not something that we would coverWe have no way of tracking down how or what actually caused it after the vehicle left the dealershipWe will address the wiper bladesIf you should have any further questions you are more than welcome to contact my General Sales Manager, J [redacted] K***- 1/9/at 8:28AM: Outbound phone call by Sales Consultant- (got machine/ no message/ no notes)- 1/9/at 9:21AM: Email from customer-I was told at time of purchase that my kia was covered bumper to bumper and that if anything went wrong to bring it in and get it fixed no chargeSo now you are telling me that is not the truth and that the crack in the door is not covered, that is between the bumpers and to tell you the truth when I purchased the vehicle I could not see the whole car due to snow and ice on it so it could have been there and I didn't notice itI am very upset at this timeI asked if I purchased a key fob with flip out key if you would at least program and cut said keyI will pay for the key myself, just can't find anyone with the equipment to program and cut the keyPlease respond and include General Sales Manager, J [redacted] Kl***'s contact informationYou took advantage of me and scammed me and I will be talking to the Revdex.com about your sales practices and how you said bumper to bumper yet when I had problems you did not cover bumper to bumper.- 1/9/at 9:29AM: Email reply to customer-Yes you do have a bumper to bumper warrantyThat does not mean it covers things that are not defects of the carIf it is a defect then it would be coveredIf it is something they view as something outside of that then it is not a warranty issueIt would be no different if you were to get into an accidentThe warranty would not cover the cost of fixing the vehicleThe warranty is in place to cover the possibility of defects in the vehicleUp until this very point there has been nothing that we have done wrongMy suggestion is bring the vehicle by here so that the service department can assess the issuesIf it truly is a defect in the vehicle then it will be coveredIf it is something that is deemed to be caused outside of that then it won't be coveredThat would be a wear and tear thingSimilar to door dings and suchI assure you that nothing we have done has been a "scam" as you put itI have been very upfront with you every step of the wayGive our service department a call and we can assess things from there.- 1/9/at 9:49AM: Email from customer- I asked for your general Managers contact info I would like to express my concerns to him and you did not answer me about programming and cutting a key fob I would buy! So since you can't seem to answer me, I would appreciate the contact info asap - 1/9/at 10:44AM: Email reply to customer-Tracy,I have answered you about the key and fobThose are things you would cover the cost onI'm guessing that isn't the response you were looking forYou can call (715)833-and ask for J [redacted] K***- 1/9/at 12:53PM: Email from customer-I was looking for a direct answer, a yes or a no, would have sufficedI am getting very frustrated, Thanks for the information but I already looked up his email and emailed himYou never gave me a chance to counter offer or even ask for a tank of gasI appreciated the quickness but in hindsight, I feel you did this on purposeHence, my feelings of being scammedthese are just my feelingsBut I doubt I will recommend you or your dealership to anyone I knowThank you for your time.T*** - 1/9/17: Customer submits complaint to Revdex.com of Wiscosnin - 1/10/at 3:35PM: Email from customer (to General Manager)- Subject: Kia Soul, purchased used! Hello MrB***, I recently purchased a used Red Kia SoulM [redacted] W [redacted] was my salesmanI have to say it was a very quick transactionBut unfortunately, because of how quick it was I did not even get the chance to dicker over the price or ask for a tank of gas or negotiate in any wayI have asked M [redacted] to give me a tank of gas and to program a key fob and cut a key for me for freeAs there was no key fob for this vehicleI find it hard to believe in this day and age that a key fob was not available to meI have no problem paying for a key fob with flip out key but can find nowhere that will program or cut said keySo firstly I feel discriminated against because I didn't buy a new carSecond, I can't afford $to $for the programming and cutting of the keyI am so disappointed in your dealership, I doubt I will be backThe whole situation has left a bad taste in my mouthIf your willing to do something great, if not Oh well at least I got my sayThank you for taking the time to read my email.T [redacted] B*** - 1/12/at 9:41AM: Outbound call to customer from General Manager (recorded & notes added)* Apology for frustration in purchase from us Explained our market leading value in price, warranty and over all presentation Explained policy of not letting used cars leave lot with gas light on Customer confirmed that the light was not on at time of delivery, but later regretted not asking for full tank Customer expected standard fromevery dealership that all used vehicle should be delivered for purchasing customer to get home General Manager explained that was not our standard based on geography as related to were each individual customer lives and lack of onsite gas pump General Manager explained dealership standard again of offering below market pricing that includes a lifetime power train warranty Customer never acknowledged that they were promised a full tank of gas at time of purchase in this conversation General Manager inquired about customer previous concern, as verbally relayed to him by Sales Consultant back on 1/5/17, about windshield wiper blades not being to a safe standard Customer discredited question as an original concern that no longer exists General Manager did reiterate (as he later discovered documented offer from Sales Consultant on 1/5/17) that wiper blades would be addressed and replaced (if needed) upon immediate return visit by customer General Manager addressed “discriminated against because I didn’t buy a new car” as stated in email complaint to him on 1/10/ General Manager reiterated the fact that all our customers 100% satisfaction is our first priority and explained that earning everyone’s business is our goal General Manager explained the there are no extenuating circumstances from offering New to Used vehicles that would condition these differences toward discrimination on an individual **By definition of the word, this cannot apply (see below) General Manager addressed concern of one key and no fob, explaining that based on our market leading direction on value and warranty, we offer forward, what is provided by previous customer, auction or rental company Customer did not dispute that they were promised anything other Customer had stated that she was not involved in previous household purchases of vehicle, and admitted assumption of certain expectations she had when purchasing a used vehicle General Manager again apologized for frustration in her purchase and offered “good will” on next visit of $in gas and free used key fob to be programmed at customers expense ($per fob) General Manager then offered his direct contact information for use at or prior to future visits Both parties thanked each other for their time and call was terminated*Note- In efforts for General Manager to return contact from customer in a timely manner The deal, vehicle inspection, previous emails, system notes, timeline and any other items related to customers concerns were not reviewed prior to this call Only items referred to were email to General Manager and standards, policies and procedures of our business Since then, all for mentioned items have been reviewed and clearly fall within those standards, policies and procedures*Note- Vehicle damage as stated in Revdex.com complaint was not discussed here, as it was not mentioned in email to General Manager or upon returned phone call from General Manager- 1/13/at 2:11PM: Letter received from Revdex.com of Wisconsin - 1/14/at 3:PM: Response issued by email RE:#- Please note that while direction was offered to contact General Sales Manager J [redacted] K [redacted] immediately upon concern or request on 1/8- 1/9/ No attempt was ever madean act or instance ofdiscriminating, or of making a distinctiontreatment or consideration of, or making a distinction in favor of or against, a person or thing based on the group, class, or category to which that person or thing belongs rather than on individual merit:racial and religious intolerance and discriminationthe power of making fine distinctions; discriminating judgment: ***Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as suchSincerely,Matt [redacted] General ManagerPrestige Auto Corporation [redacted] *** [redacted] *** [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this ***er to a close, we would like to know your view on the ***er.] Sun, Jul 30, 10:pm Fwd: Customer service From [redacted] To [redacted] This is [redacted] ***, again, attempting to resolve a situation in which your company has done a substandard jobIn June, you were sent an email highlighting the eventIf you, by chance, did not receive that email, there it should be listed belowI never received so much as an explanationUpset by your company's lack of service, I set out in search of a new key from a different institution as I no longer care to do service with you The other dealership I spoke with was not surprised by this event with your company having heard the same story from several others as wellNot a good reputationI received the invitation for your customer appreciation event and could not help but think why would we participate in this when we ourselves don't feel appreciatedIf you have any interest in trying to resolve this situation and salvage this business relationship you will take the necessary steps to contact usIf not we will continue our business elsewhereWe will also never recommend your dealership to any of our family or friends and let them be aware of the poor customer service[redacted] Sent from my iPhoneBegin forwarded message:From: [redacted] Date: June 11, at 9:08:PM CDTTo: [redacted] Subject: Customer service Hello ***-My husband and I recently bought a Kia SorentoWe are thus far enjoying our vehicle [redacted] was our sales associate and he did a fine job and even offered to help resolve another issue we had with the vehicleThere is, however, one subject about our purchase from Prestige that we are not satisfied withThe spare keyWe were unaware that there wasn't one at the time of purchaseWe didn't find out until we were installing our car seats into our new buyWhen I later followed up with [redacted] about this, he stated that your businesses policy does not replace missing onesTruthfully, I can understand that for older used vehiclesHowever, when the vehicle is only a year old and we spent more than $20,000, then there should be certain exceptionsI also feel mislead as I was unaware of this fact at the time of purchaseHaving said all of this, I will no longer be doing business with Prestige unless this subject is resolvedSincerely, [redacted] Sent from my iPhoneI have copied the e-mails sent to [redacted] from prestige that were never replied toI also called the dealership and personally came in to try and resolve this ***er during the month of July with the customer service team having no idea that I was in correspondence in the first placeHad I received this explanation months ago instead of getting the run around from [redacted] this could have all been avoided.Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Your response is baffling to me, because it isn't trueI did not release any information, my information was pulled from my file from when I obtained my lease a year and a half ago (word for word from the salesman I spoke with) without my knowledgeI also said I would do my own financing if I liked this vehicleThis part was made very clearMind you I hadn't even seen this GMC Envoy (Not Trailblazer) yet, so financing was not even on the table at this pointI'm not sure why it was even brought upWe haven't even discussed the money portion, you know, the important partJust filling in the blanks with your own numbers is not how to do businessI had money to put down on the deal as well to get the balance where it needs to be, but I never gave you the amountSo did you just throw a number in there as well? According to RCU (one of the banks you fired my info off to), you tried to obtain credit through: Westconsin, Ally, RCU, and PrestigeRCU could only see pulls up until them, so who knows how many places after themAlso, payment range was not in my criteriaI'm not sure where you got that fromI am willing to pay more if I'll be car payment free in 1-years."Showing intent" does not excuse you from pulling my file and trying to "do me a favor" by getting me pre-approved before I even show upYou are also required to verify all the information as correct before trying to obtain credit, per RCUThe information you have in my file is not currentI have switched jobs and movedThe only thing you have correct is my name and phone numberSo no, "All required compliancy guidelines" were NOT maintained for this contactYes, request a removal of the inquiry from all of the lenders you contactedAlso while you're at it, shred the file that contains my personal informationI obviously can't trust you having it Regards, [redacted]

I would like to offer my apologies to this customer for their frustration in a purchase of a used vehicle This is my first opportunity to make an apology, as I can’t find any correspondence from the customer, prior to this letter from the Revdex.comWe present every used vehicle at the best possible value to our customers They go through the State of Wisconsin (required) safety inspection and come with our Lifetime Power Train Warranty Since, used vehicles are presented to market with the same equipment as they are traded or purchased from rental or auction, items like keys, remotes, owner’s manuals, floor mats, etccould be missing This presentation in our used product is reflected in the value pricingWe do not re produce the for mentioned items on the thousands of used vehicles we acquire and re market throughout the year This would not only be logistically impossible, but it would push the cost of these vehicles and in turn the retail price out of value within our market Our number one concern in our business is customer satisfaction through maintaining and continuing to hire more employees and giving back to the community more than our competitors We pride ourselves as having the top rating in our market and with our franchises for customer satisfaction and hope the customer will join us for our customer appreciation event on August 16th***Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as suchSincerely, [redacted] General ManagerPrestige Auto Corporation

We did not sell the vehicle new and have no record of doing recommended belt change If the customer had called us to question this or inquire on the meeting of over explained As- Is status of vehicle disclosed on paperwork we may have been able to help out But, they chose to air their grievance through the Revdex.com in hopes of what? Below is last recorded conversation with customer; 6/1/12:26pOutbound phone call (Contacted)By: [redacted] *** everything is well, needs to get timing belt changedthey are going to their mechanic to get that fixedIf there is a law about dated stickers on belts, that would be something to contact a Police Department aboutHappy 4th of July! God Bless America! Sincerely, [redacted] General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: [redacted]

We will accept letter received from your company on 4/19/as a rejection of our offer to purchase back the F-in this matterAs previously stated, we have fulfilled all promised items that Mr [redacted] accepted, in writing, at the time of saleMr [redacted] disappointment in the product he received (for free) as part of his deal, is equally matched by our regret in selling him a good product at a great priceSometimes, businesses and their customers need to part ways, if all appreciation for each other is lost Now, is that timeThis is our final response in this matter*Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such Sincerely, [redacted] General ManagerPrestige Auto CorporationDirect Line: 715-839- Fax: 715-833-[redacted]

From: [redacted] Sent: Tuesday, April 10, 10:AMTo: [redacted] Subject: # [redacted] ***, We apologize for the customers frustration in this matter Prestige Auto has fulfilled all promissory owed items in this transaction By the customer stating they “assumed” shows lack of due diligence in this matter That is the primary cause of frustration on the part of both parties hereOur offer to Mr [redacted] is a purchase back of this vehicle in “current good” from purchase price, less cents per mile, for use He can contact myself or our General Sales Manager anytime to set up time for purchase of his F- We will honor this agreement until 4/30/ *Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such Sincerely, [redacted] General ManagerPrestige Auto CorporationDirect Line: [redacted] Fax: 715-833-[redacted]

Kia was not being fully attentive to this customers complaint We apologized on their behalfPrestige Auto made an extra investment, from the dealership side, in the customers trade that was causing frustration and lack of complete satisfactionThe customer traded their vehicle mentioned in the complaint and should be completely satisfiedIf this complaint is not closed as such, we will contact our customer directly to address***Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as suchSincerely,Matt BerubeGeneral ManagerPrestige Auto Corporation

Showing a pattern of remorseful purchases, we hold no liability for losses incurredWe would be happy to sell his Mini Cooper back to him

We apologize for the customers frustration in this matter It is never our intention to cause pain for anybody at anytimeThe person in question here, has been removed from our data base at the dealership level However, we would like to mention that the majority of correspondence that people get regarding past purchases comes from third party vendorsMost third party vendors get their outdated information from the Department of Motor Vehicle, which is willing to sell registration information Notifying and updating the DMV and manufactures may be desired for further “absolute” resultsHope this helps! Happy Easter! *Negative postings or opinions of any items for this transaction by the Revdex.com of Wisconsin in any public forum will be considered slanderous to our business and treated as such Sincerely, [redacted] General ManagerPrestige Auto CorporationDirect Line: 715-839-

The vehicle was purchased for a sale price of $4,after our Service department had done a visual safety inspection These vehicles are presented to the purchaser 100% As-Is Like all other used cars sold As- Is, the customer signed the As- Is window disclosure, As- Is Dealer Warranty Disclaimer, initialed “AS IS NO WARRANTY” on the purchase contract, signed “I decline all protection” on the vehicle service contract option menu and signed the attached Part As- Is warrantyWe make no claims that our As- Is vehicles are anything but cheap transportation Doing suggested maintenance is a great way to protect your vehicle investment and we are glad another dealer could up sell you on doing suchThe person who purchased this vehicle does not match the party that wrote this complaint And we are un sure of complainants presence or involvement at time of this vehicle purchaseSincerely,Matt BerubeGeneral ManagerPrestige Auto CorporationDirect Line: 715-839- Fax: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Problem description: On November 5, I purchased a Chevy Malibu from Prestige AutoWhen I arrived at the business, with my father, a salesman named [redacted] pointed out a couple cars that were not all that appealing to meThen he showed me the white Chevy Malibu that I ended up purchasingI really liked the look, style and size of this car and that it was newer (2016)I thought the price was very good for a This is the only car that I asked the salesman specific questions aboutSince I would be upgrading from a 2007, I wondered to myself whether this car had any fancy features in itI asked ***, in a joking manner, “So, is it like naked inside or what? Is that why the price is so good?” [redacted] politely laughed and shook his head no“No, not at all.” he saidHe then proceeded to list a number of nice-sounding features that this car had including a rear-facing camera, heated seats, On Star capability, and remote startHe then went into a fairly detailed explanation of how they price their cars and why they can price them so low During the test drive, I stated to my dad, who was riding along, “Hey Dad, it even has remote start!” [redacted] the salesperson was in the back seat and confirmed thisThe remote start was a major selling point for meI didn't need to use the remote start until a few weeks after purchasing the carThen I was unable to figure out how to activate itAfter looking in the manual, I noticed the problem must be that I had the wrong key fobIt did not occur to me that the car itself wasn't even equipped with remote startAt this point, I thought there must be an additional key that the dealership neglected to give me and all I would have to do is stop by the dealership to straighten it outWhen I srrived, I spoke to the salesperson, ***, himselfI first asked him if he knew anything about how to activate On StarHe didn't seem to know for sureNo problem, so I asked him about the remote startI reminded him that when he showed me the car, he said it had remote start among other thingsHe was just nodding and so I asked him if he remembered telling me it had remote startHe stated that, yes, it was possible that he told me thatI was then directed to speak with a managerThis supervisor was very friendly and took an understanding tone during our conversationHowever, he could not do anything specifically to help meHis supervisor was not in, but he would leave a message for him to call me the following MondayI never heard from anyone the following Monday or at any timeI ended up having to return to the dealership a total of timesIn the meantime, I discovered my new car did not have the heated seats I was also told it hadOne supervisor ultimately offered to have the remote start installed in my car at the 'dealership' costHe couldn't, however, tell me what that cost would beI said I could not agree to that because I shouldn't have pay to install what they told me my car already had and was one of the reasons I bought the carHe said I would have to talk to his supervisor, but I would have to call or come back another day because that person wasn't inA few days later, I returned to the dealership and asked to speak with the top managerAfter a few moments, it was determined that the person I wanted to speak to would be the General Manager Matt BerubeHe was on vacation, so they gave me his card and suggested I call in a few daysA few days later, I called the number on the card and got Matt's voicemailInstead of leaving a message, I decided to just return to the dealershipI then met with MrBerube and the previous managerMatt first showed me two phone numbers and asked if one of them was mineI said yesI began to explain the reason I didn't leave a message when I called earlier, but Matt interrupted me, laughingHe looks at his coworker and says in a condescending tone, “Well, yeah if you don't leave a message how do you expect anybody to call you back.” They seemed to be having some fun with this so I wait for him to turn his attention back to meI then explained that since I didn't know when he would call me back and I wanted to address this today, I decided to just come inThen, in a more professional tone, he agreed that it's better to deal with problems face-to-face anywayI agreed then started to mention that I had gone to the Revdex.com's website when MrBerube interrupted me again and said flatly, "We don't pay the Revdex.com”I told him I had no idea what that meantHe replied that "if you pay the Revdex.com they give you better ratings"He said he had two offers for meOne was he would allow me to trade in the car I already purchased for a another car that has the features in it I was told my car hadHowever, this other car was going to cost more money because it had those other features, remote start and heated seatsI told him I did not want another carI like the car itself and just want what I was told it already hadAfter making my case, MrBerube said he questioned the intelligence of somebody who didn't verify the items in a used carI told him he seemed to be saying that when you buy a car from Kia dealership one should expect that the sales people may lie to you or may be incompetent I said, “so you're questioning my intelligence because I believed what your salesperson told me”He responded that I was questioning his integrity and I confirmed that, yes, I probably was questioning his integrityHe responded, “Well, then I take my offers off the table.” He told me he believed I was lying and that I just had 'buyer's remorse'At that moment, he grabbed his notebook, and abruptly stood upWhile walking away from me, he said without looking back, “You can leave the property now”I was somewhat taken aback by MrBerube's abrupt and immature ending of our conversationI left the businessI have noticed from other complaints that this business seems to have a pattern of using 'buyer's remorse' to disregard some customer complaintsI think that 'buyer's remorse' is applicable when a person wants to return the item due to no longer wanting the itemThat is not the case hereI never wanted to return the car or get a different carI only wanted the features they told me it had before I bought itMy complaint is about the missing features.Desired Outcome What I asked for from the company was for them to install, or pay to have installed, the remote start and heated seats into the car I boughtThen it would match the description they gave me in order to sell me the car