HAN KOOK GLASS & MIRROR Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:From: [redacted] <[redacted]@[redacted].com>Date: Wed, Dec 23, 2015 at 3:12 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & EasternPennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]> [redacted]? ???? ??HI!THIS IS [redacted].I READ THEIR RETURN MAIL. BUT THAT’S NOT TRUE. I SEND TRANSLATED TEXT MASSAGE, BETWEEN HE AND ME.AND ATTACH ORIGUNAL TEXT. TEXT 10/27/2015 PM 6:41 FROM [redacted] I DID FOLLOW-UP CALL YOU.BUT YOU DIDN’T PICK UP.DID YOU SEND A CHECK?IF YOU SENT A CHECK, TEXT ME PLEASE. 10/28/2015 PM 12:08 FROM [redacted] I would not request my money back if this incident was due to my fault. This incident occurred entirely because of your irresponsible acts. First, you failed to meet two promised deadlines. Second, you failed to provide a notice in advance to inform me that you would not be able to meet those deadlines. I was quite offended by such a lack of follow up. I trusted you more because of the fact that we are both from Korea and because I thought we had formed a close bond. However, again, not only have you failed to meet the promised deadline, but you have also failed to provide any follow up or explanation for a whole week after the deadline.  Therefore, I cannot agree to your decision that you will not provide a full refund. My request for the refund is absolutely justified in that you are solely reliable for this incident. If you disagree to my request for a refund, please provide an explanation by text. I will submit a claim to Revdex.com of VA and DC. I would not like to waste neither of our time - please send a refund check.   10/28/2015 PM 12:40 FROM HAN GOOK GLASS & MIRROR INC. Go ahead an submit a claim. It is the first time that someone cancels everything because the deadline has been passed for a week. It is my fault that I did not get in contact with you to inform that it would be delayed by a week. However, since we have met before, I thought you would understand. I am disappointed that you are reacting in this way over a small amount of money.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
From: [redacted] <[redacted]@[redacted].com>Date: Wed, Dec 23, 2015 at 3:12 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & EasternPennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]> [redacted]? ???? ??HI!THIS IS [redacted].I READ THEIR RETURN MAIL. BUT THAT’S NOT TRUE. I SEND TRANSLATED TEXT MASSAGE, BETWEEN HE AND ME.AND ATTACH ORIGUNAL TEXT. TEXT 10/27/2015 PM 6:41 FROM [redacted] I DID FOLLOW-UP CALL YOU.BUT YOU DIDN’T PICK UP.DID YOU SEND A CHECK?IF YOU SENT A CHECK, TEXT ME PLEASE. 10/28/2015 PM 12:08 FROM [redacted] I would not request my money back if this incident was due to my fault. This incident occurred entirely because of your irresponsible acts. First, you failed to meet two promised deadlines. Second, you failed to provide a notice in advance to inform me that you would not be able to meet those deadlines. I was quite offended by such a lack of follow up. I trusted you more because of the fact that we are both from Korea and because I thought we had formed a close bond. However, again, not only have you failed to meet the promised deadline, but you have also failed to provide any follow up or explanation for a whole week after the deadline.  Therefore, I cannot agree to your decision that you will not provide a full refund. My request for the refund is absolutely justified in that you are solely reliable for this incident. If you disagree to my request for a refund, please provide an explanation by text. I will submit a claim to Revdex.com of VA and DC. I would not like to waste neither of our time - please send a refund check.   10/28/2015 PM 12:40 FROM HAN GOOK GLASS & MIRROR INC. Go ahead an submit a claim. It is the first time that someone cancels everything because the deadline has been passed for a week. It is my fault that I did not get in contact with you to inform that it would be delayed by a week. However, since we have met before, I thought you would understand. I am disappointed that you are reacting in this way over a small amount of money.
Regards,
[redacted]

From: Sun K** <[redacted].com>Date: Mon, Dec 14, 2015 at 10:26 PMSubject: Response to complaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>HAN KOOK GLASS & MIRROR Inc.[redacted]Springfield, VA [redacted]E-mail: [redacted].comBusiness...

Phone: ###-###-####Customer Information:[redacted]Washington, DC [redacted]Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted].comRevdex.com Complaint ID: [redacted]Dear [redacted]:On Sept. 24th, my husband went to the client's place of business for a consultation and estimate. The client told my husband that he would be fine as long as the job is finished by March 2016. My husband gave an estimate based on when the client needed the job completed.At the time of consultation, my husband explained to the client that it will take anywhere from 2 to 3 weeks for the parts to be delivered to us. The client said he can take his time, as long as the job is done by December.Our company policy is that we take 50% of the estimate as a down payment in order for us to order parts. My husband gave him an estimate of $1350 for the entire job. The client offered to pay in full for $1350 because he thought it was a very reasonable price.On Sept. 28th, my husband received a call from the client saying he wants to cancel the job. My husband said that the parts have been ordered, so he can't cancel his order. My husband told the client that he will call him back when the parts arrive to see when he can come start working on the door.The client called several more times after the first call to received a refund again, but my husband kept telling him he can't give a full refund because the parts were ordered for the job. My husband called the client once to see if he changed his mind and would allow him to finish the job, but he refused. My husband knew that the only person that would be losing out would be the client, so he was trying what he could to try and convince the client to allow him to finish the job. The client refused every time and kept asking for a full refund and told my husband he would sue him if he didn't give the full refund. My husband said, "Go right ahead, but you still need to come pick up your parts you paid for and I will pay back the difference."My husband believes that after his consultation and estimate, the client received another estimate from a different company and it was probably cheaper. Because of that, the client thought he could use that company and get his money back from us just by trying to cancel the job and breaking his verbal contract with us because there was no written contract. Because he paid us in full, this was a verbal contract to have us do the job. The consultation and estimate was a verbal contract saying the client was willing to pay us in full to allow us to complete this job.Looking at the story of the client, he said that my husband promised him that he would have the job done within 10 days. My husband never promised the client that he would finish the job within those 10 days because that would be impossible when it takes the parts 2 to 3 weeks to arrive. Our company doesn't make promises we can't keep. Also, looking at the timeline of when we gave the estimation and when he first contacted us about "breaking our promise" was only 4 days. It is impossible to complete a job in 4 days, and clearly the client is lying and is only trying to ruin my husband's business credibility because he couldn't get his full refund.P.S. What would be a better way to handle this situation?Below are some of the invoices showing an estimated delivery date for parts.If you have any questions, don't hesitate to contact me.Regards,Sunny

From: Sun K** <[redacted].com>Date: Mon, Dec 14, 2015 at 10:26 PMSubject: Response to complaintTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>HAN KOOK GLASS & MIRROR Inc.[redacted]Springfield, VA [redacted]E-mail: [redacted].comBusiness Phone: ###-###-####Customer...

Information:[redacted]Washington, DC [redacted]Daytime Phone: ###-###-####Evening Phone: ###-###-####E-mail: [redacted].comRevdex.com Complaint ID: [redacted]Dear [redacted]:On Sept. 24th, my husband went to the client's place of business for a consultation and estimate. The client told my husband that he would be fine as long as the job is finished by March 2016. My husband gave an estimate based on when the client needed the job completed.At the time of consultation, my husband explained to the client that it will take anywhere from 2 to 3 weeks for the parts to be delivered to us. The client said he can take his time, as long as the job is done by December.Our company policy is that we take 50% of the estimate as a down payment in order for us to order parts. My husband gave him an estimate of $1350 for the entire job. The client offered to pay in full for $1350 because he thought it was a very reasonable price.On Sept. 28th, my husband received a call from the client saying he wants to cancel the job. My husband said that the parts have been ordered, so he can't cancel his order. My husband told the client that he will call him back when the parts arrive to see when he can come start working on the door.The client called several more times after the first call to received a refund again, but my husband kept telling him he can't give a full refund because the parts were ordered for the job. My husband called the client once to see if he changed his mind and would allow him to finish the job, but he refused. My husband knew that the only person that would be losing out would be the client, so he was trying what he could to try and convince the client to allow him to finish the job. The client refused every time and kept asking for a full refund and told my husband he would sue him if he didn't give the full refund. My husband said, "Go right ahead, but you still need to come pick up your parts you paid for and I will pay back the difference."My husband believes that after his consultation and estimate, the client received another estimate from a different company and it was probably cheaper. Because of that, the client thought he could use that company and get his money back from us just by trying to cancel the job and breaking his verbal contract with us because there was no written contract. Because he paid us in full, this was a verbal contract to have us do the job. The consultation and estimate was a verbal contract saying the client was willing to pay us in full to allow us to complete this job.Looking at the story of the client, he said that my husband promised him that he would have the job done within 10 days. My husband never promised the client that he would finish the job within those 10 days because that would be impossible when it takes the parts 2 to 3 weeks to arrive. Our company doesn't make promises we can't keep. Also, looking at the timeline of when we gave the estimation and when he first contacted us about "breaking our promise" was only 4 days. It is impossible to complete a job in 4 days, and clearly the client is lying and is only trying to ruin my husband's business credibility because he couldn't get his full refund.P.S. What would be a better way to handle this situation?Below are some of the invoices showing an estimated delivery date for parts.If you have any questions, don't hesitate to contact me.Regards,Sunny