Hancock Cleaners

Revdex.com spoke with the business, and the owner indicated that she is willing to refund the differenceShe stated that she will provide a check and the customer can come pick it up from the store

Revdex.com spoke with the owner of the business who stated they had tried to fit the shirts into the machine but because they did not fit, they did have to hand press the shirts, which takes much longer and therefore costs moreShe said that this was explained to the customer at the time and that they are unable to change the pricing because the shirts were done by hand

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com spoke with the owner of the business who stated they had tried to fit the shirts into the machine but because they did not fit, they did have to hand press the shirts, which takes much longer and therefore costs more. She said that this was explained to the customer at the time and that they...

are unable to change the pricing because the shirts were done by hand.

Revdex.com spoke with the business, and the owner indicated that she is willing to refund the difference. She stated that she will provide a check and the customer can come pick it up from the store.