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Hand & Stone Massage and Facial Spa

3211 Preston Rd Ste 11, Frisco, Texas, United States, 75034-9020

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Hand & Stone Massage and Facial Spa Reviews (%countItem)

Shortly after I cancelled membership at this location, I saw their Black Friday deal for buy one gift card get one free. Front desk was very new and got the manager out. I told them that I was no longer a member and only wanted facial done less frequently. They both confirmed I could use the BOGO deal, including upgraded facial. Only after I bought upgraded facial, the front desk told me the free promo card was only good for basic facial or massage, but kept saying that I only needed to pay the $20 difference when I come in for upgraded facial. This was less than the BOGO deal advertised or explained to me but I decided not to argue and just keep the not so good deal. When I tried to use the promo card today, instead of owing $20 for the upgrade, Emily at the front desk told me the free gift card only had $60, rather than a basic facial on it. It would only cover an introductory facial for a first time guest. She asked me to pay the remaining $60. I showed her the Black Friday ad I kept, which said the free one was 'one-hour spa gift card at guest pricing? ? not limited to FIRST TIME guest as she claimed, and I had checked multiple times when I made the purchase. She totally disregarded my explanations, and insisted that she was the only decision maker at that location and the previous manager was no longer there. Now, this was the second time I was told that their manager was no longer there since mid last year. I can only conclude from my experience that this place has had big turnovers, front desk persons have not been consistent each time I talked to them, and worst of all ? the BOGO deal turned out to be BOGH (HALF off). If you have no questions and are willing to pay whatever they ask each time, go there. Otherwise, don't. I would not recommend this location to anyone or go back again. There are plenty of honest businesses out there for you to support.
Product_Or_Service: Facial
Order_Number: Ref #XXXXXXXXXX
Account_Number: Paying Client

Desired Outcome

Refund I would like to be refunded $40 in the form of cash, check or prepaid credit card. I will not need store credit as I don't plan to go back. Most of all, I would like an apology letter or email from the current manager, and a promise to stop misleading adverting, train employees so customers don't get conflicting answers each time, and with everything blamed on ex-managers and no current managers available. The business strikes me as money thirst as it is now.

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Description: Day Spas, Massage Therapists

Address: 3211 Preston Rd Ste 11, Frisco, Texas, United States, 75034-9020

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