Hand & Stone Massage and Facial Spas

I received a gift card as a present from my stepmother who lives in [redacted] I live in [redacted] which is an hour and minutes away, hence the reason why I went to the [redacted] locationWhen I first went to the [redacted] they turned me away saying I can only use it at the location it was purchased at, which is inconvenient for me as it so far away and I do not own a car anymore due to my accidentIn addition to that, nowhere does it say in fine print on the gift card that it has to be used at a specific location, or only at the location in which it was purchased Most companies, if you purchase a gift card, you can use the gift card at any of there stores no matter what location if it is a chain, such as yours I attempted at this once again today, as I have been told multiple conflicting stories and I am just trying to use the gift given to me I called the [redacted] after calling the [redacted] corporate number

I received a gift card as a present from my stepmother who lives in *** *** I live in *** *** ** which is an hour and minutes away, hence the reason why I went to the *** *** locationWhen I first went to the *** *** *** * *** they turned me away saying I can only use it at the location it was purchased at, which is inconvenient for me as it so far away and I do not own a car anymore due to my accidentIn addition to that, nowhere does it say in fine print on the gift card that it has to be used at a specific location, or only at the location in which it was purchased Most companies, if you purchase a gift card, you can use the gift card at any of there stores no matter what location if it is a chain, such as yours
I attempted at this once again today, as I have been told multiple conflicting stories and I am just trying to use the gift given to me I called the *** *** *** * *** after calling the *** * *** corporate number

I purchased a $"instant gift card" from Hand and Stone Massage online, handandstonespas.com, and I did not receive my instant gift card.I repeatedly tried to call them and no answer I contacted my credit card company two times to which both times they confirmed the transaction went throughI repeatedly call the corporate office customer service number throughout the day and finally someone answeredShe said she would "look into it and see if it's an issue on their end and call me back or it could be that my bank hasn't released the funds"In the meantime, Is when I had called my bank a second time to make sure that Hand and Stone received their money and my bank confirmed they had done so at I have repeatedly tried to get ahold of Hand and Stone to resolve this issue so I can get my gift card but am unsuccessful

Back in May 2015, I purchased a $gift certificate for my mother for Mother's Day through the Hand and Stone website The gift certificate does not expire and my mother decided to redeem it in August She called the Hand and Stone Clifton, NJ location (which is the closest Hand and Stone location to my mother's residence) to confirm that she is still able to use the certificate Upon completion of the call, she learned that her gift certificate number was redeemed in Pennsylvania, and obviously was not redeemed by her Please note, that at the time of purchasing the gift certificate, it is required that you enter the name of the recipient After contacting the corporate office, we learned that the location at which the certificate was redeemed would offer my mother a complimentary massage (at their location in Pennsylvania, not at a location convenience to my mother) for the mistake , but no one knows what actually occurred It could be an employee entered the wrong numb

I have been trying to cancel my membership to a monthly service plan with Hand and Stone after the passing of my mother's deathI have called the store, and the corporate office and no one answersI then got charged for the next month and realized that there is no refunds, however, I have tried to contact them to cancel, and left messages, and have been fully ignored

I have received unwanted mail solicitations from this business entity at my home address which is not publicly available because I am a law enforcement officialI have not given any company or third-party affiliate my express permission to share my information.This leads me to believe this entity is engaged in data brokering and sharing my information

I received a gift card last Christmas to Hand & Stone
Because this is a “promotional” gift card, apparently these gift cards expireAt the time I tried to redeem the gift card for the service, it was past expirationNo where on the card did it state specifically the date of expiration and they would no longer honor the gift card or render any services for the amount that was paid on the card
So basically, my mother in law’s money was put into this company’s pocket and no services were (or ever will be) usedThey basically pocketed the money and have no mind to ever fulfill the gift card money that was placed on this card
I find this to be stealing and wrong and that the amount on the gift card should be honored or don’t have “promotional” gift cards at all!
It’s a disgrace!!!!

The Trevose, PA location for Hand and Stone is their Corporate Headquarters.  Seeing as the gift certificate purchase was made online and there is no requirement to choose a spa location, the certificate does not apply to any one location.  Additionally, the location at which my mother's...

gift certificate was redeemed was also in Pennsylvania.  I can get the location of the spa if you deem that information necessary.  Thank you.