Hand Trucks R Us

Customer is wanting a $discount for the wagon she ordered that came to her in black instead of red We will gladly take the wagon back All she wants is a wagon for 60% off

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that his dates concerning the refunded amount are incorrectHowever the refund was made after the complaint was filed This resolution is satisfactory to me Regards, [redacted]

He was refunded on the 23rd of Dec 2014. Ask them to check their statements.Card number ends in ***. Settled on the 24th of Dec2014. Thank you!

Customer simply failed to read or shipping and return policy that is located on every page of our website.  We dropped the 20% restocking fee but customer was still not happy.  here is a link to our policy.[redacted]Return and Exchange PolicyCustomer...

satisfaction is our priority and we want you to be completely satisfied with your purchase. Products can be returned or exchanged within 30 days of receipt in new and unworn condition in their original packaging. If you are not completely satisfied with your purchase you can return or exchange the item within 30 days of receipt as long as the item is in new and unworn condition inside its original packaging. All items properly returned under this policy are eligible for a refund. We will credit you for the total purchase price less any applicable restocking fees and shipping/handling charges to and from our manufacturer’s facility. Restocking fees vary between 10% - 30%.

We have nothing further to say to [redacted].  We have contacted his employer and wish to end all communication with him at this time.  We refuse as a company to let customers like [redacted] [redacted] bully our customer service staff or talk to them in a demeaning way.  The customer has his product and we would like to be done with him altogether.

A full refund was issued to [redacted] A check in the amount $178.95 was mailed to:[redacted]She should have it by end of week.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that his dates concerning the refunded amount are incorrect. However the refund was made after the complaint was filed.  This resolution is satisfactory to me.
Regards,
[redacted]

We explained to the customer that we will be mailing him a check for the non-delivered item.  Not sure why you choose to contact the Revdex.com.

Customer is wanting a $100 discount for the wagon she ordered that came to her in black instead of red.  We will gladly take the wagon back.  All she wants is a wagon for 60% off.

Review: I ordered the [redacted] Cart Pack Mule (model [redacted]) from this company on line on 08-29-14. I paid the total cost of $99.95 and received acknowledgement of same through email from company. Merchandise was never delivered. I talked and emailed with company several times. Owner [redacted] emailed me on 11-03-14 stating he was unable to deliver the merchandise and would refund my money. I never received a refund.Desired Settlement: To either mail me a check for total amount refund or return the total funds to my [redacted] account (they have account info.).

Business

Response:

We explained to the customer that we will be mailing him a check for the non-delivered item. Not sure why you choose to contact the Revdex.com.

Review: On August 26th, two hand trucks were shipped to me. One HT was missing wheels and the other had major dents in it. On August 29th, I forwarded an email to a customer service representative from the company with a photo of the damaged HT requesting a refunding.

The company did ship me replacement wheels. On Sept. 8th I forwarded another email to Beverly asking about the damaged HT. On September 9th, she responded and apologized for "dropping the ball"; however, no action was taken. I sent another email on Sept. 24th to her telling her that no one had contacted me and I wanted to resolve it. On October 5th, I sent an email to Sean who I think is the founder. He forwarded the email to Beverly. On October 7th, Beverly sent an email to me asking if a $30 discount would be sufficient and I declined. On October 9th, [redacted] picked up the hand truck The hand truck was picked up and delivered back to the company on 10/16/2014. I have a copy of the [redacted] Proof of Delivery. Since then, the company refuses to communicate with me. I have not received a refund back on my credit card. I want this resolved.

I have kept a copy of all of my correspondence HandtrucksRus.Desired Settlement: I want a refund back on my credit card for the full price.

Business

Response:

A full refund was issued to [redacted] A check in the amount $178.95 was mailed to:[redacted]

[redacted]She should have it by end of week.

Review: I received a product that I did not order. I requested a return, I got no response. I contacted again. [redacted] said she would respond that day, she did not. I contacted her again, and requested a $100 discount and I would keep the product sent to me that I did not order. She said she was given the right to offer a $50 discount, which is basically the cost of shipping it back. I responded, and have not heard from her. I contacted by Phone, email and [redacted] and have not heard from anyone. I have been dealing with this issue for over a month. I would like a partial refund, or for you to come get this item, have it packaged and returned at no cost to me.Desired Settlement: I would like to receive a discount of $100. The time, effort and frustration with your customer service had far exceeded the cost of this product. I would like for you to train [redacted] in the skill of customer server and follow through.

Business

Response:

Customer is wanting a $100 discount for the wagon she ordered that came to her in black instead of red. We will gladly take the wagon back. All she wants is a wagon for 60% off.

Review: On 12/2/14 I placed and order for 2 Milwaukee 26" folding nose hand trucks, order confirmation #[redacted]. Due to improper packaging I only received 1. The one I did receive was not in a box with a label on it but was assembled with a label hanging off of it. As a FedEx delivery contractor I see this all the time, the labels get torn off as they are mixed in with other packages. I tracked the item and it made it to the local FedEx hub in Hagerstown, MD but there was never another scan on it so it went missing. I sent several messages to Hand Trucks r Us about not receiving the item. I also placed several calls and could get no one on the phone and no response to voicemails. I finally got Beverly on the phone in February and was told it would be sent to accounting for a credit, but no credit was issued. I tried for months to get someone to respond and finally on 8/24 I spoke to [redacted] and was told I would be shipped another one. I never received it and I spoke to [redacted] again in September, During that call I told him if I didn't get a resolution I would be forced to file a complaint with Revdex.com. He then started cursing me and went on about being a small business owner, that's when I realized he owned the company. There still is no resolution to the issue.Desired Settlement: I will except delivery of the item purchased

Review: The web site for the product that I ordered offered free shipping for the product
And shipping within hours
I did not check the return policy, since I assumed I would not be billed for the shipping after returning the product
After I ordered the product, I did not receive an email receipt for my purchase
I had to call multiple times to find out when the product would be shipped
The owner of the business does not ship it directly from a warehouse that
he controls, and therefore could not guarantee shipping within hours
I requested to return the product and paid the return shipping fee
After it arrived, I was not notified of the arrival and my account was not
credited for the return
I had to call to make sure that my account was credited after the return
The web site says this:
30-Day No-Hassle Return Guarantee
The guarantee was not honored by this business
I ask that the business credit my account or refund the shipping that they said
was free when they shipped the product.Desired Settlement: Refund of shipping charges
Business
Response:
Customer simply failed to read or shipping and return policy that is located on every page of our websiteWe dropped the 20% restocking fee but customer was still not happyhere is a link to our policy.[redacted]Return and Exchange PolicyCustomer satisfaction is our priority and we want you to be completely satisfied with your purchaseProducts can be returned or exchanged within days of receipt in new and unworn condition in their original packagingIf you are not completely satisfied with your purchase you can return or exchange the item within days of receipt as long as the item is in new and unworn condition inside its original packagingAll items properly returned under this policy are eligible for a refundWe will credit you for the total purchase price less any applicable restocking fees and shipping/handling charges to and from our manufacturer's facilityRestocking fees vary between 10% - 30%

Review: I purchased a [redacted] brand 3 position hand truck from Hand Trucks R Us on 12/10/14 for the amount of $199.95. On 12/16/14 I used the unit for the first time. The frame bucled under the weight of the two packages. 256 lbs. The stated weight capacity of the [redacted] unit is 800lbs. I contacted [redacted] at Hand Trucks R us. He stated that they have been carrying that hand truck for eight years have not heard of any problems and wanted me to send him pictures. The frame separated near one of the wheels. I sent him pictures on 12/16/14. I called [redacted] on 12/17/14 to talk with him about a refund. [redacted] stated that they were no longer selling that model of hand truck and he would have to contact the manufacturer to get further information in case they wanted the unit returned to them. He stated he would send me an email with the return pick up information if needed and would process my refund. I did not receive any information or contact from [redacted]. I spent the next several days attempting to contact [redacted] concerning the refund with no avail. On 12/23/14 I called and was able to finally talk with [redacted] at that time he stated he would have the purchase price refunded to my account (debit) and would send a confirmation email by the end of the day. I have not received either the email or the refund not do I beleive he a=has any intention refunding my purchase money.Desired Settlement: Refund my $199.95 purchase price.

Business

Response:

He was refunded on the 23rd of Dec 2014. Ask them to check their statements.Card number ends in [redacted]. Settled on the 24th of Dec. 2014. Thank you!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that his dates concerning the refunded amount are incorrect. However the refund was made after the complaint was filed. This resolution is satisfactory to me.

Regards,