Handcrafted Construction

[redacted] Per our discussion on March 18th, [redacted] has been offered a credit for her existing furniture.The manufacturer, [redacted] , has offered a 100% credit toward the purchase of new furniture.I await your confirmation that this issue has been completed to the customer's and Revdex.com's satisfaction.Thanks,Mike

we regret the the customer finds the sofa to be uncomfortablewe will be sending a service tech to their home on dec if the issue is one of defective cushion cores we will get no charge replacements from our supplierif its a comfort or wear issue their is little we can doSincerely Doug W***

To whom it may concern; we surely regret that the customer says that their sliding of this item has scraped the floorWhile we understand that they may feel that the supplier had a part in this, it would be very difficult to prove There is really no way for anyone to know how the product has been used, or moved, in the past year and a half in the customers homeThe small felt or plastic glides that some suppliers apply are not a warranted item in any circumstanceThe supplier has no control over how the product is moved or transported , therefore they do not warrant a wear item like that This is clearly not a warranty item for the retailerWe are not refuting what the customer has said, and while it is unfortunate , I feel that there would be no chance that the supplier would take on this expense in this situationJDW Wolf Furniture

We are not in a position to respond to that question for the customerIt is a matter of " he said , she said " and only the parties who were present truly know what did or did not happenI do know that there are questions about how this , type , location and qty of impact marks are possible from the activity of moving through this space with furniture , but, it certainly appears that the delivery contractor is moving in good faith to resolve this matter.Thank you doug w***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is xxxx I was on the phone with my girlfriend when this guys were there and she keep tell them to stop before they damage more, after they did the damage we called the store and told them that they messed up the sofa ( which by the way they came out to fix and we have proof) also we have paperwork signed by your driver that saids they did damage to the house, so will get the paperwork and send it in to the Revdex.com and Wolfs knows they damage the cabinets and counter top cause when we called they said they would work on getting them fixedSo tell me how you break a leg off a sofa if you had great help that knew what they were doing? The leg broke because the smashed it against our cabinets
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I spoke with the mngr of *** delivery service about this situation, Jennifer F*.They are the company that handles our home delivery business. She indicates that she has been in contact with the customer trying to come to some reasonable resolution. The driver and his partner deny that
they did this damageThe customer contends that they didthe customer sent photos of many scrapes and small dents all around the kitchen , in order to do this damage all across the kitchen, the delivery team would have had to literally bang this sofa all across the room From these photos they cannot envision any way that these multiple damages, in multiple locations happened on this delivery damage to one area may have been possible, but, it is unreasonable and unlikely to have all these different areas bumped by professional delivery staff This is a classic case of people with different stories, and no way to prove or disprove the actual situation. I have asked *** in the spirit of resolution to make some attempt to satisfy the customer

Our company was purchased in late Novemeber 2017. The new contact will be Gene S[redacted] and Denise H[redacted] at [redacted] [redacted] i assume that they will use a new account name and password to continue to resolve customer matters on line.  thank you for...

making this change .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's sad when the company that we bought a lot stuff from can't pick up the phone and say that they are sorry cause damage was done by a company they hire to do work from them and it's sad that they are not a real business and make the home owner find a company to repair damage they caused. We will never shop at a wolfs furniture store again, knowing that their costumer service is so poor when it comes to problems like this. I work for a moving company and if anything is ever messed up we never tell the owner hey you call somebody to get a price and maybe we will pay the bill, no we send somebody out to fix it cause that's a real business would do. Step up Doug W[redacted] and fix the problem and not hide behind a compute, all we ask for from day one that you guys say sorry for messing up your sofa and your kitchen.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]- Wolf FurnitureHi [redacted]A man came out from Wolfs furniture and looked at the sofa and told me the seat cushions of my sofa are broken down and that should not have happened in two months.He said he will tell Wolfs that we need replacements and would get back to me.It has been over a week and I have not heard from Wolfs. We can not sit on sofa and have to use chairs to sit on.I would just like new pillows for my sofa or replace the sofa.Thank you for your time.

We are not in a position to respond to that question for the customer. It is a matter of " he said , she said " and only the 2 parties who were present truly know what did or did not happen. I do know that there are questions about how this , type , location and qty of impact marks are possible from the activity of moving through this space  with furniture , but, it certainly appears that the delivery contractor is moving in good faith to resolve this matter.Thank you doug w[redacted]

I have been informed that our manager is in contact with the customer to move forward in the investigation of this complaint. The product is around 2 years of age and as of yet our service department has not been involved. The customer is sending photos to our manager at this time. I expect...

that they will work out a mutually agreeable solution. That is all I know at this time. regards Doug W[redacted]

[redacted]Per our discussion on March 18th, [redacted] has been offered a credit for her existing furniture.The manufacturer, [redacted], has offered a 100% credit toward the purchase of new furniture.I await your confirmation that this issue has been completed to the customer's and Revdex.com's satisfaction.Thanks,Mike

To whom it may concern; we surely regret that the customer says that their sliding of this item has scraped the floor. While we understand that they may feel that the supplier had a part in this, it would be very difficult to prove.  There is really no way for anyone to know how the...

product has been used,  or moved,  in the past year and a half in the customers home. The small felt or plastic glides that some suppliers apply are not a warranted item in any circumstance. The supplier has no control over how the product is moved or transported , therefore they do not warrant a wear item like that.  . This is clearly not a warranty item for the retailer. We are not refuting what the customer has said, and while it is unfortunate ,  i feel that there would be no chance that the supplier would take on this expense in this situation. JDW Wolf Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have had an individual by the name of Regina, contact me from ###-###-####.   I forwarded her images of the couch on Friday, 12/1/17.  She left a message on my cell phone at 12:23 PM on Monday, 12/4.  I returned her call at at about 2:40 PM. Regina said that she talked to the manufacturer, who would not make right on the situation because the warranty was over; However, Regina said she spoke with company owners and they agreed to give me 80% of my purchase price in store credit that must be used in the next two weeks.  I feel that this is a satisfactory resolution, but I was not given anything in writing. I would like to have formal documentation of this resolution.  Upon receipt of this documentation (an email would be sufficient), I will accept the resolution.  
Regards,
[redacted]

we regret the the customer finds the sofa to be uncomfortable. we will be sending a service tech to their home on dec 30 2015. if the issue is one of defective cushion cores we will get no charge replacements from our supplier. if its a comfort or wear issue their is little we...

can do. Sincerely Doug W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The general manager has been in contact, however, has not provided a resolution at this point.  He said he had to make contact with the manufacturer.  I do not wish to close this complaint until I have a definite solution to our problem 
Regards,
[redacted]