I am writing in reference to your complaint about Spencer Handimart that you filed with the Revdex.com on March 31, You stated in the complaint that Marathon charged your bank card $in addition to the purchase amount for the gasolineYou claimed that you called your bank and
was told that Marathon holds $for an entire business dayThe claim you have made and the information provided to you by your bank is not entirely accurateIt is not Marathon policy to place a hold on an accountThe bank is the entity that may place an authorization hold on your account when you use a card at the pumpThat is entirely within the discretion of each bank and not under the control of Marathon or Spencer HandimartThe amount of the hold can range from $to $and is usually released within hours once the transaction completes, but may last longer depending on the policy of the bankTo avoid any preauthorization hold from your bank, you have the option to pay inside using your card with the cashier attendantIn your complaint, you claim that what occurred was absolute robbery and constituted covert, illegal chargingAs explained above, any of those claims should be directed toward your bank rather than Spencer HandimartIn conclusion, we are sorry we cannot be of more assistance as we strive to provide excellent customer service in order to retain your business
I am writing in reference to your complaint about Spencer Handimart that you filed with the Revdex.com on March 31, You stated in the complaint that Marathon charged your bank card $in addition to the purchase amount for the gasolineYou claimed that you called your bank and
was told that Marathon holds $for an entire business dayThe claim you have made and the information provided to you by your bank is not entirely accurateIt is not Marathon policy to place a hold on an accountThe bank is the entity that may place an authorization hold on your account when you use a card at the pumpThat is entirely within the discretion of each bank and not under the control of Marathon or Spencer HandimartThe amount of the hold can range from $to $and is usually released within hours once the transaction completes, but may last longer depending on the policy of the bankTo avoid any preauthorization hold from your bank, you have the option to pay inside using your card with the cashier attendantIn your complaint, you claim that what occurred was absolute robbery and constituted covert, illegal chargingAs explained above, any of those claims should be directed toward your bank rather than Spencer HandimartIn conclusion, we are sorry we cannot be of more assistance as we strive to provide excellent customer service in order to retain your business