Hands & Harts Home Care Inc

RANDALL RMYERS LAND SURVEYOR PROFESSIONAL LAND SURVEYOR MAILING ADDRESS: *** *** *** *** *** ** *** *** JULY 13,2015TO: Revdex.com *** *** *** *** *** *** ** ***RE: COMPLAINT ID #*** *** ***DEAR *** ** ***:I, RANDALL R
MYERS, RECEIVED THE LETTER SENT BY YOUR OFFICE DATED JUNE 30,2015, IN REGARD TO A COMPLAINT FILED AGAINST MY BUSINESS BY *** ***, IDENTIFIED UNDER COMPLAINT ID # ***.ON MAY 28,2015, AT 3:20PM, I WAS CONTACTED BY *** *** WHO SPOKE WITH MY SECRETARY, DORIS, IN REGARD TO AN ESTIMATE FOR A “QUICK TURN AROUND SURVEY”*** *** WAS INFORMED OF THE PROCESS OF GETTING A SURVEY COMPLETED.*** *** INDICATED TO MY SECRETARY THAT HE NEEDED THIS SURVEY DONE BY JUNE 9, AND HE QUESTIONED WHETHER IT COULD BE DONE BYTHAT DATE.MY SECRETARY CONTACTED ME BY PHONE ON MAY 28,AND TOLD ME ** *** WOULD LIKE TO KNOW IF THIS COULD BE DONE BY JUNE 9,I INFORMED HER THAT I COULD AND TOLD HER TO ASK HIM TO HAVE HIS AGENT, *** ***, FAX OVER THE DEED AND TAX MAP, ASAP, TO REVIEW FOR A QUOTE AND WAS TOLD OF A FEE TO DO THIS.SHE CALLED *** *** THE FOLLOWING DAY (MAY, 2015), AT 9:29AM; ** *** GAVE HER THE TELEPHONE NUMBERS OF HIS AGENT AND THE OTHER AGENCY THAT WAS LISTING THE PROPERTY.MY SECRETARY THEN CONTACTED BOTH AGENTS AND MADE THEM AWARE THAT ** *** GAVE HER THEIR NAME & NUMBERS AND HAD OKAYED TO HAVE THE PROPERTY IN QUESTION SURVEYEDSHE SPOKE TO BOTH AGENCIES AND ** ***'S AGENT INFORMED MY SECRETARY THAT SHE WOULD FAX OVER THE DOCUMENTS MRMYERS WOULD NEED THE VERY NEXT DAY IN THE MORNING, MAY 30,THAT BEING, MY SECRETARY INFORMED HER TO PLEASE CONTACT OUR OFFICE BEFORE SHE FAXED THE INFO NEEDED BY MRMYERS, BECAUSE SHE WOULD NEED TO TURN THE FAX MACHINE ON, IN ORDER TO RECEIVE THE FAX CORRECTLY.ON JUNE 1,2015, OUR SECRETARY CALLED ** *** CALLED *** AND LEFT A MESSAGE ON HIS ANSWERING MACHINE TO INFORM HIM THE JOB HAD BEGUN.AFTER THE VERY NEXT DAY OF NO CONTACT BY THE AGENTS OR ** ***, MY SECRETARY CALLED THE AGENT BACK (ON JUNE 1,2015) TO FIND OUT WHERE THE FAX WAS AND SPOKE WITH *** ***SHE WAS TOLD BY *** AT THAT TIME THAT FAX HAD FAILED AND SHE WOULD RESUBMIT THE FAX TO OUR OFFICE.MY OFFICE KEPT CURRENT WITH COMMUNICATION WITH *** *** BECAUSE OF HIS URGENT NEED OF THE SURVEY.** *** NEVER CONTACTED OUR OFFICE TO INFORM US THAT MY QUICK TURNAROUND SERVICE WAS NO LONGER NEEDED BY THE JUNE 9, DEADLINE.DURING THE WEEK OF MAY 31,THROUGH JUNE 6,MRMYERS PROCEEDED, AT *** ***'S REQUEST, TO WORK ON COMPLETING THE SURVEY BY RESEARCHING THE DEEDS AT THE COURTHOUSE WHILE WAITING FOR THE FAX DEED INFORMATION FROM *** *** AND / OR HIS AGENTS.HE SPENT SEVERAL HOURS OF TIME TRACKING DOWN THE LOCATION OF THE PROPERTY, GATHERING INFORMATION OF SURROUNDING PROPERTIES, AND BEGINNING TO SET UP A FILE FOR FIELDWORK AND JOB COMPLETION.IT IS THE POLICY OF OUR OFFICE TO NOT GIVE FREE ESTIMATES; BECAUSE IT TAKES HOURS OF WORK TO GENERATE AN AUTHENTIC AND TRUE ESTIMATE, ANTICIPATED.*** *** GAVE A IMPRESSION THAT HE WAS IN URGENT NEED OF A SURVEY AND ONCE THE PRICE WAS QUOTED, HE DID NOT DISAGREE TO THE QUOTE OR EXPRESS THAT HE NO LONGER NEEDED OUR SERVICE*** *** NEVER CALLED (EVEN AFTER WE LEFT A MESSAGE ON HIS ANSWERING MACHING ON MAY 29,2015) OR INFORMED ME OR MY STAFF THAT HE NO LONGER NEEDED OUR SERVICE.I OPERATED UNDER THE VERBAL AGREEMENT OF HIS URGENT NEED TO HAVE THIS SURVEY DONE BY JUNE 9,I HAD MY SECRETARY EXPRESS TO *** *** (ON THAT FIRST RETURN PHONE CALL ON MAY 29, 2015) HIS NEED TO PROVIDE DOCUMENTS SO THAT WE COULD GET THE JOB STARTED AND COMPLETED IN THIS SHORT TIME FRAME.A BILL WAS MAILED OUT (JUNE 9,2015) FROM MY OFFICE FOR THE SERVICES OF COURTHOUSE RESEARCH IN THE AMOUNT OF $55.00, ADDRESSED TO *** *** THIS BILL WAS MAILED BECAUSE WE STILL HAD NOT RECEIVED ANY WORD TO STOP PROCEEDING WITH THE SURVEY JOB, EVEN THOUGH NO FAX WAS EVER RECEIVED BY HIM OR HIS AGENTS.THAT AMOUNT WAS ESTIMATED FROM THE QUOTE THAT WAS GIVEN TO *** *** OVER THE PHONE WHEN HE FIRST CALLED MY OFFICE TO EXPRESS HIS URGENT NEED TO HAVE A SURVEY DONE BY JUNE 9,2015.ON JUNE 15,2015, *** *** CONTACTED MY OFFICE AND LEFT A MESSAGE ON MY ANSWERING MACHINE INFORMING ME THAT HE RECEIVED A BILL OF $FROM OUR OFFICEHE SAID THAT HE WOULD NOT PAY ME ONE CENT, WOULD SEE ME IN SMALL CLAIMS COURT, FILE A REPORT AGAINST ME, HE CALLED ME AN “***”HE ALSO STATED HE WOULD SPEND HIS EVERY EFFORT MAKING SURE THAT I LOSE MY SURVEY LICENSETHIS IS THE FIRST COMMUNICATION FROM EITHER *** *** OR EITHER AGENT STATING THAT HE NO LONGER WANTED THE JOB COMPLETED AT THIS POINT THE RESEARCH FOR THE JOB HAD ALREADY BEEN COMPLETED INVOLVING HOURS OF RESEARCH AND LEGWORKTHE $BILL WAS ONLY SUBMITTED THAT LOW BECAUSE WE WERE STILL UNDER THE IMPRESSION THAT WE WERE STILL ENGAGED IN COMPLETING THE ENTIRE SURVEY JOBNORMALLY TO RESEARCH FOR SOMEONE OUR BILL IS $300.00.*** *** DID NOT LEAVE A CONTACT NUMBER OF WHERE HE COULD BE REACHED ON HIS RETURN CALL DATED ON JUNE 15,THE ONLY CONTACT NUMBER WE HAVE FOR *** *** IS THE NUMBER HE GAVE US WHICH WAS ***THE NUMBER TO THE AGENCY THAT LISTED THE PROPERTY AND HIS AGENTS NUMBER WERE CONTACT NUMBERS WE USED TO COMMUNICATE WHEN TRYING TO FINISH THE SURVEY AS WELL.I HAVE DONE MY BEST TO CONTACT *** *** IN REGARD TO HIS BILL (WHICH I FEEL IS FAIR AND JUST FOR THE WORK I COMPLETED ON HIS SURVEY) I HAVE MADE EVERY EFFORT TO KEEP HIM INFORMED OF THE SERVICE HE REQUESTED BY MY OFFICE.I, RANDALL R MYERS, IN NO WAY SHAPE OR FORM HAVE CONTACTED *** *** AND REPEATEDLY HARASSED HIM AS HE STATED IN HIS COMPLAINT.IT IS IMPORTANT TO KNOW THAT *** *** USED OBSCENE LANGUAGE TOWARDS ME & MY SECRETARY BY CALLING ME AN “***”AT NO POINT DID I RETALIATE AGAINST *** *** OR TRY TO HARASS OR CAUSE HIM ANY HARM PERSONALLY OR PROFESSIONALLY.I FEEL HIS STATEMENTS ABOUT THE PURSUIT OF REMOVAL OF MY LICENSE ARE UNJUST, DISRESPECTFUL, SLANDEROUS AND NOT NEEDED.I AM JUST TRYING TO RECEIVE PAYMENT FOR SERVICE, I ALREADY PROVIDED *** ***!!RESPECTFULLY SUBMITTED BY:RANDALL R MYERS, R.P.L.S