Mr. [redacted] placed his order on Saturday, 5/21/16, and we shipped it in 2 packages on Monday, 5/23/16. FedEx tracking shows delivery on 5/25/16 and 5/26/16. Mr. [redacted] told us on 6/20/16 that he did not have them. FedEx told us they can only trace lost packages for 10 calendar days past the...
delivery date. Based on the tracking showing delivery confirmation, and the length of time it took Mr. [redacted] to report a problem, we can only conclude that FedEx successfully delivered the packages and they later went missing. A manager contacted Mr. [redacted] on 6/24/16, encouraging him to file a police or insurance report if the items were taken from him.
We're sorry this customer got the wrong
part. We corrected the catalog, provided him with a prepaid shipping
label to return the part, and refunded him in full including all
shipping costs.
He is welcome to purchase the part he
needs online. He is responsible for shipping costs on a new...
order.
Ground shipments usually arrive in 1-5 business days, or he can
choose a expedited shipping method if he needs the part quickly.
He ordered the evening of New Year's
Eve (Wednesday) with 2 business day express shipping. Due to the
national holiday (New Year's Day) Thursday, his order shipped Friday
as our site told him it would when he checked out online. Weekends
are not considered business days. It was delivered Tuesday, 2
business days from the day of shipment, as our site told him it would
when he placed his order.
We are sorry if our representative was less than professional. When Miss [redacted] requested to have Chris' manager call her back, Susan returned her call that same day. Since we were unable to provide a correct, undamaged part after shipping three items, we provided return instructions with a prepaid...
return label and issued a full refund on 9/8. We apologize for the inconvenience and hope that Miss [redacted] gives us another chance in the future.
Mr. [redacted] reported that his KYB strut had failed due to a defect with his MOOG strut mount. Our Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the product. MOOG will not cover a KYB brand part under their...
warranty, and KYB will not cover a part that did not fail due to its own defect. We sent a replacement MOOG strut mount, but we were not able to authorize the warranty replacement return for the KYB strut. We do sell strut & mount kits, as well as strut / coil spring / mount assemblies, for his 2001 Nissan Maxima. In the future, Mr. [redacted] may consider purchasing parts as a kit so the warranty will include all parts together.
On 6/12, Mr. [redacted] contacted us to report that the speed sensor he ordered did not fit and that he did not confirm the fitment details the manufacturer provided prior to ordering. We invited him to return the part for a refund. As our Help page notes, shipping is not refundable unless the return...
is due to our mistake http://www.rockauto.com/help/?page=4#Returns).The truck Mr. [redacted] owns comes with multiple transmission styles. We don't know why other retailers do not note which transmission style their speed sensors fit.He also said the stabilizer bars he ordered did not fit. We provided him with a prepaid FedEx return shipping label to return the part for a refund. He has yet to return his parts.Our managers have multiple responsibilities and are not readily available to speak with customers. At the request of one of the individuals with whom Mr. [redacted] spoke, one of our managers did call and speak with Mr. [redacted].
On 2/4, Mr. [redacted] purchased spark plugs for his 2008 Explorer Sport Trac. On 4/12, he contacted us to report that they were not correct for his vehicle. As our catalog notes, there are two different spark plug designs on 2008 Explorer Sport Tracs. Mr. [redacted] apparently did not check which design he...
had before ordering, and chose parts which do not fit his vehicle. As our Help page notes, parts may be returned within 30 days for a refund (http://www.rockauto.com/help/?page=4#Returns). Since this customer waited more than 30 days to report his problem, we will not accept a return of the parts he purchased.
This customer presents no new information in her rejection. We already issued a full refund, so there is nothing more that we can offer. We are sorry for our mistake on Mrs. W[redacted]'s order. She reported the problem online using our Order Status & Returns page and we provided return instructions with a pre-paid shipping label. She bought a replacement locally, so we issued a full refund on 11/3.Please remove this from the queue.Thank you, Madeline Customer Relations
We are sorry Mr. [redacted] did not receive his package when he hoped! He ordered Wednesday evening 6/7 and chose SmartMail shipping. We shipped his part the following morning, and he received it in 7 business days on 6/17.We are not sure why DHL took 7 days to deliver this package, but SmartMail does...
not offer guaranteed delivery times. If customers need a shipment by a certain day, we offer guaranteed Express methods for most shipments.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In their response they failed to mention that they want me to Pay for shipping their faulty part back to them. I paid shipping once for this already. I also have to remove part from car and make car undrivable while this whole ship back and wait for new part process happens, which is normal policy I understand but still a pain and causes problems for me. When I shop for parts at other businesses usually it is very easy to make a warranty claim and they ship it out to me non problem, or I just take it back to my local store and swap it out. Rockauto whole return/warranty process is designed against the consumer and ends up costing us more in the long run. I will never do business with rockauto again.I still want my money back!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
When this customer ordered a rotor and brake pad kit, the
manufacturer was offering a 10% instant rebate on kits. The purpose
of this rebate was to encourage customers to order a kit on a single
order (rather than individual parts) by offering a lower cost. As
with most instant rebates, it...
would not apply if parts of the kit
were returned or if the kit components were ordered individually/on
separate orders. (Similarly, if customers are offered a “buy one,
get one half off” deal to encourage the purchase of multiple items
and the customer returns one product, they do not get to keep the
second product for half price – rather, the instant rebate is
removed and the customer is charged the usual price for the product.)
The
customer reported that he had ordered the wrong kit for his vehicle.
He ordered a kit with 293mm rotors, but needed 275mm
rotors.
In accordance with our return
policy, since he made a mistake when ordering he could return the
entire kit or just the rotors for a refund but he would be
responsible for all shipping costs. All parts of the kits were the
same except two rotors and the cost of paying shipping 3 times
(outbound, return, and outbound on a new kit) for two entire kits was
higher than just paying to return and reship the rotors only, so we
arranged for him to return just the misordered rotors for a refund of
their cost. Then, he reordered the rotors he needed on a new order.
Since by returning part of the kit he was no longer buying a kit on a
single order, the instant rebate ($28.28) was removed. We didn't
discuss in depth the option of returning the entire kit and
reordering a new kit to keep the rebate on the new kit because the
customer would have ultimately lost more in shipping costs with this
option than he would have saved in keeping a rebate on the new kit.
The
customer has benefited from the way this return was set up because he
lost the least amount of total costs that were a result of him
ordering the wrong kit. No additional refund will be issued.
Ms. [redacted] ordered a Power Select / WPS brand wiper motor, the least expensive wiper motor we offer for her vehicle. She set up a "Part Not Wanted" return online using our Order Status & Returns page, but when the warehouse recevied her return, they reported that the box contained a Valeo brand...
wiper motor and a Cardone Select sales brochure. We do not sell the Valeo brand part Ms. [redacted] returned. We emailed Ms. [redacted] about the return on Friday 12/16 and asked if she would like to pay to have the part shipped back to her or if she would like for us to dispose of the part. We requested this information on Monday 12/19 and Wednesday 12/21. In our final email, we informed her that if we did not receive a response by Monday 12/26, the part would be disposed of. Ms. [redacted] did not provide payment information to have the part sent back to her, so we disposed of the part. No refund will be issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
As our Warranties page explains, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the product to get a replacement part. Mr. [redacted] ordered ACDELCO part #[redacted], listed in our catalog for vehicles with option code JB7, JD5, JD6, or JD7, yet he...
has JB5. ACDELCO confirmed that the part Mr. [redacted] needs, #[redacted], is discontinued and, therefore, it is no longer listed in our catalog. We are sorry the part he purchased didn’t perform well, but the warranty on this part was voided when it was installed on a vehicle for which it was not designed. Mr. [redacted] is not eligible for a replacement under the manufacturer’s warranty and, as our Help page explains, we will not issue refunds for parts that have been installed or modified.
Our site offers live product
availability and pricing. At the time the customer ordered, the
rotors he purchased were available for $41.79 each and advertised as
such online. He purchased two rotors at this price, so we charged him
$83.58 for the two parts.
After his order was...
placed,
shipped, and received, the customer saw that we now offer those
rotors at a lower price and requested a price adjustment. We
explained we can not retroactively offer a price adjustment, since
the price paid when he checked out online reflected the cost we could
source the parts at that time. Now, we can source them for less and
thus can offer them for less. The customer is welcome to return the
rotors he has for a part cost refund and purchase them again at the
lower price, but all shipping costs will be his responsibility. No
price adjustment will be provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Iv that is not true I called prior to installing it and they insisted that it was the correct part I have the old one installed and now my car still won't start I checked all my fueses and non are blown I will never do business nor any of my friends or family with rock auto this is costing me extra money in gas as I have to drive my suburban to work instead of my audi which my wife and I both miss we have owned it for over 5 years and has always been reliable it is not my fault that the manufacturer used 2 different alternators for my model year and if rock auto knew then they would of acknowledged it when I placed the order I called salvaged yards and they ask for a digit number off my vin so it sounds like the don't know their stuff or Need to research and stop insulting customers they said my car was a 1990 audi v8 it is not and I have the title to prove it it's a 2003 audi a8L I will gladly ship their part back at their exspence and would appreciate a full refund if they still refuse then I will have to take them to court and will sue them for repair, stress and added expenses I just want to be able to drive my car again if you have ever driven an Audi you would understand especially when it comes to snow
Rockauto will say we have successfully sold this part 10000 time with no issues they are to funny. Amazon says my part gets a 2 star review because they break. They break because they don't fit certain years.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I definitely can not accept this response because the part and the package had the right part number markings, but was NOT made to the specs. If we would be talking about wrong part number shipped or damaged item - I would definitely accept this 30-day reasoning.But we are talking about the parts being marked with the right part number, but not being made to the dimensions.In the response received from Rockauto customer service directly they went as far as claiming that it's MY DUTY to check that the part fits my car and I have to do it within 30 days. So, in their opinion it's MY duty to check not only that this is the right p/n (which their catalog claims to fit my car) but that the part they are shipping actually fits / meets my car requirements. Well, I believe that it should be the other way around - THEY as 'professionals' should take the responsibility for what THEY are selling to the general public. I just wonder - what would be next they'll come up with - that I, as a consumer should check that the parts they are selling are made of the proper grade of steel? And that it's my responsibility to do so within 30 days?In my view we are dealing with a typical case of breach of trust - they shipped a lemon, a part that could not possibly be used for the make and model it was specified in their invoice and now are trying to sneak away using any pretend possible.Besides, I didn't hear anything about their customer service ignoring my e-mails and requests to hear from their supervisor. Or is it the way they think 'better business' looks like now?In addition, I see quite number of complaints about recent experience with RockAuto.In my opinion this is exactly the case where Revdex.com can show that the interests of general public have to be respected and protected from a greedy company with sticky hands.
Regards,
[redacted]
Revdex.com:Rock auto has shown in their responses that they do not care about their customers and do not back up the products they sell. If a product they sell is faulty it is their responsibility to take ownership and contact the manufacturer, especially when such extensive collateral damage occurs. Their response is to give store credit. Noone would want store credit from a company that sells faulty products and leaves the purchaser to fend for them self when collateral damage is caused. Rock auto should take ownership for what they sell and settle with the manufacturer in this case. They should not leave me to demonstrate and make countless phone calls to right the wrong for a product they sell. This is a poor buisiness ethic they stand by.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I expected this response as RockAuto has no interest in their customers and actually I did provide some new evidence. Where is my refund for the part that was returned brand new and unopenes?? Why did you try to profit from returning a wrong part to me? If anybody reads this, please DON'T order from this company unless you know that this is the exact part or it will cost you and waste your time like I am. Apparently writing the Revdex.com is futile because I don't see anything happening from my complaint. [redacted]
Mr. [redacted] placed his order on Saturday, 5/21/16, and we shipped it in 2 packages on Monday, 5/23/16. FedEx tracking shows delivery on 5/25/16 and 5/26/16. Mr. [redacted] told us on 6/20/16 that he did not have them. FedEx told us they can only trace lost packages for 10 calendar days past the...
delivery date. Based on the tracking showing delivery confirmation, and the length of time it took Mr. [redacted] to report a problem, we can only conclude that FedEx successfully delivered the packages and they later went missing. A manager contacted Mr. [redacted] on 6/24/16, encouraging him to file a police or insurance report if the items were taken from him.
We're sorry this customer got the wrong
part. We corrected the catalog, provided him with a prepaid shipping
label to return the part, and refunded him in full including all
shipping costs.
He is welcome to purchase the part he
needs online. He is responsible for shipping costs on a new...
order.
Ground shipments usually arrive in 1-5 business days, or he can
choose a expedited shipping method if he needs the part quickly.
He ordered the evening of New Year's
Eve (Wednesday) with 2 business day express shipping. Due to the
national holiday (New Year's Day) Thursday, his order shipped Friday
as our site told him it would when he checked out online. Weekends
are not considered business days. It was delivered Tuesday, 2
business days from the day of shipment, as our site told him it would
when he placed his order.
We are sorry if our representative was less than professional. When Miss [redacted] requested to have Chris' manager call her back, Susan returned her call that same day. Since we were unable to provide a correct, undamaged part after shipping three items, we provided return instructions with a prepaid...
return label and issued a full refund on 9/8. We apologize for the inconvenience and hope that Miss [redacted] gives us another chance in the future.
Mr. [redacted] reported that his KYB strut had failed due to a defect with his MOOG strut mount. Our Warranties page explains that, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the product. MOOG will not cover a KYB brand part under their...
warranty, and KYB will not cover a part that did not fail due to its own defect. We sent a replacement MOOG strut mount, but we were not able to authorize the warranty replacement return for the KYB strut. We do sell strut & mount kits, as well as strut / coil spring / mount assemblies, for his 2001 Nissan Maxima. In the future, Mr. [redacted] may consider purchasing parts as a kit so the warranty will include all parts together.
On 6/12, Mr. [redacted] contacted us to report that the speed sensor he ordered did not fit and that he did not confirm the fitment details the manufacturer provided prior to ordering. We invited him to return the part for a refund. As our Help page notes, shipping is not refundable unless the return...
is due to our mistake http://www.rockauto.com/help/?page=4#Returns).The truck Mr. [redacted] owns comes with multiple transmission styles. We don't know why other retailers do not note which transmission style their speed sensors fit.He also said the stabilizer bars he ordered did not fit. We provided him with a prepaid FedEx return shipping label to return the part for a refund. He has yet to return his parts.Our managers have multiple responsibilities and are not readily available to speak with customers. At the request of one of the individuals with whom Mr. [redacted] spoke, one of our managers did call and speak with Mr. [redacted].
On 2/4, Mr. [redacted] purchased spark plugs for his 2008 Explorer Sport Trac. On 4/12, he contacted us to report that they were not correct for his vehicle. As our catalog notes, there are two different spark plug designs on 2008 Explorer Sport Tracs. Mr. [redacted] apparently did not check which design he...
had before ordering, and chose parts which do not fit his vehicle. As our Help page notes, parts may be returned within 30 days for a refund (http://www.rockauto.com/help/?page=4#Returns). Since this customer waited more than 30 days to report his problem, we will not accept a return of the parts he purchased.
This customer presents no new information in her rejection. We already issued a full refund, so there is nothing more that we can offer. We are sorry for our mistake on Mrs. W[redacted]'s order. She reported the problem online using our Order Status & Returns page and we provided return instructions with a pre-paid shipping label. She bought a replacement locally, so we issued a full refund on 11/3.Please remove this from the queue.Thank you, Madeline Customer Relations
We are sorry Mr. [redacted] did not receive his package when he hoped! He ordered Wednesday evening 6/7 and chose SmartMail shipping. We shipped his part the following morning, and he received it in 7 business days on 6/17.We are not sure why DHL took 7 days to deliver this package, but SmartMail does...
not offer guaranteed delivery times. If customers need a shipment by a certain day, we offer guaranteed Express methods for most shipments.
We have nothing further to say to Mr. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. In their response they failed to mention that they want me to Pay for shipping their faulty part back to them. I paid shipping once for this already. I also have to remove part from car and make car undrivable while this whole ship back and wait for new part process happens, which is normal policy I understand but still a pain and causes problems for me. When I shop for parts at other businesses usually it is very easy to make a warranty claim and they ship it out to me non problem, or I just take it back to my local store and swap it out. Rockauto whole return/warranty process is designed against the consumer and ends up costing us more in the long run. I will never do business with rockauto again.I still want my money back!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
When this customer ordered a rotor and brake pad kit, the
manufacturer was offering a 10% instant rebate on kits. The purpose
of this rebate was to encourage customers to order a kit on a single
order (rather than individual parts) by offering a lower cost. As
with most instant rebates, it...
would not apply if parts of the kit
were returned or if the kit components were ordered individually/on
separate orders. (Similarly, if customers are offered a “buy one,
get one half off” deal to encourage the purchase of multiple items
and the customer returns one product, they do not get to keep the
second product for half price – rather, the instant rebate is
removed and the customer is charged the usual price for the product.)
The
customer reported that he had ordered the wrong kit for his vehicle.
He ordered a kit with 293mm rotors, but needed 275mm
rotors.
In accordance with our return
policy, since he made a mistake when ordering he could return the
entire kit or just the rotors for a refund but he would be
responsible for all shipping costs. All parts of the kits were the
same except two rotors and the cost of paying shipping 3 times
(outbound, return, and outbound on a new kit) for two entire kits was
higher than just paying to return and reship the rotors only, so we
arranged for him to return just the misordered rotors for a refund of
their cost. Then, he reordered the rotors he needed on a new order.
Since by returning part of the kit he was no longer buying a kit on a
single order, the instant rebate ($28.28) was removed. We didn't
discuss in depth the option of returning the entire kit and
reordering a new kit to keep the rebate on the new kit because the
customer would have ultimately lost more in shipping costs with this
option than he would have saved in keeping a rebate on the new kit.
The
customer has benefited from the way this return was set up because he
lost the least amount of total costs that were a result of him
ordering the wrong kit. No additional refund will be issued.
Ms. [redacted] ordered a Power Select / WPS brand wiper motor, the least expensive wiper motor we offer for her vehicle. She set up a "Part Not Wanted" return online using our Order Status & Returns page, but when the warehouse recevied her return, they reported that the box contained a Valeo brand...
wiper motor and a Cardone Select sales brochure. We do not sell the Valeo brand part Ms. [redacted] returned. We emailed Ms. [redacted] about the return on Friday 12/16 and asked if she would like to pay to have the part shipped back to her or if she would like for us to dispose of the part. We requested this information on Monday 12/19 and Wednesday 12/21. In our final email, we informed her that if we did not receive a response by Monday 12/26, the part would be disposed of. Ms. [redacted] did not provide payment information to have the part sent back to her, so we disposed of the part. No refund will be issued.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
As our Warranties page explains, like other retailers of branded products, RockAuto honors the warranty provided by the manufacturer of the product to get a replacement part. Mr. [redacted] ordered ACDELCO part #[redacted], listed in our catalog for vehicles with option code JB7, JD5, JD6, or JD7, yet he...
has JB5. ACDELCO confirmed that the part Mr. [redacted] needs, #[redacted], is discontinued and, therefore, it is no longer listed in our catalog. We are sorry the part he purchased didn’t perform well, but the warranty on this part was voided when it was installed on a vehicle for which it was not designed. Mr. [redacted] is not eligible for a replacement under the manufacturer’s warranty and, as our Help page explains, we will not issue refunds for parts that have been installed or modified.
Our site offers live product
availability and pricing. At the time the customer ordered, the
rotors he purchased were available for $41.79 each and advertised as
such online. He purchased two rotors at this price, so we charged him
$83.58 for the two parts.
After his order was...
placed,
shipped, and received, the customer saw that we now offer those
rotors at a lower price and requested a price adjustment. We
explained we can not retroactively offer a price adjustment, since
the price paid when he checked out online reflected the cost we could
source the parts at that time. Now, we can source them for less and
thus can offer them for less. The customer is welcome to return the
rotors he has for a part cost refund and purchase them again at the
lower price, but all shipping costs will be his responsibility. No
price adjustment will be provided.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Iv that is not true I called prior to installing it and they insisted that it was the correct part I have the old one installed and now my car still won't start I checked all my fueses and non are blown I will never do business nor any of my friends or family with rock auto this is costing me extra money in gas as I have to drive my suburban to work instead of my audi which my wife and I both miss we have owned it for over 5 years and has always been reliable it is not my fault that the manufacturer used 2 different alternators for my model year and if rock auto knew then they would of acknowledged it when I placed the order I called salvaged yards and they ask for a digit number off my vin so it sounds like the don't know their stuff or Need to research and stop insulting customers they said my car was a 1990 audi v8 it is not and I have the title to prove it it's a 2003 audi a8L I will gladly ship their part back at their exspence and would appreciate a full refund if they still refuse then I will have to take them to court and will sue them for repair, stress and added expenses I just want to be able to drive my car again if you have ever driven an Audi you would understand especially when it comes to snow
Rockauto will say we have successfully sold this part 10000 time with no issues they are to funny. Amazon says my part gets a 2 star review because they break. They break because they don't fit certain years.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I definitely can not accept this response because the part and the package had the right part number markings, but was NOT made to the specs. If we would be talking about wrong part number shipped or damaged item - I would definitely accept this 30-day reasoning.But we are talking about the parts being marked with the right part number, but not being made to the dimensions.In the response received from Rockauto customer service directly they went as far as claiming that it's MY DUTY to check that the part fits my car and I have to do it within 30 days. So, in their opinion it's MY duty to check not only that this is the right p/n (which their catalog claims to fit my car) but that the part they are shipping actually fits / meets my car requirements. Well, I believe that it should be the other way around - THEY as 'professionals' should take the responsibility for what THEY are selling to the general public. I just wonder - what would be next they'll come up with - that I, as a consumer should check that the parts they are selling are made of the proper grade of steel? And that it's my responsibility to do so within 30 days?In my view we are dealing with a typical case of breach of trust - they shipped a lemon, a part that could not possibly be used for the make and model it was specified in their invoice and now are trying to sneak away using any pretend possible.Besides, I didn't hear anything about their customer service ignoring my e-mails and requests to hear from their supervisor. Or is it the way they think 'better business' looks like now?In addition, I see quite number of complaints about recent experience with RockAuto.In my opinion this is exactly the case where Revdex.com can show that the interests of general public have to be respected and protected from a greedy company with sticky hands.
Regards,
[redacted]
Revdex.com:Rock auto has shown in their responses that they do not care about their customers and do not back up the products they sell. If a product they sell is faulty it is their responsibility to take ownership and contact the manufacturer, especially when such extensive collateral damage occurs. Their response is to give store credit. Noone would want store credit from a company that sells faulty products and leaves the purchaser to fend for them self when collateral damage is caused. Rock auto should take ownership for what they sell and settle with the manufacturer in this case. They should not leave me to demonstrate and make countless phone calls to right the wrong for a product they sell. This is a poor buisiness ethic they stand by.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I expected this response as RockAuto has no interest in their customers and actually I did provide some new evidence. Where is my refund for the part that was returned brand new and unopenes?? Why did you try to profit from returning a wrong part to me? If anybody reads this, please DON'T order from this company unless you know that this is the exact part or it will cost you and waste your time like I am. Apparently writing the Revdex.com is futile because I don't see anything happening from my complaint. [redacted]