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Handy Girl Home Improvements, LLC

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Reviews Handy Girl Home Improvements, LLC

Handy Girl Home Improvements, LLC Reviews (4)

RE: Revdex.com Complaint: *** I began working for Mr*** in October with a roof and drywall repair contractWe were then hired by
Mr*** who had legally become *** *** to complete some tile, drywall
and painting work for Mr*** (***) who had become a woman and filed
for
divorce from his female partner and wife ***, who has filed a complaint but
did not sign , nor was she present during any of this workWe had no contract
with *** *** nor was she present during any of the contracted workThe
dispute says I was not present during the work, I personally repaired all the
drywall work in the home, and painted all the repaired drywall while of my
employees worked on installing tile that had fallen off nearly 75% of the
kitchen counters and an island, I also collected the final payment and the
signed change orderI am the owner and make every effort to inspect all of the
work when it is completed, this job is hours from our shop, yet I was there
to not only do some of the work but to inspect the work and met with the
contract signee on separate occasions, I have a trained, licensed and
qualified staff of - they are empowered to execute contracts and work without
me personally being on every job siteI informed Mr*** AKA Mrs***
that the tile used in all the bathroom counter tops was actually floor tile, we
did re-grout itOur contract ,see ***, says nothing about re -tiling or
replacing any tiles around the bath tub - all we did was re-grout the tub
surface and the tub was a sunken garden tubDuring the work ; "lift base
cabinet off floor to match height of existing counter of stove"The scope
of work was changed and additional work was needed to complete the island - at
that time Mr*** AKA Mrs*** refused to pay for the additional work
and began insulting the employees doing the tile workI was called and then
spoke to Mr*** AKA Mrs*** - at that time I had my employees complete
the workThe original change order for $was paid but the additional
wood to build the additional base and skirt, tiling work and labor was not
recoveredI made the decision to complete the project as the home was on the
market, and Mr*** AKA Mrs*** *** was under a great deal of stress
with the pending move, divorce and surgeryWhen *** called me on
to replace tile and Regrout a sink I told her normally I would happily return
to fix any work we did - however, under the circumstances outlined above
neither I nor my staff wished to be involved with this house or family any
longerI did offer her the names and numbers of other contractors that may be
able to assist her

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
MsH*** did not make an offerShe threatened litigationThe statements MsH*** made are inaccurate and deceitful
I have attached a document that contains the scanned images of the signed contract, including annotations made the day items were removed from the contractI have also included a contract addendum and pictures showing the state of the garage/spa left by Handy Girl in November
It should be noted that the contract MsH*** provided you and the contract I scanned are not the sameSome of the text has been removed from the contract MsH*** provided, and the text size & style have changed in partsI find this suspect and quite peculiar
Items I dispute from MsH*** response:
MsH*** claims $*** was removed from the contract for the electrical required for the spaThis is not correctMsH*** removed $*** from the contract for the spa-hookup and $*** for the hanging of the replacement doors
MsH*** claims she was under contract for the hanging of the replacement doorsThis is not trueThe replacement of the doors was removed from the contractShe further claims that the drywall around the doors went with the hanging of the doorsThis is also not trueThe contract clearly stipulates the garage will be fully dry walledReplacing the garage door is a separate section from the drywall
MsH*** claims we never complained about the quality or appearance of the tileThis is untrueWe complained in email; we complained to her directly when she was at our house to collect further paymentMsH*** doesn't listen and always has some excuseWe were rarely home when her team was on premisesWe left the garage door open so they could access the garage when we went to workNobody ever had us review their work
On November 7th MsH*** requested full payment for the contract dated September 26thWe paid for all work in progress and expected her to return to complete the drywall, painting and tile around the HVAC, breaker box and outletsOn this day, the replacing of the garage door and the spa-hookup were removed from the contractNo new contract was createdNo deposit was madeWe were under no obligation to hire MsH*** for further efforts in our home
On November 24th MsH*** contacted us to schedule an electrician to come out on November 27th to complete the electrical work for the spa hookupShe contacted us the morning of November 27th to inform us she had to fire her electrician because he refused to do the work for the $*** cost she had originally contractedAt this time we decided we would not hire MsH*** to continue work in our homeWe later informed her we had hired someone else to complete the electrical and hanging of replacement doors
Because we did not like the tile appearance we decided to add a border between the two tilesWe had already paid-in-full for the work in the contract and had every right to modify the appearance of the tileWe own the tileWe own the garageThis is our homeMsH*** has no rights to itShe has been paid in-full, paid for work she did not complete, that she later refused to completeWe did not breach the contract as we had paid in-full when we modified the tile; we only modified areas that Handy Girl had completed
MsH*** did not help purchase the replacement doorsWhen her team returned on February 19th, they stated that the doors looked great and that the design was much different from what they would have done
On February 19th, MsH*** team did not complete the ceiling drywallThey attempted to fix the tile around the breaker box but the result was worse than the original(Original work shown in picture.) They did hang the ceiling fanHowever, they also caused the following lights in my house to not work: front porch, front door, hallway, living room, laundry room, hallway and deckThey did not check to see if any of their electrical work had caused problemsI had to figure out that the lights mentioned previously would only work when the garage interior lights were onHandy Girl had to return on February 20th to fix the lightsMsH*** team mentioned that they had to insist that she allow them to return as she was planning on having us wait until the following weekend(They did resolve the issue after a few hours.) It should be noted that Handy Girl was scheduled to finish the drywall on the 19thIf I had been informed they were doing tile or electrical I would have stopped them
Handy Girl never returned to complete the drywall and painting of the ceiling or the wall around the doors
MsH*** did overcharge us for the tileIt is true that tile is bought per boxBut the cost of the box is based on the square foot or linear foot of the tile(MsH*** should be aware this is how the tile is sold!) The tile in question is sold by the box, based on the square footage within each boxWe never received any receipts as she claims
I have paid MsH*** $***:
Sept26, check #***, $***
Oct3, check #***, $***
Oct.20, check # ***, $***
Nov11, check #***, $***
I have chosen not to include copies of the check as each contains personal information
I have asked for reimbursement of the cost to hire someone to finish the work Handy Girl refused to complete, for the cost of fixing the tile around the breaker box and outlets, and for the overcharge of tile
I will pursue this matter furtherAt a minimum I will be filing a complaint with the board of contractorsI don't think someone who lacks integrity, performs such poor quality work, should have a license
I find it very disconcerting that Handy Girl / MsH*** has an A+ rating on the Revdex.com website
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with Ms. [redacted] response because it contains many untruths. Ms. [redacted] stated that I did not sign the contract and that is correct however, Revdex.com states that as a spouse I am able to file a complaint on my spouse's behalf. Ms. [redacted] formerly Mr. [redacted] and I are legally and happily married.  I do not know where Ms. [redacted] is getting her information about our supposed divorce or why she feels the need to mention my spouse's personal business, i.e. transitioning into a woman.  Regardless of what she may think or how she may feel, that particular personal information has no bearing on this complaint, unless of course Ms. [redacted] does not agree with my spouse's personal life choices and that is why she is making these false accusations about my spouse insulting her employees. If that is the case, she should not have taken the job. My spouse and I decided to contract Handy Girl Home Repairs, LLC because they had done some previous roof and drywall repair in our home and everything went great and they finished the job when they said they would and we haven't had any problems with those repairs. During that time, my spouse was "Alan [redacted]" (male) but it seems that this time around since my spouse is now "[redacted]" (legally female) suddenly there are false accusations about "her" being thrown around.  I stand corrected on a statement I made on the original complaint I submitted. I stated that Ms. [redacted] was not present during the work, when in fact she was. After showing my spouse Ms. [redacted]'s response, she told me that Ms. [redacted] was present the day the work began on our home for half of the day but that she did not return that day or any other day thereafter.  Ms. [redacted] stated that she was at my home repairing drywall, but she failed to mention that she left it half done and it would not have been completed had I not pointed it out to her employees. When I showed it to her employee [redacted], he apologized and said he would finish it. The unfinished drywall was in my daughters bedroom and in the Jack and Jill bathroom that she shares with her brother (photos [redacted]). That was one of the many discrepancies that I came across while inspecting Ms. [redacted]'s employees work upon my return home.  My two small children and I were away on vacation and had to return home early so that Ms. [redacted]'s employees could finish the repairs because she refused to let them finish the work on the change order form. It was a huge inconvenience.Unfortunately my spouse could not be there because the soonest day that Ms. [redacted] would let her employees return to finish the work was a day that my spouse was scheduled to work. She is a [redacted] at Marine Corps Base Quantico and is on a 48 hour on/48hour or 72hour off shift.  Therefore, Ms. [redacted]'s response stating that I wasn't present for any of the repairs and her statement saying she had had her employees stay and finish the work is a flat out lie. Had she communicated with her employees, she would know that.  I made final payment to Ms. [redacted]'s employee [redacted]. Also, the business is so unprofessional as they didn't even have a proper receipt to give me upon payment. [redacted] took the credit card information and and made up a receipt on a scratch piece of paper. Unfortunately we threw it out once payment was cleared.  Moreover, while I was away, my spouse sent me pictures via text message of the way the kitchen counter was being raised to meet the height of the existing counter stove and we were not happy with the way it looked. It looked very unprofessional and just pain ugly! We were trying to sell our home and what Ms. [redacted]'s employees were doing would have definitely set the sale of our home back or we would've had to lower the price as kitchens and bathrooms are what sell homes! So, my spouse told the employees that we were not happy with the way the counter looked and to please stop and contact Ms. [redacted] to let her know. They contacted her (it was around 3:30pm) and that was when she had them cease all work, pack up and leave the premises. Her employees wanted to stay and finish the job but she insisted they leave. Her employees said that she could not speak with my spouse on the phone because she was "sick". All communication from that point forward between my spouse and Ms. [redacted] was via email because she would not answer any of my spouse's phone calls. I have also attempted multiple phone calls to Ms. [redacted] to let her know we were unhappy with her repairs. I specifically remember calling around mid September during the [redacted]. If I remember correctly her voicemail stated that her business would be closed to observe. My calls were not returned. When I tried calling again in October my calls were still not answered. My call was finally answered on February 22, 2016. [redacted] answered the phone and I told him what was happening with the repairs in the bathroom. He was very cordial and said he would pass the information on to Ms. [redacted] and that is when she finally returned my phone call and was very rude and unprofessional. I did the walk through of my home with Ms. [redacted] before any contracts were drawn up or signed to show her what we wanted fixed in order to get the house sold per the feedback we were getting from potential buyers and obvious things that had to be fixed i.e. the missing tiles that had fallen off of the kitchen counters that were hot glued on by the previous owners. Raising the counter wasn't something that needed to be done but Ms. [redacted] suggested it and told me what she envisioned and it sounded like it would look really nice and would be a selling feature. She suggested raising the counter and adding nice feet like the ones found on the bottom of some dressers and night stands that raise them off of the floors. Well, the picture that My spouse sent me via text looked nothing like what Ms. [redacted] had previously suggested during our walk through. Basically they removed the counter top and added wood on top of the cabinet to raise the cabinet and it looked awful. So we spoke up and voiced our dissatisfaction and apparently Ms. [redacted] was not happy about it so she made her employees stop working. Per Ms. [redacted]'s contract section II Scope of Work, the sixth item states "Correct tile tub surround and re-grout entire tub surface" I understand that to mean to exactly what it states. A tile that they re-grouted to the master bathroom bathtub came off and the grout around the tub is separating from the tub and wall.  The same is also happening to one of the sinks in that same bathroom. This should not happen 5 months after the work has been completed, that is unacceptable!We were not going to pay for any additional work until we had everything documented on a new contract or on a "Change Order Form" and until all of the work was completed. If Ms. [redacted] wanted to be paid for additional supplies and labor, she should have written up a new order form and/or contract and we would've paid. As far as additional tile work for the counter, I don't understand where that is coming from because that was on the original contract. It still baffles me why Ms. [redacted] would allow her employees to return to a supposed "uncomfortable work environment" if my spouse had previously been "insulting" towards them. When I spoke with Ms. [redacted] on February 22, 2016 she refused to tell me how my spouse was being "disrespectful" to her employees. Reading Ms. [redacted]'s response to the Revdex.com is the first time I'm hearing of the exact reason how my spouse was supposedly being disrespectful. I do not equate speaking up in a respectful manner about a job one is not happy with in the same bracket as being disrespectful. Furthermore, my spouse would not be disrespectful and then turn around and put myself and our two young children alone in a possible hostile situation with complete strangers, both of them being men, especially knowing she could not be home when they would be returning to finish the repairs. She simply would not have done it even if she could have been there.My spouse and I carry ourselves in a respectful and professional manner when conducting business.  We are both honorably discharged Veterans, both having served in the [redacted] and I also served in the [redacted] We have 13 years of service between us. I served two tours in Iraq and as previously stated, my spouse is a distinguished [redacted] and she is also a [redacted] We know the meaning of integrity and live it everyday of our lives and it is something we are instilling in our two young children. We also value our time with our children. Due to Ms. [redacted]'s unprofessionalism and lack of integrity we have had to spend precious time that we could have been spending with our children filing this complaint. My spouse and I feel it is our duty to inform potential customers of how Ms. [redacted] owner of Handy Girl Home Repairs, LLC conducts business. For the record, Ms. [redacted] did not offer me any names or phone numbers of contractors and even if she would have, based off of her work ethic, sub-standard repairs, lack of professionalism and most importantly lack of integrity I would not trust her judgement.  I am more than capable of finding a reputable contractor on my own. In hindsight I wish I hadn't paid for a service I was not happy with but at the time it seemed it would have been more trouble than it was worth. We held up our end of the contract and unfortunately Ms. [redacted] did not. We have also submitted a complaint/review on [redacted] as that is where we found Handy Girl Home Repairs, LLC. There are more photos that I would have liked to submit but unfortunately the limit is ten. Can you please advise if there is any way that I can submit them? [redacted] photos are of:-Master Bathroom 1. Where the tile fell off of the master bathroom tub, 2. the grout separating from the around the tub. 3. Grout separating from around the sink counter4. Before and after photo of the same sink (they were just supposed to grout the tiles back on to the counter and put fresh caulk around the sink where it meets the counter and whatever they ended up doing made the sink actually sink into to counter and haphazardly put grout around it so instead of the sink being slightly raised above the counter so water doesn't quickly overflow, it is flushed with the counter. -Kitchen1. The bottom of the cabinet that the counter sits on that Ms. [redacted] suggested we raise up. Notice how we had to add wood putty to fill in the enormous gaps that they left wide open and unfinished (refer back to the photos Ms. [redacted] submitted for reference). The wood that they used to build the base and skirt (that Ms. [redacted] stated was not recovered) isn't even sanded down. It looks like scrap wood and they just painted over it quickly with white paint (looks totally unprofessional). Also, my 2 year old daughter was able to pull out one of the nails they used to attach the base to the cabinet. Luckily I caught her just in time before any serious injury happened.  -Daughters Bedroom and Jack and Jill Bathroom 1. Photo of drywall that Ms. [redacted] claimed to have repaired. That is what it looked like after her employees "painted" over it! Regards,
[redacted]

This is a contract dispute. Mrs. [redacted], breached the contract when she failed to contact me to install the doors we ordered together from [redacted] and were under contract to install. She also breached the September 26, 2016 contract when she removed our tile work and had a local handy man install a...

border through our tile. On September 26, 2016 Mrs. [redacted] signed a contract which detailed the scope of work as: Purchase and install 6 recessed lights in white and install in garage ceiling on a separate switch with dimmer (lights to be rated for damp environment) Hang mold resistant drywall in 20x20 garage and on ceiling. Skim, sand and finish with one coat PVA primer and 2 coats of customer approved Benjamin Moore kitchen and bath paint. Remove garage doors and frame in for exterior French doors ( customer to provide French doors) Install 220 electrical outlet for spa and an additional outlet outside for a generator (pricing assumes room in existing electrical box for additional outlets) End of Scope We credited her back $[redacted] for the electrical work, as her husband had a friend who was willing to do the electrical - the total contract was $[redacted]. A change order dated September 19, 2016 was completed for the change from drywall being hung to 2 garage walls being water proofed and tiled and the purchase and install of a 52" fan. I provided samples of the tile to Mrs. [redacted] she paid for the tile- the exact amount I paid for the tile from 4 different [redacted] I did not even charge for picking up tile in [redacted]. I presented her with the receipts (which I still have) and she paid for the tile in full. I did not pay for tile by the square foot I paid for each box and provided her with the receipt for each purchase no mark up. With natural stone, you will a gradient color change it is a natural stone and all the lot numbers matched but any natural stone each piece will have a different tone even within the same color it will look different - at no time during any of the work did she mention being concerned with the color or quality of work. We worked at her home for weeks, on February 19, 2017 she did not speak to me or any of my employees about any concerns. No emails or any indication that she was not happy with the work. To date Mrs. [redacted] has never expressed being unsatisfied with our work in any form other than a Revdex.com letter. To address the claim that we did not follow Virginia code for tiling around the breaker box: The tile is ¼" and removal of the breaker panel is possible by removing the screws allowing the tile to remain in place as required per current Virginia code. ** CODE 312.3 Position in Wall. In walls of concrete, tile, or other noncombustible material, cabinets shall be installed so that the front edge of the cabinet is not set back of the finished surface more than 6 mm (1 /4 in.). In walls constructed of wood or other combustible material, cabinets shall be flush with the finished surface or project therefrom. I have photos of the tile from start to finish. The tile was left uncompleted to allow a ductless HVAC unit to be installed and the tile was not completed around the breaker box to allow for electrical to be run to the unit. We could not hang all the ceiling drywall because the garage remote was in the way so we had to stop to allow the garage doors to be removed and the ceiling control- we could not hang any further drywall or lights, and all tile work except the HVAC access hole and breaker box was complete. Mrs. [redacted] inspected all the completed work and paid the balance of Sept. 16, 2017 contract. My company was then contracted to do the HV AC and the hanging of garage doors; we sat and I assisted her with ordering these doors from the [redacted], we did not collect a deposit, we would have asked for the deposit when the doors arrived. Mrs. [redacted] stated she would call me when the doors arrived from [redacted]. after 5 weeks and no phone call letting me know that the doors had arrived I sent her an Email and she told me the HVAC had been completed by a friend of her husband who was also servicing the unit. The garage doors that were being converted to French doors had been installed by her husband and his friend. A local handyman had built the deck, removed our tile from the walls and installed a blue border she had also had the same handy man put in a tile floor. My crew returned on February 19, 2017 and hung drywall on the ceiling, installed the fan, and installed the final recessed lights now that the garage remote had been removed. Mrs. [redacted] demanded we complete the drywall work around the garage doors -which we would have completed if we had hung the doors. We completed all contracted work and as I expressed to her the drywall around the doors would have been completed if we had done that work.Mrs. [redacted] has the right to hire whatever contractor or handyman she chooses; however, we were under contract, no deposit was collected, once the doors arrived we would have asked for the deposit. We were under the assumption that she was completely satisfied as she had every opportunity to express her concerns and never did - she completed inspections with my foreman at every phase of the project. I assumed and would be calling us when the doors arrived from [redacted], we even had our number as the pickup contact - after 7 weeks we contacted her not the other way around and only after we contacted her did she disclose that all the work had been completed by someone else. She claims in her complaint that we simply failed to show up, which is not the case.

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Address: 8047 Fulmont Dr, King George, Virginia, United States, 22485-3745

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