On December 15th, we mailed the final account statement to the resident [redacted] We did not have an email address on file for [redacted] to send any information All correspondence relating to the apartment goes to the resident(s) only The only reason we would of sent it to the guarantor is if they requested it At that time there was no request Since this letter from the Revdex.com we now have the email address of [redacted] and we have resent the final account statement showing all charges Thanks, Community Manager The Villages of Bent Tree Direct: Fax: Email: [redacted] @villagesofbenttree.com Community Website: www.villagesofbenttree.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First they have all my info in the lease since I was a cosigner and I havent changed my address or my email Second, [redacted] didn't receive any kind of document, and after collection called him he asked you didn't contact me about this they said we don't have your new address on the file he said no when I left I gave it to you, and today 9/they sent an email about the detail charges and surprisingly they have [redacted] s address?? Regards, [redacted]
I am writing to you in response to the complaint under ID #***, regarding *** *** who resides at *** *** *** * *** *** **Ms*** complained about the condition of her interior door, since then maintenance has went over and spoken to Ms*** and leveled off the doorAlso
the package situation was taken care of as wellLooks like UPS had scanned the packed as delivered with intentions of dropping it off at the leasing officeUpon arrival to the office he or she noticed the office was closedThe package was then delivered the following business dayThe resident has since picked up the package and has no further issues with the apartment
Please let me know if there is anything else I can assist with
*** ***
Community Manager
The Villages of Bent Tree
Ramblewood Drive
Indianapolis, IN Direct: 317.875.***
Fax: Email: ***@ardizzoneenterprises.com
Community Website: www.villagesofbenttree.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.information was given regarding the packageMs. *** signed for the packaged on December 19, No one in the office could find the package days later. *** called on me on December 29thHe stated that UPS had dropped off the package around 2:30p that dayWhich was the same day that the Revdex.com first came across his deskAlso, *** stated that the apartment complex was above federal law because they are considered private property when I mentioned that issue with my package was considered mail fraud.Please do not lie about information. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First they have all my info in the lease since I was a cosigner and I havent changed my address or my email.
Second, [redacted] didn't receive any kind of document, and after collection called him he asked you didn't contact me about this they said we don't have your new address on the file he said no when I left I gave it to you, and today 9/23 they sent an email about the detail charges and surprisingly they have [redacted]s address??
Regards,
[redacted]
I’m sending you this information in response to the compliant that was filed by [redacted]. I’ve attached a copy of the final account statement and a copy of the resident’s ledger. On page 4 of the attached ledger, you can see that the payment in question was posted to the ledger on 6/30/15...
in the amount of $1,836.00. At the time the payment was posted, the account balance on the ledger was a credit balance of $1,741.39. [redacted] thought the payment was only processed for $1,741, but that is not the case. The payment was processed for the full amount of $1,836.00, but there was a balance of $94.61 when the payment was posted, which left a credit balance of $1,741.39. (Highlighted in yellow in screen shot below) I’ve also included a copy of the Final Account Statement which indicates there were three (3) charges for broken blinds at $15.00 each. Our service request history indicates that the resident requested to have the broken blinds replaced prior to vacating. There was no evidence or prior report that three (3) sets of blinds were broken by maintenance, therefor the resident is responsible for the damages. Please let me know if you need anything further to resolve this compliant.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The attachment and supplement materials are blank, I try to download it from two different computers, they are totally blank. SInce there is no formal document to illustrate the finical statement, I am not accepting the response made by the business.
Regards,
[redacted]
I battled red ants virtually the entire time I stayed there, they had treated my apartment 3 times and they were still swarming my home. Then they moved what seemed to be a whole family into a one bedroom unit above mine, shortly after, my apartment became infested with bed bugs. I had to move into a hotel for almost a month out of my own pocket because they didn't offer to put me in another unit or anything. They just wanted me to stay there while their exterminators treated the apartment (three treatments spread out over a month an a half, which, only 2 were completed) and even after the treatments I was still seeing the bed bugs. When I told them I would be breaking my lease, they tried to tell me I would have to pay the early termination fee, after all that, they reported to the new apartment I was trying to move in to that I still had an unpaid balance, which caused my application to be rejected. Then sent me a $3 check as my deposit refund stating I owed for damages to my apartment. I am scarred for life, I have never lived with bed bugs, I'm still battling psychological issues behind it, feeling my skin crawl, jumping up in the middle of the night from nightmares not to mention all the money and possessions I lost behind this whole ordeal. I had to get rid of the majority of my furniture and from the cost of staying in the hotel, I'm basically starting at ground zero with no money to get back on my feet. Worst apartment experience of my life.
On December 15th, 2013 we mailed the final
account statement to the resident [redacted]. We did not have an email
address on file for [redacted] to send any information. All
correspondence relating to the apartment goes to the resident(s)...
only.
The only reason we would of sent it to the guarantor is if they requested
it. At that time there was no request. Since this letter from the
Revdex.com we now have the email address of [redacted] and we have resent the
final account statement showing all charges.
Thanks,
Community Manager
The Villages of Bent Tree
Direct: 317.875.8088
Fax: 317.876.3552
Email: [redacted]@villagesofbenttree.com
Community Website: www.villagesofbenttree.com
On December 15th, we mailed the final account statement to the resident [redacted] We did not have an email address on file for [redacted] to send any information All correspondence relating to the apartment goes to the resident(s) only The only reason we would of sent it to the guarantor is if they requested it At that time there was no request Since this letter from the Revdex.com we now have the email address of [redacted] and we have resent the final account statement showing all charges Thanks, Community Manager The Villages of Bent Tree Direct: Fax: Email: [redacted] @villagesofbenttree.com Community Website: www.villagesofbenttree.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below First they have all my info in the lease since I was a cosigner and I havent changed my address or my email Second, [redacted] didn't receive any kind of document, and after collection called him he asked you didn't contact me about this they said we don't have your new address on the file he said no when I left I gave it to you, and today 9/they sent an email about the detail charges and surprisingly they have [redacted] s address?? Regards, [redacted]
I am writing to you in response to the complaint under ID #***, regarding *** *** who resides at *** *** *** * *** *** **Ms*** complained about the condition of her interior door, since then maintenance has went over and spoken to Ms*** and leveled off the doorAlso
the package situation was taken care of as wellLooks like UPS had scanned the packed as delivered with intentions of dropping it off at the leasing officeUpon arrival to the office he or she noticed the office was closedThe package was then delivered the following business dayThe resident has since picked up the package and has no further issues with the apartment
Please let me know if there is anything else I can assist with
*** ***
Community Manager
The Villages of Bent Tree
Ramblewood Drive
Indianapolis, IN Direct: 317.875.***
Fax: Email: ***@ardizzoneenterprises.com
Community Website: www.villagesofbenttree.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.information was given regarding the packageMs. *** signed for the packaged on December 19, No one in the office could find the package days later. *** called on me on December 29thHe stated that UPS had dropped off the package around 2:30p that dayWhich was the same day that the Revdex.com first came across his deskAlso, *** stated that the apartment complex was above federal law because they are considered private property when I mentioned that issue with my package was considered mail fraud.Please do not lie about information. Regards,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
First they have all my info in the lease since I was a cosigner and I havent changed my address or my email.
Second, [redacted] didn't receive any kind of document, and after collection called him he asked you didn't contact me about this they said we don't have your new address on the file he said no when I left I gave it to you, and today 9/23 they sent an email about the detail charges and surprisingly they have [redacted]s address??
Regards,
[redacted]
I’m sending you this information in response to the compliant that was filed by [redacted]. I’ve attached a copy of the final account statement and a copy of the resident’s ledger. On page 4 of the attached ledger, you can see that the payment in question was posted to the ledger on 6/30/15...
in the amount of $1,836.00. At the time the payment was posted, the account balance on the ledger was a credit balance of $1,741.39. [redacted] thought the payment was only processed for $1,741, but that is not the case. The payment was processed for the full amount of $1,836.00, but there was a balance of $94.61 when the payment was posted, which left a credit balance of $1,741.39. (Highlighted in yellow in screen shot below) I’ve also included a copy of the Final Account Statement which indicates there were three (3) charges for broken blinds at $15.00 each. Our service request history indicates that the resident requested to have the broken blinds replaced prior to vacating. There was no evidence or prior report that three (3) sets of blinds were broken by maintenance, therefor the resident is responsible for the damages. Please let me know if you need anything further to resolve this compliant.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The attachment and supplement materials are blank, I try to download it from two different computers, they are totally blank. SInce there is no formal document to illustrate the finical statement, I am not accepting the response made by the business.
Regards,
[redacted]
I battled red ants virtually the entire time I stayed there, they had treated my apartment 3 times and they were still swarming my home. Then they moved what seemed to be a whole family into a one bedroom unit above mine, shortly after, my apartment became infested with bed bugs. I had to move into a hotel for almost a month out of my own pocket because they didn't offer to put me in another unit or anything. They just wanted me to stay there while their exterminators treated the apartment (three treatments spread out over a month an a half, which, only 2 were completed) and even after the treatments I was still seeing the bed bugs. When I told them I would be breaking my lease, they tried to tell me I would have to pay the early termination fee, after all that, they reported to the new apartment I was trying to move in to that I still had an unpaid balance, which caused my application to be rejected. Then sent me a $3 check as my deposit refund stating I owed for damages to my apartment. I am scarred for life, I have never lived with bed bugs, I'm still battling psychological issues behind it, feeling my skin crawl, jumping up in the middle of the night from nightmares not to mention all the money and possessions I lost behind this whole ordeal. I had to get rid of the majority of my furniture and from the cost of staying in the hotel, I'm basically starting at ground zero with no money to get back on my feet. Worst apartment experience of my life.
On December 15th, 2013 we mailed the final
account statement to the resident [redacted]. We did not have an email
address on file for [redacted] to send any information. All
correspondence relating to the apartment goes to the resident(s)...
only.
The only reason we would of sent it to the guarantor is if they requested
it. At that time there was no request. Since this letter from the
Revdex.com we now have the email address of [redacted] and we have resent the
final account statement showing all charges.
Thanks,
Community Manager
The Villages of Bent Tree
Direct: 317.875.8088
Fax: 317.876.3552
Email: [redacted]@villagesofbenttree.com
Community Website: www.villagesofbenttree.com