Handy Man Services

On June 3, I received a forwarded email in which one of our customers had contacted you for assistanceThe above ID was assigned to the complaint for referenceOnce I received the letter I contacted my staff with instruction to reach out to the customer directly to open the lines of communication and to make sure this issue is resolvedOn June 4, the customer was reached via telephone with clear explanation to the clinic protocol on prescription renewal, reassurance was given that prescriptions were called to Pharmacy and sent in the mailCustomer verified that she had indeed received her prescriptionsThank You for calling our attention to the correspondence from our customer and for this opportunity to resolve the concernWe recognize that a loyal customer is valuable and the positive effort of your service

Dear Revdex.com, Thank you for sending this second notice Please let me know which e-mail you used for the first notice of this complaint, which I never received I just called *** ***, and resolved the issue by agreeing to 'split the difference.' We both lost money on this
unfortunate circumstance, so it seemed the fairest thing to do She was amenable, and ended by saying that there were 'no hard feelings.' I promptly sent her a check for $Here's how events unfolded from my perspective: I received notice of her cancellation after the due date, when the deposit was no longer refundable (She snail mailed, rather than e-mailed, using an old mailing address.) The reason given for the cancellation was that she could not afford the trip, rather than stating that there was any kind of medical emergencyUntil I received this Revdex.com complaint notice on May 19, I did not have a phone number to contact her, although I had requested it This was also the first I heard of any medical condition causing the cancellation I could have rented out that time to a family from Iceland if I had only received the cancellation in a timely manner, and *** would have received her full refund Instead, I lost out on the rental income For this reason, it seemed that splitting the refund was an equitable solution Thank you for your help in resolving this matter.Aloha,*** ***

On June 3, 2015 I received a forwarded email in which one of our customers had contacted you for assistance. The above ID was assigned to the complaint for reference. Once I received the letter I contacted my staff with instruction to reach out to the customer directly to open the lines of...

communication and to make sure this issue is resolved. On June 4, 2015 the customer was reached via telephone with clear explanation to the clinic protocol on prescription renewal, reassurance was given that prescriptions were called to Pharmacy and sent in the mail. Customer verified that she had indeed received her prescriptions. Thank You for calling our attention to the correspondence from our customer and for this opportunity to resolve the concern. We recognize that a loyal customer is valuable and the positive effort of your service.