Handy Man

Long time no hearGood thing I guessI will follow up with a phone call to be sure youreceive the fax with all supporting documentation to the above listed # [redacted] [redacted] did indeed bring her car in for a routine oil Change and agreed to replacetwo other filters on 4/28/ On that oil change the tech did make notes of oil leaksbut at the time none were major or in need immediate attentionA full week later on6/6/ [redacted] was driving and the low oil warning light came onShe continued todrive the vehicle with the light on causing the motor to lock up/ go badIt was towed in.She stated the engine was making noise for a while and then shut down.We inspected the suzuki XLand found the front main seal had blown outcausing a sudden loss of oil from the motorThis is not an uncommon issue with thismodel which can be proven by a Simple internet searchThe filter was dry and the alldrain plug was tight.The same day, 5/6/2015, we called [redacted] with two qoutesOne qoute was for theamount we would charge for a customer that did not have her long standing history withus valued at $The second qoute was reduced to our cost for a motor becauseshe Is a valued customer with a history of long term dedication to our shopThat qoutewas for Again the second qoute was at our cost and was a good will gestureonlyWe were not admiting nor will we accept any liability for the engine failureWehave stored the vehicle at no charge Since 5/6/while she thought about it and wasseeking fundingNormally there is a $per day storage feeThree weeks later wehear from you.In shortThe front main seal blew outThe customer continued to drive it with thewarning light on and ran it out of oilWe offered to help a long standing customer due tothe unfortunate circumstancesYou recieved this unwarranted complaintWe will standby the reduced qoute for ***As documented by the pictures and the supportingpaperwork we are not liable for the engine the customer ran without oil and consider it avery fair solution to do the work at our costNo further discounts will be offered.If you have any questions please call me at the above phone numberJim Glaser

Regarding [redacted] issue, I believe [redacted] was just a bit frustratedAs her complaint states she has had issues with other shops ,unaffiliated with us, which possibly set the tone for her to be upsetAfter talking with her she has a full understanding that we did not manufacture the original converter and we have already taken very good care of herIn addition, Having a customer turn in a complaint for something a shop is openly and willingly warrantying is something unheard of in my years in this businessBUT she did feel upset for a reason Our conversation revealed that for some reason she felt she was being talked at or down to instead of talking to and with her at the time of serviceThat made her feel unvalued and belittledShe should never have been made to feel that way and matters were corrected immediatelyIn fact [redacted] even made another appointment since the converter was installed to have her brakes done by the same Midas shop on Good Hope Road With that said, I believe [redacted] and I will be able to work together for years to comeShe was fun to talk to and helped me correct the issues that made her feel badly [redacted] has a good understanding that I am here for her if she ever needs me and knows where to find me anytime Thanks for the time, [redacted] Midas W Good Hope Road Milwaukee WI [redacted]

We originally went to a free dinner that the Rockford Pain Management sponsored, to try to sell us on having them treat us During the dinner, the "Doctor" who was the speaker, said that "*** would pay for most all of it, and the most people pay, is $12.00" That's right, I said TWELVE DOLLARS Even though I said that we aren't old enough for ***, he said that the insurance would pay for most of it So, we decided to go to their "free consultation", to hear what he had to say We ended up talking to the same "Doctor" (if he really is one), and whatever problems I said I had, he said that they could take care of it We then told them to get everything pre-authorized, and will then decide when we hear of how much it will cost us When we went to the meeting, to see how much this would cost us, the person who was considered the "insurance" person, was not there, and someone else, who really didn't have a clue, came into the room instead After looking over the paperwork,

We originally went to a free dinner that the Rockford Pain Management sponsored, to try to sell us on having them treat us During the dinner, the "Doctor" who was the speaker, said that "Medicare would pay for most all of it, and the most people pay, is $12.00" That's right, I said TWELVE DOLLARS Even though I said that we aren't old enough for Medicare, he said that the insurance would pay for most of it So, we decided to go to their "free consultation", to hear what he had to say We ended up talking to the same "Doctor" (if he really is one), and whatever problems I said I had, he said that they could take care of it We then told them to get everything pre-authorized, and will then decide when we hear of how much it will cost us When we went to the meeting, to see how much this would cost us, the person who was considered the "insurance" person, was not there, and someone else, who really didn't have a clue, came into the room instead After looking over the paperwork,

Regarding [redacted] issue, I believe [redacted] was just a bit frustrated. As her complaint states she has had issues with other shops ,unaffiliated with us, which possibly set the tone for her to be upset. After talking with her she has a full understanding that we did not manufacture the original converter and we have already taken very good care of her. In addition, Having a customer turn in a complaint for something a shop is openly and willingly warrantying is something unheard of in my 30 years in this business. BUT she did feel upset for a reason...
 
Our conversation revealed that for some reason she felt she was being talked at or down to instead of talking to and with her at the time of service. That made her feel unvalued and belittled. She should never have been made to feel that way and matters were corrected immediately. In fact [redacted] even made another appointment since the converter was installed to have her brakes done by the same Midas shop on Good Hope Road.
 
With that said, I believe [redacted] and I will be able to work together for years to come. She was fun to talk to and helped me correct the issues that made her feel badly. [redacted] has a good understanding that I am here for her if she ever needs me and knows where to find me anytime.
 
Thanks for the time,
 
[redacted]
Midas
4225 W Good Hope Road
Milwaukee WI 53209
[redacted]

Revdex.com spoke with the business regarding this case. The business owner called to discuss this case and the concerns he had with the customer’s details of what took place in this case.The claim was concerning the bumper and tailgate that needed to be repaired.  There was no electrical work done at...

Parrish Body shop for this customer regarding these customer’s dashboard.The business does have a 3% charge all on amounts over $500, there is nothing illegal in this practice. Ultimate there was a dem switch in this customer’s vehicle. At the time the switch was in the off position and it has now been turned on and the issues is taken care of.

Long time no hear. Good thing I guess. I will follow up with a phone call to be sure youreceive the fax with all supporting documentation to the above listed 10 # [redacted].[redacted] did indeed bring her car in for a routine oil Change and agreed to replacetwo other filters on 4/28/2016....

On that oil change the tech did make notes of oil leaksbut at the time none were major or in need immediate attention. A full week later on6/6/2015 [redacted] was driving and the low oil warning light came on. She continued todrive the vehicle with the light on causing the motor to lock up/ go bad. It was towed in.She stated the engine was making noise for a while and then shut down.We inspected the 2006 suzuki XL7 and found the front main seal had blown outcausing a sudden loss of oil from the motor. This is not an uncommon issue with thismodel which can be proven by a Simple internet search. The filter was dry and the alldrain plug was tight.The same day, 5/6/2015, we called [redacted] with two qoutes. One qoute was for theamount we would charge for a customer that did not have her long standing history withus valued at $6007.57. The second qoute was reduced to our cost for a motor becauseshe Is a valued customer with a history of long term dedication to our shop. That qoutewas for 4001.17. Again the second qoute was at our cost and was a good will gestureonly. We were not admiting nor will we accept any liability for the engine failure. Wehave stored the vehicle at no charge Since 5/6/2015 while she thought about it and wasseeking funding. Normally there is a $30.00 per day storage fee. Three weeks later wehear from you.In short. The front main seal blew out. The customer continued to drive it with thewarning light on and ran it out of oil. We offered to help a long standing customer due tothe unfortunate circumstances. You recieved this unwarranted complaint. We will standby the reduced qoute for [redacted]. As documented by the pictures and the supportingpaperwork we are not liable for the engine the customer ran without oil and consider it avery fair solution to do the work at our cost. No further discounts will be offered.If you have any questions please call me at the above phone number. Jim Glaser

Revdex.com spoke with the business regarding this case. The business owner called to discuss this case and the concerns he had with the customer’s details of what took place in this case.The claim was concerning the bumper and tailgate that needed to be repaired.  There was no electrical work done at...

Parrish Body shop for this customer regarding these customer’s dashboard.The business does have a 3% charge all on amounts over $[redacted], there is nothing illegal in this practice. Ultimate there was a dem switch in this customer’s vehicle. At the time the switch was in the off position and it has now been turned on and the issues is taken care of.

Long time no hear. Good thing I guess. I will follow up with a phone call to be sure youreceive the fax with all supporting documentation to the above listed 10 # [redacted] did indeed bring her car in for a routine oil Change and agreed to replacetwo other filters on 4/28/2016. On that oil...

change the tech did make notes of oil leaksbut at the time none were major or in need immediate attention. A full week later on6/6/2015 [redacted] was driving and the low oil warning light came on. She continued todrive the vehicle with the light on causing the motor to lock up/ go bad. It was towed in.She stated the engine was making noise for a while and then shut down.We inspected the 2006 suzuki XL7 and found the front main seal had blown outcausing a sudden loss of oil from the motor. This is not an uncommon issue with thismodel which can be proven by a Simple internet search. The filter was dry and the alldrain plug was tight.The same day, 5/6/2015, we called [redacted] with two qoutes. One qoute was for theamount we would charge for a customer that did not have her long standing history withus valued at $6007.57. The second qoute was reduced to our cost for a motor becauseshe Is a valued customer with a history of long term dedication to our shop. That qoutewas for 4001.17. Again the second qoute was at our cost and was a good will gestureonly. We were not admiting nor will we accept any liability for the engine failure. Wehave stored the vehicle at no charge Since 5/6/2015 while she thought about it and wasseeking funding. Normally there is a $30.00 per day storage fee. Three weeks later wehear from you.In short. The front main seal blew out. The customer continued to drive it with thewarning light on and ran it out of oil. We offered to help a long standing customer due tothe unfortunate circumstances. You recieved this unwarranted complaint. We will standby the reduced qoute for [redacted]. As documented by the pictures and the supportingpaperwork we are not liable for the engine the customer ran without oil and consider it avery fair solution to do the work at our cost. No further discounts will be offered.If you have any questions please call me at the above phone number. Jim Glaser

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
After I submitted my complaint, I received a call from [redacted] the owner of the Midas location. He apologized about the experience I received. He assured me a converter was ordered for my car and that no other car of that type was at the facility I was at that day. [redacted] stated that he did order the part. He even mentioned the oxygen sensors being replaced. Due to me being uncomfortable [redacted] offered to come down or send [redacted] another mechanic so that I would comfortable. He did just that. He sent [redacted] and had one of their best mechanics [redacted] work on my vehicle. [redacted] provided me with a card with [redacted]'s phone number and said if anything goes wrong feel free to contact them. [redacted] and [redacted] even provided more customer service to me the next day on a totally separate issue.[redacted] did this   while out of town visiting his dad who had a medical issue. [redacted] and his team have shown me that they do care and want to keep my business. This complaint has been resolved. 
 
Thank you,
Complaint [redacted]
Regards,
 
[redacted]