Handy Mouse San Marcos

I just received this e-mailI lost the PW to the account have only recently recovered the information through my website designer, Michael CrispI apologize for not giving you a timely responseThe situation with [redacted] was very unfortunateI believe I was set up by my old roommate, who is an alcoholic who lived with me and never paid rentA lot of what [redacted] is saying is untrueHer beta fish did die, but I fed him using the instructions recommended on the fish food containerShe also had two gerbils in the same cage togetherOne gerbil ate the other gerbil, that was no fault of mineI believe [redacted] did too many drugs while she was away in CaliforniaWhen she came home she was very unstable and threatened my lifeI had to get a mutual friend to mediate the situation, which was resolved months agoI have had many happy clients during the following monthsI am currently house-sitting for a dear friend of mine, in fact, who I have done work for previously without any issue I hope this can be resolved, even though I missed the deadlineI have been working hard to build my own business so my family does not need to support meThank you for your time Best Regards, [redacted]

Complaint: ***
I am rejecting this response because: The claims Ms*** has made against me are bogus and slanderousThe police have well documented the accuracy of my claim against her and I can provide pictures taken by both myself and the policeThe detectives also advised me to file a small claims/civil case against her, after they had interviewed Ms*** about actions (both the negligence/animal cruelty and the damages/vandalism of my house)
She did say she wanted to get the issue resolvedI would consider the issue resolved if she repays the amount paid to her: $for animal care services she never provided, as well as $for professional carpet cleaning for the three rooms of my house where she had left human fluids and dog excrement
Please let me know if you would like a copy of the photographs, though I must warn you they are NSFW/extreme filth
Regards,
*** ***

I just received this e-mail. I lost the PW to the account have only recently recovered the information through my website designer, Michael Crisp. I apologize for not giving you a timely response. The situation with [redacted] was very unfortunate. I believe I was set up by my old roommate, who is an...

alcoholic who lived with me and never paid rent. A lot of what [redacted] is saying is untrue. Her beta fish did die, but I fed him using the instructions recommended on the fish food container. She also had two gerbils in the same cage together. One gerbil ate the other gerbil, that was no fault of mine. I believe [redacted] did too many drugs while she was away in California. When she came home she was very unstable and threatened my life. I had to get a mutual friend to mediate the situation, which was resolved months ago. I have had many happy clients during the following months. I am currently house-sitting for a dear friend of mine, in fact, who I have done work for previously without any issue. 
I hope this can be resolved, even though I missed the deadline. I have been working hard to build my own business so my family does not need to support me. Thank you for your time.
Best Regards,
[redacted]