Thank you very much for the opportunity to respond to this complaint.The contract to treat this home for Subterranean termites was signed and authorized by Tom Anderson, the real estate agent representing the sellers, [redacted] The contract is the industry standard one year retreatment contractWhat this means is, if active subterranean termites are noted during the warranty period, we will come out and treat the active area at no chargeNot a full treatment over againWhen [redacted] purchased the home on January 12, 2015, the warranty was transferred to her [redacted] called to let us know that there was evidence of termites coming from the ceiling in the hallwayThat was treated on February 13, I performed a quality control inspection on March 12,I did a full inspection of the homeThe area in hallway, showed no new signs of active termitesThere was a tube hanging from the ceiling in a bedroomI gave her several options on how to treat this; from a spot treatment of ceiling, to foaming the wall, and finally drilling the slab when furniture, carpets, and pads are removed in the bedroomAt this point, I have not heard what option she has chosenWhen we do, we will schedule the option of her choice.We have followed our agreement, the termite warranty, and will continue to do so as long as the warranty is in place.If you should have any other questions, please do not hesitate to contact me[redacted] Strike Force Pest and Termite Control, Inc.?
Thank you very much for the opportunity to respond to this complaint.The contract to treat this home for Subterranean termites was signed and authorized by Tom Anderson, the real estate agent representing the sellers, [redacted] The contract is the industry standard one year retreatment...
contract. What this means is, if active subterranean termites are noted during the warranty period, we will come out and treat the active area at no charge. Not a full treatment over again. When [redacted] purchased the home on January 12, 2015, the warranty was transferred to her. [redacted] called to let us know that there was evidence of termites coming from the ceiling in the hallway. That was treated on February 13, 2015. I performed a quality control inspection on March 12,2015. I did a full inspection of the home. The area in hallway, showed no new signs of active termites. There was a tube hanging from the ceiling in a bedroom. I gave her several options on how to treat this; from a spot treatment of ceiling, to foaming the wall, and finally drilling the slab when furniture, carpets, and pads are removed in the bedroom. At this point, I have not heard what option she has chosen. When we do, we will schedule the option of her choice.We have followed our agreement, the termite warranty, and will continue to do so as long as the warranty is in place.If you should have any other questions, please do not hesitate to contact me.[redacted]Strike Force Pest and Termite Control, Inc.?
Thank you very much for the opportunity to respond to this complaint.The contract to treat this home for Subterranean termites was signed and authorized by Tom Anderson, the real estate agent representing the sellers, [redacted] The contract is the industry standard one year retreatment contractWhat this means is, if active subterranean termites are noted during the warranty period, we will come out and treat the active area at no chargeNot a full treatment over againWhen [redacted] purchased the home on January 12, 2015, the warranty was transferred to her [redacted] called to let us know that there was evidence of termites coming from the ceiling in the hallwayThat was treated on February 13, I performed a quality control inspection on March 12,I did a full inspection of the homeThe area in hallway, showed no new signs of active termitesThere was a tube hanging from the ceiling in a bedroomI gave her several options on how to treat this; from a spot treatment of ceiling, to foaming the wall, and finally drilling the slab when furniture, carpets, and pads are removed in the bedroomAt this point, I have not heard what option she has chosenWhen we do, we will schedule the option of her choice.We have followed our agreement, the termite warranty, and will continue to do so as long as the warranty is in place.If you should have any other questions, please do not hesitate to contact me[redacted] Strike Force Pest and Termite Control, Inc.?
Thank you very much for the opportunity to respond to this complaint.The contract to treat this home for Subterranean termites was signed and authorized by Tom Anderson, the real estate agent representing the sellers, [redacted] The contract is the industry standard one year retreatment...
contract. What this means is, if active subterranean termites are noted during the warranty period, we will come out and treat the active area at no charge. Not a full treatment over again. When [redacted] purchased the home on January 12, 2015, the warranty was transferred to her. [redacted] called to let us know that there was evidence of termites coming from the ceiling in the hallway. That was treated on February 13, 2015. I performed a quality control inspection on March 12,2015. I did a full inspection of the home. The area in hallway, showed no new signs of active termites. There was a tube hanging from the ceiling in a bedroom. I gave her several options on how to treat this; from a spot treatment of ceiling, to foaming the wall, and finally drilling the slab when furniture, carpets, and pads are removed in the bedroom. At this point, I have not heard what option she has chosen. When we do, we will schedule the option of her choice.We have followed our agreement, the termite warranty, and will continue to do so as long as the warranty is in place.If you should have any other questions, please do not hesitate to contact me.[redacted]Strike Force Pest and Termite Control, Inc.?