When we received this claim, we immediately contacted the customer and he admitted he was in the wrongHe said he would remove the complaint from the Revdex.com siteBelow is an overview of the situation and how we handled itOur mechanic checked his transmission, and made the necessary changes per the
customers request - replaced O-rings, Synchronizer, and Gaskets because they were worn downUpon completion, the customer insisted the noise issue was because of the transmission, and that we did not fix his problemOur mechanic explained to the customer that the transmission was not the problem, and that it must be the differentialThe customer then took the transmission to another repair shop down the street, and they found the exact same thing our mechanic didThe problem was not with the transmission, but with the differentialPlease remove this complaint from our record, if the customer hasn't already done soThank you,*** ***
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[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
When we received this claim, we immediately contacted the customer and he admitted he was in the wrongHe said he would remove the complaint from the Revdex.com siteBelow is an overview of the situation and how we handled itOur mechanic checked his transmission, and made the necessary changes per the
customers request - replaced O-rings, Synchronizer, and Gaskets because they were worn downUpon completion, the customer insisted the noise issue was because of the transmission, and that we did not fix his problemOur mechanic explained to the customer that the transmission was not the problem, and that it must be the differentialThe customer then took the transmission to another repair shop down the street, and they found the exact same thing our mechanic didThe problem was not with the transmission, but with the differentialPlease remove this complaint from our record, if the customer hasn't already done soThank you,*** ***
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*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.