[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business owner made offensive statements in his responseTo get the facts straight, the repairman did not get my signature up frontHe started working on arrival, and presented the paperwork after the work was completed and he was ready to leaveI questioned the amount does not match the quote I received, did not get a straight answer and said the final bill will be emailedThats was the time I signed his paperwork in both places Regards, [redacted] ***
Long story short: The job of remodeling the Master bath took much longer than it should haveThe employee that was the main man on the job had to remove snow (as another form of income) for too many days when Northern VA was hit hard with a snowstorm (2015).The owner did not order our glass shower on schedule; the shower was not measured correctly and the job was delayed again; They did not install a pipe correctly and it burst with two days to go in the job causing damage on three floors in a range of $15,- $18,The owner was willing to "fix-it", but it quickly became evident that he was interested in saving his money and "not making it right"He would NOT use his insurance which forced us to make a claim on our insuranceOur insurance company has tried to get in contact with MrC*** to no availWe are currently out $of our deductible, and everything took another months to completeSecond point: Knowing our tight finances, MrC*** originally seemed willing to help us with our project agreeing to work hard within our budgetAgain, long story short: He never explained to us that he was going to sub-contract out the framing of the shower window to American GlassThe result in Handyman Matters putting it on their bill to us instead of us hiring American Glass ourselves resulted in nearly an additional $Wow---we learned that after the factAlso, on Handyman Matters web page they boast about helping various public servants by reducing the price of their bill by 5%One such profession that they promise to do this with is teachers, for which I am oneNeedless to say this never happened; was not taken off our bill, and was not even mentioned at the time of the contractI read about this after the factAgain, I would like to restate, MrC*** understood our tight finances being a teacherFolks, there are other things that I could add on, but I think you get the ideaThe main thing we would love to do is warn you, be very careful
From: Cris C[redacted] <[redacted]>Date: Mon, Mar 9, 2015 at 10:59 AMSubject: FW: [redacted] INVOICETo: [redacted], Thank you for visiting with me on the phone this morning. In reference to complaint #[redacted], this customer – to put it bluntly...
– is lying. Attached is the Contract and Work Invoice that was signed and executed TWICE by [redacted], which she says was never provided by our craftsman. Obviously it was. We quoted her our standard rate for 5 hours of work plus our cost for the garage door opener. Paragraph 6 specifically notates a standard mark up on materials.Sincerely,Cris C[redacted], OwnerHandyman Matters Northern Virginia###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The business owner made offensive statements in his response. To get the facts straight, the repairman did not get my signature up front. He started working on arrival, and presented the paperwork after the work was completed and he was ready to leave. I questioned the amount does not match the quote I received, did not get a straight answer and said the final bill will be emailed. Thats was the time I signed his paperwork in both places.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The business owner made offensive statements in his responseTo get the facts straight, the repairman did not get my signature up frontHe started working on arrival, and presented the paperwork after the work was completed and he was ready to leaveI questioned the amount does not match the quote I received, did not get a straight answer and said the final bill will be emailedThats was the time I signed his paperwork in both places Regards, [redacted] ***
Long story short: The job of remodeling the Master bath took much longer than it should haveThe employee that was the main man on the job had to remove snow (as another form of income) for too many days when Northern VA was hit hard with a snowstorm (2015).The owner did not order our glass shower on schedule; the shower was not measured correctly and the job was delayed again; They did not install a pipe correctly and it burst with two days to go in the job causing damage on three floors in a range of $15,- $18,The owner was willing to "fix-it", but it quickly became evident that he was interested in saving his money and "not making it right"He would NOT use his insurance which forced us to make a claim on our insuranceOur insurance company has tried to get in contact with MrC*** to no availWe are currently out $of our deductible, and everything took another months to completeSecond point: Knowing our tight finances, MrC*** originally seemed willing to help us with our project agreeing to work hard within our budgetAgain, long story short: He never explained to us that he was going to sub-contract out the framing of the shower window to American GlassThe result in Handyman Matters putting it on their bill to us instead of us hiring American Glass ourselves resulted in nearly an additional $Wow---we learned that after the factAlso, on Handyman Matters web page they boast about helping various public servants by reducing the price of their bill by 5%One such profession that they promise to do this with is teachers, for which I am oneNeedless to say this never happened; was not taken off our bill, and was not even mentioned at the time of the contractI read about this after the factAgain, I would like to restate, MrC*** understood our tight finances being a teacherFolks, there are other things that I could add on, but I think you get the ideaThe main thing we would love to do is warn you, be very careful
From: Cris C[redacted] <[redacted]>Date: Mon, Mar 9, 2015 at 10:59 AMSubject: FW: [redacted] INVOICETo: [redacted], Thank you for visiting with me on the phone this morning. In reference to complaint #[redacted], this customer – to put it bluntly...
– is lying. Attached is the Contract and Work Invoice that was signed and executed TWICE by [redacted], which she says was never provided by our craftsman. Obviously it was. We quoted her our standard rate for 5 hours of work plus our cost for the garage door opener. Paragraph 6 specifically notates a standard mark up on materials.Sincerely,Cris C[redacted], OwnerHandyman Matters Northern Virginia###-###-####
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
The business owner made offensive statements in his response. To get the facts straight, the repairman did not get my signature up front. He started working on arrival, and presented the paperwork after the work was completed and he was ready to leave. I questioned the amount does not match the quote I received, did not get a straight answer and said the final bill will be emailed. Thats was the time I signed his paperwork in both places.
Regards,
[redacted]