I am rejecting this response because: They are flat out lyingI had a wheel lock key that was in the trunk of my car, which they didn't even bother looking in my trunk or they would have found itIf I didn't have a lock key, how would they have been able to take the locks offMy car is a Mercedes and no other car lock keys workI let them know the key lock was in my trunk Yes, they where able to repair the flat tires for FREE because it is in their contract when you buy brand new tires from their companyMy husband bought brand new tires from their company which came with a "tire lifetime guarantee", this means they would fix flats or any other issue with the tiresThis is why they fix it for free, they were not doing me any favorsAnd by the way even after they fixed the flat tires, one of them keeps leaking air, causing it to go flat every couple of daysAnd they kept one of the lock keysThere was a cet of two and only one was returned When I dropped of my car at their shop, there was nothing wrong with my car, and I was certainly able to drive to their shopJust because my car is old doesn't mean that it is in bad conditionWhen they lifted the car to fix the tires, which in my opinion it was not even necessary to lift it up, but use a jack instead, they broke the left front strut bearing capThe right side strut bearing cap is not broken or cracked, so they are lying about that too Yes Mr [redacted] offered to repair what they broke for a fee, making it sound like they where doing me a favor by giving me a discount on something they brokeI have proof, and my husband was also able to put the part from the local auto store for $I have a receipt from [redacted] ***, my husband was able to fix it with in an hour As for his comment "He wired this back together the last conversation I had with her." I don't even know what he means by thisAfter he denied any wrong doing and refused to fix it, I picked up my car and never spoke to him again, therefore he wouldn't have know my husband was going to, or had fixed my car I am extremely outraged by this response, the lies and deception of this company is outragesNo customer service, no kindness, manners are not in their policyWorst company that I have come across and it comes not surprise their Business rating is a "D"
I am rejecting this response because: They are flat out lyingI had a wheel lock key that was in the trunk of my car, which they didn't even bother looking in my trunk or they would have found itIf I didn't have a lock key, how would they have been able to take the locks offMy car is a Mercedes and no other car lock keys workI let them know the key lock was in my trunk Yes, they where able to repair the flat tires for FREE because it is in their contract when you buy brand new tires from their companyMy husband bought brand new tires from their company which came with a "tire lifetime guarantee", this means they would fix flats or any other issue with the tiresThis is why they fix it for free, they were not doing me any favorsAnd by the way even after they fixed the flat tires, one of them keeps leaking air, causing it to go flat every couple of daysAnd they kept one of the lock keysThere was a cet of two and only one was returned When I dropped of my car at their shop, there was nothing wrong with my car, and I was certainly able to drive to their shopJust because my car is old doesn't mean that it is in bad conditionWhen they lifted the car to fix the tires, which in my opinion it was not even necessary to lift it up, but use a jack instead, they broke the left front strut bearing capThe right side strut bearing cap is not broken or cracked, so they are lying about that too Yes Mr [redacted] offered to repair what they broke for a fee, making it sound like they where doing me a favor by giving me a discount on something they brokeI have proof, and my husband was also able to put the part from the local auto store for $I have a receipt from [redacted] ***, my husband was able to fix it with in an hour As for his comment "He wired this back together the last conversation I had with her." I don't even know what he means by thisAfter he denied any wrong doing and refused to fix it, I picked up my car and never spoke to him again, therefore he wouldn't have know my husband was going to, or had fixed my car I am extremely outraged by this response, the lies and deception of this company is outragesNo customer service, no kindness, manners are not in their policyWorst company that I have come across and it comes not surprise their Business rating is a "D"