Handyman Pros of Greensboro Reviews (3)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it.***,Per our conversation of today, November 8, concerning my complaint against HandyMan Pros in Greensboro, NC I would like to inform you that the issue has been resolved I would like to say that the reason we used this company for this job was because they were very professional and did superb work on a previous job of installing new attic pull down steps I was very surprised when today, Nov8, I received a call from the owner of Handyman Pros blaming me and my Revdex.com complaint for his company having a “D” rating The worst part of his call was not the blame factor but rather his very loud and angry tone of voice with me This was not professional at all and for this reason alone I would not recommend this company to anyoneSincerely, [redacted] Sent from my iPad
We were hired to repair a laundry room bi-fold door at Ms. [redacted]'s home. Our technician arrived at the home to make this repair, and before leaving, asked Ms. [redacted] if she was happy with the way the door was operating, and she told him she was.From our records, she called our office some time weeks later to have us come back out to re-adjust the door, as it has become loose again. She was put on the schedule to have that repaired at no charge under our 2-Year Labor Warranty. In the time between scheduling this appointment, and the day it was scheduled for, the technician that had originally done this repair had left the company, leaving us to find another technician to make these repairs. Repairs were scheduled for October 5, 2017 at 8am. I, the owner of the company, called Ms. [redacted] at 7:50 that morning and left her a voicemail to let her know that I was just made aware of the scheduled appointment, and that her technician had called in sick earlier that morning. I did not want her waiting all morning with us not showing up. She called me back and I told her that my Office Manager was out that week due to her impending wedding, and that we would have to get her back on the schedule when my Office Manager returned, as I am on the road and never in the office, and not privy to everyone's schedule. It turns out that Ms. B[redacted] called the office again on the following day and the call was not answered due to my Officer Manager still being out for her wedding. According to our records, she was rescheduled upon my Office Manager's return to the office, and we then sent the technician out to make repairs to the work already performed. Ms. B[redacted] again told our technician that the work was done to her satisfaction, and from a phone conversation this morning, she is still satisfied with those repairs.I want to make sure that the whole story here is told. First, when speaking with Ms. [redacted] about this complaint today, she told me that she is still very happy with the door adjustment made under our labor warranty. That is not reflected in the complaint here.Second, she claims that she made this complaint back in "mid-September". This could not be the case as the details in the complaint mention occurrences that happened on the 5th and 6th of October. When asked about this discrepancy, she told me "I know when I made the complaint. It was in mid-September." The facts show that her recollection is inaccurate, and my response to her pertaining to this complaint was made as soon as I was notified it was logged.This complaint also does not include our other work we were hired for back in July for an attic stair system that we re-installed due to a rogue contractor that previously walked off her job after seeing the work was more detailed than he had originally estimated. Ms. [redacted] was fully satisfied with this work as well, hence her following up with us to provide additional service for her on the bi-fold door. This previous satisfaction was not noted in her complaint either, and I think, that while it does look like there was delay in getting out to fix the second job, there is a record of satisfaction with previous work we have performed, and the second job has been completed to her satisfaction. As always, we always strive to make every customer happy, hence our countless positive reviews and overall ratings over several social media sites on the web. My apologies for the challenges and delays in getting out to solve this problem in a more timely fashion. It looks as if we need to make sure to cover ourselves better when key personnel are away from work. As owner of the company, I take full responsibility in this mishap. We are not perfect by any stretch, but I hope that our previous top-notch service and our promised adherence to our written 2-Year Labor Warranty goes for something here. Sincerely, John J. R[redacted] IIIChief Executive OfficerHandyman Pros of Greensboro
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.[redacted],Per our conversation of today, November 8, 2017 concerning my complaint against HandyMan Pros in Greensboro, NC I would like to inform you that the issue has...
been resolved. I would like to say that the reason we used this company for this job was because they were very professional and did superb work on a previous job of installing new attic pull down steps. I was very surprised when today, Nov. 8, 2017 I received a call from the owner of Handyman Pros blaming me and my Revdex.com complaint for his company having a “D” rating. The worst part of his call was not the blame factor but rather his very loud and angry tone of voice with me. This was not professional at all and for this reason alone I would not recommend this company to anyone. Sincerely, [redacted] Sent from my iPad