------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Wed, Sep 30, at 2:PMSubject: Complaint # [redacted] To: [redacted] @myRevdex.com.orgI have received the check for $on September 29, 2015.Thank you so much for all your help!Sincerely, [redacted] ***
09/22/2015The Customer called our office and requested same day serviceAt the time of scheduling we gave her our rates which are a first hour visitation fee of $and $per hourWe scheduled her for September 2nd Our technician and service manager Don arrived at her home and waited minutes for her to get to her homeShe scheduled for a garbage disposal replacement, gas furnace cleaning, and ac checkupDon completed all service and requested payment for the completed workThe Customer started complaining about the large bill and stated that she wanted a discount since she had a lot of work doneDon explained in depth every charge that was on her invoice and she understood and paid with credit cardThe customer was charged the same rate that every other customer pays for serviceWe do mark up materials that we furnish to our customers just as every company doesWe explained that her air conditioning unit was low on charge and required pound of Freon (R22)We explained that we have a visitation fee (she knew about this fee when scheduling)She called the office after he left and requested a discountTheresa explained that the invoice was correctShe kept complaining and was given a store credit of $which is the cost of the visitation fee to be used at a later date even though it was unwarrantedThis could be used on service or products such as filtersShe accepted that and the conversation endedThe customer called about a week later and Said that she wanted her money refunded back to her and would not require our services in the futureCut a check for her and told her that it was at the office waiting for her to pick it upThat was the end of our conversationThe check dated 09/18/is still at the front desk at Handyside Inc.Thank you, Jennifer H.Office Manager
------- Forwarded message ----------From: [redacted] *** < [redacted] @***.com>Date: Wed, Sep 30, at 2:PMSubject: Complaint # [redacted] To: [redacted] @myRevdex.com.orgI have received the check for $on September 29, 2015.Thank you so much for all your help!Sincerely, [redacted] ***
09/22/2015The Customer called our office and requested same day serviceAt the time of scheduling we gave her our rates which are a first hour visitation fee of $and $per hourWe scheduled her for September 2nd Our technician and service manager Don arrived at her home and waited minutes for her to get to her homeShe scheduled for a garbage disposal replacement, gas furnace cleaning, and ac checkupDon completed all service and requested payment for the completed workThe Customer started complaining about the large bill and stated that she wanted a discount since she had a lot of work doneDon explained in depth every charge that was on her invoice and she understood and paid with credit cardThe customer was charged the same rate that every other customer pays for serviceWe do mark up materials that we furnish to our customers just as every company doesWe explained that her air conditioning unit was low on charge and required pound of Freon (R22)We explained that we have a visitation fee (she knew about this fee when scheduling)She called the office after he left and requested a discountTheresa explained that the invoice was correctShe kept complaining and was given a store credit of $which is the cost of the visitation fee to be used at a later date even though it was unwarrantedThis could be used on service or products such as filtersShe accepted that and the conversation endedThe customer called about a week later and Said that she wanted her money refunded back to her and would not require our services in the futureCut a check for her and told her that it was at the office waiting for her to pick it upThat was the end of our conversationThe check dated 09/18/is still at the front desk at Handyside Inc.Thank you, Jennifer H.Office Manager