Hanford Sentinel Reviews (1)
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Hanford Sentinel Rating
Address: 300 W 6th St, Hanford, California, United States, 93230-4518
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Address: 300 W 6th St, Hanford, California, United States, 93230-4518
Phone: |
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Initial Business Response /* (1000, 7, 2016/03/08) */
Contact Name and Title: *** ***, Publisher
Contact Phone: XXXXXXXXXX
Contact Email: ***@hanfordsentinel.com
First, we apologize for any inconvenience caused to our advertisers in general and to Mr*** specifically when we
closed our facility in Selma
Our office closure included laying off the person Mr*** had been working with on his Professional Services Directory adsShe forgot to charge him for his last two weeks of advertising before she leftMr***'s ad ran for those two weeks and he was billed afterward as he said in his statement
Mr*** did call us here in Hanford in JanuaryHe spoke with our sales manager and asked that we give him his last two ads freeOur sales manager told him that she would be happy to waive the past due charges and allow him to pay only the amount due for the two weeks worth of ads
I still believe what our sales manager offered is fairWe are working hard to continue our mission of providing community journalism to the cities we serve in the Valley and we count on revenue from advertisers to make that happenWe only want what Mr*** originally agreed to pay usWe're not trying to gain an unfair advantage or "get away with" anything
With that being said, if it will make Mr*** feel better to get away with not paying for these ads, then consider it done
Initial Consumer Rebuttal /* (2000, 9, 2016/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)